Front Desk Supervisor - Casino jobs in Scranton, PA

Front Desk Supervisor - Casino supervises a team of front desk clerks who are responsible for guest check-in and check-out. Performs administrative duties for the front desk including guest check-in, check-out, and billing. Being a Front Desk Supervisor - Casino counsels and coaches a team of clerks and ensures all tasks are completed competently. May manage the team's shifts to ensure full coverage. Additionally, Front Desk Supervisor - Casino responds to and resolves guest complaints and concerns. May require a high school diploma or equivalent. Typically reports to a manager. The Front Desk Supervisor - Casino supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Front Desk Supervisor - Casino typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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OVERNIGHT-AGENT FRONT DESK
  • MOUNT AIRY CASINO RESORT
  • Mount Pocono, PA OTHER
  • Job Details

    Job Location:    Main Location - Mount Pocono, PA
    Position Type:    Full Time
    Salary Range:    Undisclosed
    Job Shift:    Swing

    Description

    Position Overview:

    The Overnight Front Desk Agent is responsible for providing hospitality through greeting and welcoming guests and assisting guests in a friendly and courteous manner while performing check in and checkout processes, ensuring superior service to all guests and patrons of the Hotel/Casino. Additionally the Overnight Front Desk Agent is responsible for basic housekeeping duties in the absence of housekeeping team members. All duties are to be performed within the guidelines of the Mount Airy Casino Resort policies and procedures, Internal Control standards and Pennsylvania Gaming Control Board regulations.

    Essential Job Functions:

    • Greets and welcomes guests in a friendly, courteous manner, assigns rooms and is responsible for the accurate check in and checkout process for hotel guests.
    • Promotes positive guest, employee and public relation at all times.
    • Responsible for the quality, consistency and presentation of all products and services delivered to guests.
    • Issues room keys to guests, ensuring all assigned rooms are clean and vacant. Communicates with Housekeeping / Property Operations to coordinate clean and vacant rooms or report any guest problems.
    • Routinely describes hotel and room amenities and provides directions. Answers any guest inquires appropriately; contacts others to obtain information when necessary.
    • Maintains a cash bank and adheres to all revenue controls and procedures.
    • Processes folios, posts charges and collects payment due. Reviews charges with guests. Receives cash, credit card and comps in payment. Contacts a supervisor for assistance in handling any folio disputes. Handles any puck up charges according to established policies and procedures. Obtains appropriate approval to assist guests requesting discretionary complimentaries for pick up charges.
    • Makes hotel reservations for FIT or transient guests when the hotel is at a selling status.
    • Records pertinent guest comments onto reservation. Reads and follow up on reservation comments.
    • Works to resolve any guest concerns or issues in a courteous and efficient manner. Provides written reports when necessary.
    • Maintains knowledge of hotel, property, events and promotions to assist with guest inquires.
    • Ensures the timely delivery of all messages, mail and packages when necessary.
    • Attends meetings as necessary.
    • Adheres to all policies, procedures and revenues controls.
    • Meets attendance guidelines and adheres to regulatory, departmental and company policy.
    • Perform Housekeeping functions including but not limited to turndown, linen/terry replacement, bed making and fulfillment of special request items such as pillows, refrigerator, roll away beds, etc. as requested when Housekeeping is closed

    #MACR

    Qualifications


    Essential Requirements:

    • Must be able to perform each of the essential functions and responsibilities satisfactorily.
    • Must be a minimum 18 years of age or older upon employment
    • High School Diploma or equivalent required.
    • Minimum one year Hospitality/Front Office experience preferred. Casino/Front Desk experience preferred.
    • Proficient computer/PC skills, including Microsoft Office.
    • Possess excellent customer service, organizational, communication and milti-tasking skills.
    • Strong interpersonal qualities.
    • Flexible to work any scheduled shifts and/or days, including weekends and holidays.
    • Ability to perform basic calculations and understand, analyze, interpret and communicate guest or operational data and information.
    • Must be able to be approved for and maintain a valid Pennsylvania Gaming License, if necessary.

    ADA Requirements:

    The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described are representative of those an employee encounters while performing the essentials functions of this job. Reasonable accommodations may be made to enable individuals to perform the essential functions.

    • Must be able to stand, walk and move through all property areas. Must be able to stand or sit for long periods.
    • Maintain physical stamina and proper mental state of mind to work under pressure in a fast paces environment and effectively deal with guests, management, employees and members of the business community.
    • Adequate manual dexterity to operate office equipment and engage in lifting up to seventy-five (75) pounds.

    Other Skills/Abilities:

    • Must be able to obtain and maintain a Gaming License as required by the Pennsylvania Gaming Control Board.
    • Must be able to handle exposure to areas where smoking is permitted.
    • Must be able to speak, read, write and understand English. Must have oral and aural acuity and ability to respond to cues.

    Employment is contingent upon a favorable outcome of a background investigation and drug screening.

    The Mount Airy Casino Resort is committed to achieving full equal opportunity without discrimination based on race, religion, color, sex, national origin, politics, marital status, physical disability, age or sexual orientation.

    Note:  This job description is not intended to be all-inclusive.  Employee may perform other related duties as negotiated to meet the ongoing need of the organization.  

  • 19 Days Ago

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AGENT-FRONT DESK
  • MOUNT AIRY CASINO RESORT
  • Mount Pocono, PA OTHER
  • Job Details Job Location: Main Location - Mount Pocono, PA Position Type: Full Time Salary Range: Undisclosed Job Shift: Any DescriptionPosition Overview: The Front Desk Agent is responsible for provi...
  • 1 Month Ago

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Front desk supervisor
  • Schulte Companies
  • Moosic, PA FULL_TIME
  • Work today, get paid today! Schulte Hospitality Group believes you should be in control of your income, that's why we're proud to partner with DailyPay, giving you access to your money when and where ...
  • 24 Days Ago

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Supervisor, Front Desk/Reception
  • The Wright Center for Graduate Medical Education
  • Barre, PA FULL_TIME
  • DescriptionPOSITION SUMMARYThis position is a supervisory position which oversees various clinic front-office administrative responsibilities as outlined below. The clinic front-office is a high-inten...
  • 1 Day Ago

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Hotel Front Desk Supervisor
  • Mohegan Pennsylvania
  • Barre, PA FULL_TIME
  • Job Duties Oversees that guests are welcomed, registered into the hotel's computer system and assigned an appropriate room or suite. Performs various tasks, such as making or confirming reservations, ...
  • 9 Days Ago

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Front desk
  • Schulte Hospitality Group
  • Moosic, PA FULL_TIME
  • Job Description Schulte Hospitality Group is seeking a dynamic, service-oriented Guest Service Representative to join our team! SHG is an organization whose success is rooted in its service culture. O...
  • 3 Days Ago

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0 Front Desk Supervisor - Casino jobs found in Scranton, PA area

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Medical Receptionist (Part Time) - OBGYN
  • St Luke's University Health Network
  • Stroudsburg, PA
  • St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most ...
  • 3/28/2024 12:00:00 AM

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Medical Receptionist - Lehighton Medical Associates
  • St Luke's University Health Network
  • Lehighton, PA
  • St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most ...
  • 3/28/2024 12:00:00 AM

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Landscape Crew Leader
  • East Coast Facilities, Inc.
  • Scranton, PA
  • Major Areas of Focus Crew Leaders (CL) are front-line workers who work alone or oversee a crew of up to 5 technicians. T...
  • 3/28/2024 12:00:00 AM

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TO GO Specialist
  • Red Lobster
  • Scranton, PA
  • "Job Overview Do you take pride in providing excellent meals and having fun at the same time? To Go Specialists will enh...
  • 3/28/2024 12:00:00 AM

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Front Office Supervisor- Courtyard Scranton
  • Schulte Companies
  • Moosic, PA
  • Job Description Schulte Hospitality Group is seeking a dynamic, service-oriented Front Office Supervisor to join our tea...
  • 3/27/2024 12:00:00 AM

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Site Manager [On-site]
  • EDF Renewables North America
  • Scranton, PA
  • Scope of Position: EDF Renewables North America is a market-leading independent power producer and service provider with...
  • 3/26/2024 12:00:00 AM

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Bartender
  • Red Lobster
  • Scranton, PA
  • Job Overview Would you like to craft enticing drinks inspired by the sea? As a Bartender at Red Lobster, you will help o...
  • 3/26/2024 12:00:00 AM

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Server
  • Red Lobster
  • Scranton, PA
  • Job Overview Do you take pride in providing excellent meals and having fun at the same time? As a Server at Red Lobster,...
  • 3/26/2024 12:00:00 AM

Scranton is the sixth-largest city in the Commonwealth of Pennsylvania. It is the county seat and largest city of Lackawanna County in Northeastern Pennsylvania's Wyoming Valley and hosts a federal court building for the United States District Court for the Middle District of Pennsylvania. With a population of 77,291, it is the largest city in the Scranton–Wilkes-Barre–Hazleton, PA Metropolitan Statistical Area, which has a population of about 570,000. The city is conventionally divided into 7 districts: North Scranton, Southside, Westside, East Scranton (Hill Section), Central City, Minooka, ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Front Desk Supervisor - Casino jobs
$34,679 to $48,592
Scranton, Pennsylvania area prices
were up 1.5% from a year ago