Front Desk Supervisor - Casino jobs in San Antonio, TX

Front Desk Supervisor - Casino supervises a team of front desk clerks who are responsible for guest check-in and check-out. Performs administrative duties for the front desk including guest check-in, check-out, and billing. Being a Front Desk Supervisor - Casino counsels and coaches a team of clerks and ensures all tasks are completed competently. May manage the team's shifts to ensure full coverage. Additionally, Front Desk Supervisor - Casino responds to and resolves guest complaints and concerns. May require a high school diploma or equivalent. Typically reports to a manager. The Front Desk Supervisor - Casino supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Front Desk Supervisor - Casino typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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Hotel Front Desk Clerk
  • Kickapoo Lucky Eagle Casino
  • Eagle, TX FULL_TIME
  • Reports to:

    FOM/AFOM/FOS

    Job Summary:

    Greets and assists with guest arrivals and departures by handling guest check-ins and check-outs while providing prompt and courteous service, including receiving telephone calls, guest requests, guest reservations, while ensuring complete guest satisfaction.

    Essential Functions:

    • Ensure compliance with the applicable Tribal, Federal and other laws and gaming regulations and Kickapoo Lucky Eagle policies and procedures.
    • Ensure the highest possible standards of guest services by properly listening and responding to guest and team members' concerns and questions.
    • Ensures complete guest satisfaction.
    • Complete and close out guest registration process.
    • Assigns guests rooms based on preferences and availability.
    • Handle cash, credit card processing and accurately carry and balance assigned house bank.
    • Utilize computer applications daily to track and record information.
    • Handling guest concerns in a tactful manner and achieving resolution.
    • Answers questions regarding the hotel's facilities and services.
    • Answering telephones and booking reservations and responding to guest inquiries
    • Recommending local area restaurants, points of interest, or needs for transportation.
    • Maintaining cleanliness of front desk, lobby, and back office.
    • Following up with Guest complaints and other requests.
    • Assists in training efforts of new staff.
    • Interacting with other departments and employees to ensure a good working relationship or for guest needs.
    • Understands all Emergency procedures for incidents, accidents, fire, safety, or criminal activity.
    • Follow quality standards and service
    • Must be able to work all shifts or varying schedules to support business needs.
    • Ensures Security for the hotel's customers, employees, and property assets.
    • Demonstrate and promote KLECH core values and MAD skills
    • Manage and maintain security of confidential information entrusted to position.
    • Attend and satisfactorily complete all required training as assigned.
    • Monitor compliance with Federal currency transaction reporting requirements, Title 31 requirements and IRS Currency Transaction Reports and property established Anti-Money Laundering policies. Maintain accurate MTL, MIL, CTR and SAR as needed.
    • The essential functions listed above are not an all-inclusive list but rather a general representation of the duties and responsibilities pertinent to this position. The duties and responsibilities will be subject to change based on organizational needs and/or deemed necessary by the Director.
    • Perform other duties as assigned.

    Minimum Requirements to Qualifications:

    • Must have strong customer service skills.
    • Must have excellent communication skills and ability to build strong relations with guests.
    • Must be familiar with software and data entry applications.
    • Prior cash handling experience preferred
    • Strong communication skills in English both written and oral. Spanish or other language skills a plus.

    Other Criteria:

    Qualified Kickapoo Traditional Tribe of Texas Members and qualified Native American preference is observed.

    Skills and Abilities:

    • Ability to work independently with minimal supervision.
    • Ability to maintain effective relationships with the General Manager, Directors, Managers and all staff.
    • Ability to work under pressure in a fast paced, stressful environment.
    • Ability to meet multiple deadlines and multi-task.
    • Ability to have strong critical thinking, analytical and guest service skills.
    • Must possess a positive attitude with strong organizational and leadership qualities.
    • Ability to add, subtract, multiply and divide in all units of measure.
    • Ability to define problems, collect data, establish facts and draw conclusions.
    • Ability to understand complex instructions and material.
    • Ability to establish and maintain professional relationships with individuals of varying social and cultural backgrounds and with co-workers of all levels.
    • Ability to work effectively with individuals and demonstrate leadership and team building skills with empathy and enthusiasm.
    • Ability to maintain confidentiality.
    • Ability to follow and comply with established Casino guest service programs.

    Physical Demands:

    • While performing the duties of this position, the team member is regularly required to stand, sit, walk, push, pull, bend for extended periods; reach with hands and arms; talk and listen on a regular basis.
    • The team member must be able to concentrate for prolonged periods.
    • Specific vision abilities required by this job include close vision, distance vision, peripheral vision and depth perception.
    • The team member must be able to communicate effectively in person or using telecommunications equipment.
    • The team member must have the hand-eye coordination and manual dexterity to operate a keyboard, touch-screen display, telephone and calculator.
    • Frequently lift and/or move up to 30 lbs.

    Work Environment:

    • Normal office setting and casino floor.
    • Frequent walking and standing in a smoke filled environment and frequent contact with the general public.
    • Temperature controlled environment with varying noise levels. May be exposed to high levels of noise throughout the day.
    • Extended hours and irregular shifts may be required including nights, weekends and holidays.
    • Must be able to perform under pressure and work long hours under stressful conditions.
    • May be exposed to the risks associated in attempting to resolve issues with difficult guests and extremely irate staff members.
    • May be exposed to various types of lighting including, but not limited to: artificial fluorescent lights, flashing lights, strobe lights, multiple colored lights, etc.
    • Travel may be required to perform one or more essential functions of this position.

    Conditions of Employment:

    • Must be able to obtain and retain a KTTT Gaming Commission License, including successful completion of background check necessary to obtain and maintain license. Responsible to keep all documents current and valid at all times.
    • Must be able to provide authorization to work in the United States.
    • Must be at least 18 years of age.
    • Must have access to reliable transportation to commute to and from work.
    • Must comply with KLEC handbook, internal policy and procedures, and gaming regulations set within KLEC.
  • 24 Days Ago

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Front Desk Supervisor - Franchised
  • Marriott International
  • San Antonio, TX FULL_TIME
  • Job Number 24045999Job Category Rooms & Guest Services OperationsLocation Marriott San Antonio Airport, 77 NE Interstate 410 Loop, San Antonio, Texas, United States VIEW ON MAPSchedule Full-TimeLocate...
  • 1 Day Ago

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Hotel Front Desk Supervisor
  • Sheraton Gunter San Antonio
  • San Antonio, TX PART_TIME
  • Job Summary: Work at historical The Gunter Hotel and let your creative vibes take you to the next level. Established in 1909, this hotel has been the side of wonderful opportunities including the hist...
  • 4 Days Ago

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Front Desk Supervisor
  • HEI Hotels & Resorts
  • San Antonio, TX FULL_TIME
  • Front Desk Supervisor Job Locations US-TX-San Antonio Requisition ID 2024-46928 Category Front Desk / Guest Services Position Type Regular Full-Time FLSA Status Non-Exempt Location Name Westin Riverwa...
  • 6 Days Ago

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Front Desk Supervisor
  • Marriott San Antonio Airport
  • San Antonio, TX FULL_TIME
  • Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquires regar...
  • 12 Days Ago

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Front Desk Supervisor
  • Hotel Contessa
  • San Antonio, TX OTHER
  • About UsDon't meet every single requirement of this job? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At HEI we are d...
  • 1 Month Ago

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0 Front Desk Supervisor - Casino jobs found in San Antonio, TX area

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Front Desk Supervisor
  • Westin Riverwalk San Antonio
  • San Antonio, TX
  • About Us: Located on the world famous San Antonio River Walk, the upscale Westin Riverwalk Hotel offers our associates t...
  • 3/28/2024 12:00:00 AM

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Weekend Concierge/Front Desk Receptionist - Discovery Village at Dominion
  • Astongardens
  • San Antonio, TX
  • ** Discovery Senior Living** ** Weekend Concierge/Front Desk Receptionist - Discovery Village at Dominion** San Antonio,...
  • 3/28/2024 12:00:00 AM

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Front Desk Administrator - San Antonio
  • HairClub
  • San Antonio, TX
  • ** Front Desk Administrator - San Antonio** **Job Category****:** Field- Administrative **Requisition Number****:** FRON...
  • 3/28/2024 12:00:00 AM

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Part Time Front Desk Agent - Hotel Havana
  • El Cosmico
  • San Antonio, TX
  • ** Part Time Front Desk Agent - Hotel Havana** **Job Category****:** Front of House **Requisition Number****:** PARTT001...
  • 3/27/2024 12:00:00 AM

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Office Receptionist
  • Serenity Healthcare
  • San Antonio, TX
  • Office Receptionist Are you someone who enjoys connecting with clients/customers? Then this opportunity is for you! Sere...
  • 3/26/2024 12:00:00 AM

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Distribution Center Administrative Assistant
  • Manpower USA
  • San Antonio, TX
  • Distribution Center Administrative Assistant - $18.52 Our client in San Antonio TX, is looking for hardworking, motivate...
  • 3/26/2024 12:00:00 AM

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Front Desk Agent (Full Time) Holiday Inn San Antonio Riverwalk
  • IHG
  • San Antonio, TX
  • **Front Desk Agent (Full Time) Holiday Inn San Antonio Riverwalk** **Hotel Brand:** Holiday Inn **Location:** United Sta...
  • 3/25/2024 12:00:00 AM

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Front Desk -Office Coordinator
  • PrideStaff - San Antonio
  • San Antonio, TX
  • Job Description Job Description Front Desk -Office Coordinator $15-$17 per hour - depending on experience Manage all fro...
  • 3/25/2024 12:00:00 AM

San Antonio (/ˌsæn ænˈtoʊnioʊ/; from Spanish, "Saint Anthony"), officially the City of San Antonio, is the seventh-most populous city in the United States, and the second-most populous city in both Texas and the Southern United States, with more than 1.5 million residents. Founded as a Spanish mission and colonial outpost in 1718, the city became the first chartered civil settlement in present-day Texas in 1731. The area was still part of the Spanish Empire, and later of the Mexican Republic. Today it is the state's oldest municipality. The city's deep history is contrasted with its rapid rec...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Front Desk Supervisor - Casino jobs
$36,030 to $50,485
San Antonio, Texas area prices
were up 1.2% from a year ago