Front Desk Supervisor - Casino jobs in San Francisco, CA
Front Desk Supervisor - Casino supervises a team of front desk clerks who are responsible for guest check-in and check-out. Performs administrative duties for the front desk including guest check-in, check-out, and billing. Being a Front Desk Supervisor - Casino counsels and coaches a team of clerks and ensures all tasks are completed competently. May manage the team's shifts to ensure full coverage. Additionally, Front Desk Supervisor - Casino responds to and resolves guest complaints and concerns. May require a high school diploma or equivalent. Typically reports to a manager. The Front Desk Supervisor - Casino supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Front Desk Supervisor - Casino typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Recently Added Front Desk Supervisor - Casino jobs
- The Barnes San Francisco, Tapestry Collection
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San Francisco, CA
FULL_TIME
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A historic landmark dating back to 1908, The Barnes Union Square Hotel is a guest’s urban retreat paired with refined elegance. Located by San Francisco’s Union Square, right across from the famous Powell Street Cable Car, you will easily get to work via BART and witness the Bay’s daily hustle and bustle.
Compensation: $25.00-$28.00 per hour
Job Overview: Provides guidance and leadership as the Front Desk Supervisor ensuring consistent quality customer service is delivered.
Responsibilities and Duties:
- Communicate effectively both verbally and in writing to provide clear direction to staff. Assign and instruct guest service representatives in details of work. Observe performance and encourage improvement.
- Greet guests immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information such as outlet hours and local attractions.
- Promptly complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Promote marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Nonverbally confirm the room number and rate. Provide welcome folders containing keys, certificates, coupons and refreshment center keys as appropriate. Close out guest accounts at time of check out. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.
- Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash make change and balance an assigned house bank. Accept and record vouchers, traveler checks and other forms of payment. Perform accurate moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer.
- Promptly answer the telephone using positive and clear English language. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.
- Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for guest service representatives and other employees. Resolve customer complications and complaints by conducting thorough research of the situation and identifying the most effective solutions. Make decisions and take action based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situation. Authorize revenue allowances to remedy problems only after other alternative solutions have been offered.
- Summon guest service personnel for assistance to escort guest to their rooms as appropriate.
- Prepare daily forecast of expected arrivals and departures.
- Provides safety deposit boxes for guest by escorting them to the vault room, assisting the customer in opening the deposit box lock. File access slips in box.
- Operate facsimile machine to send, receive, and log incoming transmissions. Notify guests of incoming faxes using the message function of the computer.
- Use the photocopier to make copies of items as required.
- File registration cards in room number order.
- Retrieve registration cards from the files for each check out.
- Perform other related duties as assigned.
Specific Job Knowledge and Skills:
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.
- Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts.
- Basic mathematical skills and considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.
- Ability to listen effectively and to speak English clearly.
- Ability to access and accurately input information using a moderately complex computer system.
- Ability to stand, walk and continuously perform behind the front desk.
- Hearing and visual ability to observe and detect signs of emergency situations.
- Ability to communicate verbally and in writing and prepare complex reports of room availability and revenues generated.
- Ability to analyze and make judgments.
Other Expectations:
- Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position.
- Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel. This includes nights, weekends and/or holidays.
- All employees must maintain a neat, clean and well-groomed appearance (specific standards available).
- Employee is always required to take on the responsibility and wear appropriate Personal Protective Equipment (PPE) as determined by position and duties.
- Complies with health and safety rules, regulations and procedures to maintain a safe environment
PURSUANT TO THE SAN FRANCISCO FAIR CHANCE ORDINANCE, WE WILL CONSIDER FOR EMPLOYMENT QUALIFIED APPLICANTS WITH ARREST AND CONVICTION RECORDS
SPIRE HOSPITALITY PARTICIPATES IN E-VERIFY
Behaviors
Preferred- Team Player: Works well as a member of a group
- Dedicated: Devoted to a task or purpose with loyalty or integrity
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
- 1 Month Ago
- InterContinental
-
San Francisco, CA
FULL_TIME
- A little bit about you day-to-day: This role has the overall responsibility in supervising the Front Office operations. Each day is different but mostly you will: Ensure staff is properly trained incl...
- 12 Days Ago
- AC Hotel San Rafael
-
San Rafael, CA
FULL_TIME
- Job Summary The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arriva...
- 1 Month Ago
- Action Property Management
-
San Francisco, CA
FULL_TIME
- Action Property Management, the leader in luxury high rise management, is seeking a full-timeResident RelationsSupervisorto join our team at our ultra luxury high rise association,MIRA, located inSan ...
- 1 Day Ago
- Front
-
San Francisco, CA
FULL_TIME
- Front is a customer operations platform that enables support, sales, and account management teams to deliver exceptional service at scale. Front streamlines customer communication by combining the eff...
- 22 Days Ago
- Front
-
San Francisco, CA
FULL_TIME
- Front is the modern customer service platform that helps companies delight their customers, engage their teams, and build stronger businesses. We’ve reimagined the help desk for real-time team collabo...
- 8 Days Ago
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0 Front Desk Supervisor - Casino jobs found in San Francisco, CA area
- Empower Gym
-
San Francisco, CA
- Job Description Job Description We are seeking friendly, energetic, and service-oriented individuals who are passionate ...
- 4/26/2024 12:00:00 AM
- Spire Hospitality
-
San Francisco, CA
- A historic landmark dating back to 1908, The Barnes Union Square Hotel is a guest's urban retreat paired with refined el...
- 4/26/2024 12:00:00 AM
- C3.ai
-
Redwood City, CA
- **Front Desk Coordinator / Receptionist** at C3 AI Redwood City, California C3.ai, Inc. (NYSE:AI) is a leading provider ...
- 4/26/2024 12:00:00 AM
- Intelliswift Software
-
San Francisco, CA
- Job Title: Front Desk Coordinator/Receptionist Duration: 6+ Months Location: San Francisco, CA Pay Rate: $ 28.38 -$29.41...
- 4/24/2024 12:00:00 AM
- Calm Salon
-
Oakland, CA
- Job Description Job Description Job Title: Front Desk Coordinator (with Potential for Advancement to Manager) Location: ...
- 4/23/2024 12:00:00 AM
- Calm Salon
-
Oakland, CA
- Job Description Job Description Job Title: Front Desk Coordinator (with Potential for Advancement to Manager) Location: ...
- 4/22/2024 12:00:00 AM
- Uc San Diego
-
Oakland, CA
- Front Desk Coordinator - 129087 Job DescriptionFiling Deadline: Wed 4/17/2024UC San Diego values equity, diversity, and ...
- 4/22/2024 12:00:00 AM
- Securitas, Inc.
-
San Mateo, CA
- Location: Location: Front Desk Coordinator Mon to Fri FT in San Mateo, CA at Securitas Security Services USA Location * ...
- 4/22/2024 12:00:00 AM
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