Front Desk Supervisor - Casino supervises a team of front desk clerks who are responsible for guest check-in and check-out. Performs administrative duties for the front desk including guest check-in, check-out, and billing. Being a Front Desk Supervisor - Casino counsels and coaches a team of clerks and ensures all tasks are completed competently. May manage the team's shifts to ensure full coverage. Additionally, Front Desk Supervisor - Casino responds to and resolves guest complaints and concerns. May require a high school diploma or equivalent. Typically reports to a manager. The Front Desk Supervisor - Casino supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Front Desk Supervisor - Casino typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
```Duties``` - Greet and welcome guests in a friendly and professional manner - Check-in and check-out guests efficiently and accurately - Answer phone calls and respond to guest inquiries with excellent phone etiquette - Provide information about hotel amenities, services, and local attractions - Handle guest complaints or concerns promptly and professionally - Process payments and maintain accurate records of guest transactions - Assist with reservations and room assignments as needed - Maintain a clean and organized front desk area ```Experience``` - Previous experience in a hotel or hospitality setting is preferred - Familiarity with hotel management systems and phone systems is a plus - Strong customer service skills with the ability to handle difficult situations calmly and effectively - Excellent communication skills, both verbal and written - Ability to multitask and prioritize tasks in a fast-paced environment - Strong attention to detail and accuracy As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional customer service and ensuring their stay is comfortable and enjoyable. This role requires excellent communication skills, attention to detail, and the ability to handle various tasks simultaneously. If you have a passion for hospitality and enjoy interacting with people, we would love to hear from you! Please note that this position may require working evenings, weekends, and holidays. To apply, please submit your resume highlighting your relevant experience in the hospitality industry. We look forward to reviewing your application!
Job Types: Full-time, Part-time
Pay: $10.00 - $11.00 per hour
Expected hours: 30 – 40 per week
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Ability to Relocate:
Work Location: In person
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0 Front Desk Supervisor - Casino jobs found in Sumter, SC area