Front Desk Supervisor - Casino jobs in Salem, OR

Front Desk Supervisor - Casino supervises a team of front desk clerks who are responsible for guest check-in and check-out. Performs administrative duties for the front desk including guest check-in, check-out, and billing. Being a Front Desk Supervisor - Casino counsels and coaches a team of clerks and ensures all tasks are completed competently. May manage the team's shifts to ensure full coverage. Additionally, Front Desk Supervisor - Casino responds to and resolves guest complaints and concerns. May require a high school diploma or equivalent. Typically reports to a manager. The Front Desk Supervisor - Casino supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Front Desk Supervisor - Casino typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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Hotel Front Desk Clerk/Night Auditor
  • Spirit Mountain Casino Careers
  • Grand Ronde, OR OTHER
  • Job Details

    Job Location:    Spirit Mountain Casino - Grand Ronde, OR
    Position Type:    Full Time
    Salary Range:    $18.29 - $22.10 Hourly
    Job Shift:    Graveyard

    Description

     

    POSITION DESCRIPTION

     

    TITLE:

    Front Desk Clerk/Night Auditor

    LAST UPDATED:

    December 20, 2023

    DIVISION

    Guest Services

    DEPARTMENT:

    Hotel

    REPORTS TO:

    Lead

    FLSA STATUS:

    Non-Exempt

    COMP LEVEL:

    5

     

     

    ________________________________________________________________

    Summary:  Performs Front Desk Clerk and RV Park duties; audits and balances daily charges for the Lodge.

    The intent of this position description is to provide a representative summary of the major duties and responsibilities performed by this position. Employee(s) may be required to perform position-related tasks other than those specifically listed in this description.

    Essential Job Functions:

    • Greets, registers, and assigns rooms, park models, and RV Spaces to guests; issues room keys and escort instructions to Bell staff.
    • Responds to guest questions, situations, and concerns, in a professional and positive manner.
    • Acts as a lead front desk agent with regard to guests in the absence of the lead.
    • Maintains records of room availability and guests’ accounts; posts charges such as room, food, liquor, or telephone to the ledger; computes bills, collects payment, and makes changes for guests.
    • Books and confirms reservations.
    • Schedules guest wake-up calls and reservations for the following day.
    • Reviews daily transactions such as room charge postings and payments.
    • Reviews and reconciles guest folios.
    • Transfer charges and deposits to master accounts.
    • Verify all charges are assigned to the appropriate departments.
    • Responsible for correcting any front desk clerk errors that are found and noting these in night audit notes for leadership.
    • Reconciles credit cards, batches, and transmits daily credit card transactions.
    • Reconciles Sonifi for TV, movies, and music activities against nightly ledger entries and audit reports.
    • Prepares nightly audit reports.

    Spirit Mountain Standards:

    • Delivers Spirit Mountain’s Spirit of Excellence by consistently modeling attitudes and behaviors in alignment with SMGI’s Pride Values, Brand Promise, and Business Vision.  
    • Learns comprehends and complies with all Company and departmental policies and procedures, MICS, gaming regulations, and Title 31 Regulation requirements.
    • Follows all Corporate and departmental safety policies and procedures. 

    Required Knowledge of:

      • Principles and practices of hotel reservations, room assignments, and charges.
      • Current trends in the hospitality industry.
      • Accounting and bookkeeping techniques.
      • Computer hardware and software applications.
      • Methods and techniques of guest service in a high-volume environment.
      • Utilizing a multi-line phone.

    Required Skill in:

    • Ability to work independently and make guest decisions in the absence of Leadership.
    • Reviewing and analyzing financial records and reports.
    • Calculating discounts, interest, commissions, and percentages.
    • Monitoring and providing guest service.
    • Operating computer hardware and software applications.
    • Communicating both orally and in writing.
    • Establishing and maintaining effective working relationships with others.
    • Maintaining transactions and guest paperwork.
    • Cash handling in a high-volume guest environment where consecutive transactions occur involving cash and/or debit/credit cards.

    Education, Experience, Licenses, Registrations, and Certifications:

    • Associate’s Degree in business, accounting, or a related field, one (1) year of computerized account data entry, one (1) year of cash handling experience, and one (1) year of hotel or guest service work experience, or equivalent combination of education, training, and experience.
    • Candidates being considered for this position will be required to complete a math assessment.
    • High-security gaming license issued by the Grand Ronde Gaming Commission. 
    • Must be at least 18 years of age.
    • Due to the nature of the interactions with other employees and the public we serve, employees may be required to provide documentation of or receive certain health vaccinations.

    Environmental Factors and Conditions/Physical Requirements:

    • Work is performed in an office and hotel environment.  
    • Work is subject to sitting, standing, walking, bending, reaching, kneeling, and lifting up to 10 pounds.
    • Work is subject to frequent use of hands to finger, handle, feel, and reach with hands and arms.

    Equipment and Tools Utilized:

    • Equipment utilized includes personal computer, standard office equipment, audio/video equipment, and two-way radio.

    The above statements are intended to describe the major duties and responsibilities performed by this position and the employee acknowledges receipt of the job description.

     

    ______________________________________________________         ___________________ 

    Authorized Signature                                                                             Date

     

    ______________________________________________________         ___________________

    Employee Signature                                                                              Date

     

     

     

     

     

    Qualifications


  • 2 Days Ago

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Steward Supervisor
  • Chinook Winds Casino Resort
  • Lincoln, OR FULL_TIME
  • DescriptionPosition SummaryResponsible for supervision and the completion of cleaning the dishes, kitchen areas, food preparation equipment and utensils of all aspects of stewarding at Chinook Winds C...
  • 2 Days Ago

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Player Services Shift Supervisor
  • Spirit Mountain Casino Careers
  • Grand Ronde, OR OTHER
  • Job Details Job Location: Spirit Mountain Casino - Grand Ronde, OR Position Type: Full Time Salary Range: $21.22 - $29.06 Hourly Job Shift: Swing Description POSITION DESCRIPTION TITLE: Shift Supervis...
  • 4 Days Ago

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F&B Supervisor - C
  • Chinook Winds Casino Resort
  • Lincoln, OR FULL_TIME
  • DescriptionPosition SummaryResponsible for the daily operations of all Food and Beverage outlets ensuring service and products are to Chinook Winds standards.Essential FunctionsManages all aspects of ...
  • 6 Days Ago

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Slot Supervisor / Manager On Duty
  • Chinook Winds Casino Resort
  • Lincoln, OR FULL_TIME
  • Description: Position Summary Responsible for the supervision and completion of assigned tasks for Slot, Sports, and Keno operations in a timely and responsible manner. Responsible for providing daily...
  • 1 Month Ago

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Front Desk Yenne & Schofield
  • Specialty Dental Brands-OR
  • Salem, OR FULL_TIME
  • DescriptionJob Title: Front Desk ReceptionistWe are currently seeking an experienced and friendly Front Desk Receptionist to join our team. The ideal candidate will be responsible for creating a warm ...
  • 10 Days Ago

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0 Front Desk Supervisor - Casino jobs found in Salem, OR area

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Customer Service Rep / Call Center (Entry Level)
  • Butler Aerospace and Defense
  • Salem, OR
  • Customer Service Rep / Call Center (Entry Level) Location: Salem, OR (97302) Job ID: #68841 Pay Range: $16.00 On-site wo...
  • 3/19/2024 12:00:00 AM

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Banquet Captain
  • Allison Inn & Spa
  • Newberg, OR
  • Job Description Job Description The Allison Inn & Spa is Oregon Wine Country's first full service luxury resort in the h...
  • 3/19/2024 12:00:00 AM

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Dialysis Clinic Registered Nurse - RN - Will Train
  • Fresenius Medical Care
  • Salem, OR
  • RNClinical About this role: As a Dialysis Clinic Registered Nurse (RN) with Fresenius Medical Care, you will be part of ...
  • 3/19/2024 12:00:00 AM

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ABA Behavioral Technician
  • LifeStance Health
  • Tualatin, OR
  • At LifeStance Health, we believe in a truly healthy society where mental and physical healthcare are unified to make liv...
  • 3/19/2024 12:00:00 AM

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Outpatient Dialysis Registered Nurse - RN - Local Float Pool
  • Fresenius Medical Care
  • Tualatin, OR
  • About this role: As a Dialysis Clinic Registered Nurse (RN) with Fresenius Medical Care, you will be part of a close-kni...
  • 3/19/2024 12:00:00 AM

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Front Desk Receptionist/Office Assistant
  • TERRANCE E ERDMAN DC PC
  • Tigard, OR
  • Job Description Job Description Tigard Chiropractic Clinic is seeking a full-time, long-term, receptionist/office assist...
  • 3/17/2024 12:00:00 AM

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Warehouse Team Leader
  • Schneider Electric
  • Tualatin, OR
  • What will you do? Organize and manage (or control) warehousing operations, including reception, storage, order preparati...
  • 3/17/2024 12:00:00 AM

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Customer Service Rep / Call Center (Entry Level)
  • Butler America Aerospace
  • Salem, OR
  • Job Description Job Description Customer Service Rep / Call Center (Entry Level) Location: Salem, OR (97302) Job ID: #68...
  • 3/15/2024 12:00:00 AM

Salem /ˈseɪləm/ is the capital of the U.S. state of Oregon, and the county seat of Marion County. It is located in the center of the Willamette Valley alongside the Willamette River, which runs north through the city. The river forms the boundary between Marion and Polk counties, and the city neighborhood of West Salem is in Polk County. Salem was founded in 1842, became the capital of the Oregon Territory in 1851, and was incorporated in 1857. Salem had a population of 169,798 in 2017, making it the second-largest city in the state after Portland. Salem is a little under an hour's driving dis...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Front Desk Supervisor - Casino jobs
$36,900 to $51,704
Salem, Oregon area prices
were up 3.9% from a year ago