Front Desk Supervisor - Casino jobs in Ventura, CA
Front Desk Supervisor - Casino supervises a team of front desk clerks who are responsible for guest check-in and check-out. Performs administrative duties for the front desk including guest check-in, check-out, and billing. Being a Front Desk Supervisor - Casino counsels and coaches a team of clerks and ensures all tasks are completed competently. May manage the team's shifts to ensure full coverage. Additionally, Front Desk Supervisor - Casino responds to and resolves guest complaints and concerns. May require a high school diploma or equivalent. Typically reports to a manager. The Front Desk Supervisor - Casino supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Front Desk Supervisor - Casino typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Recently Added Front Desk Supervisor - Casino jobs
Front Desk Supervisor
- Ojai Valley Inn & Spa
-
Ojai, CA
FULL_TIME
- The Front Office Supervisor will be responsible for the supervision and training in all aspects of the Front Desk operations, in accordance with hotel standards. This position will direct, implement and maintain service and management philosophies which serves as a guide to the respective staff. The Front Office Supervisor will assist hotel guests courteously and efficiently according to established five-diamond service standards. Process all payments according to established hotel requirements and maintain a cohesive team. Ability to assess departmental training needs and provide such training in order to better operations and staff knowledge. Ability to be a clear thinker, analyze and resolve problems while exercising good judgment. Strong presentation and public speaking skills demonstrating a proven ability to represent the property professionally and successfully. Computer proficiency in the applications of; Excel, Word, and ability to learn company software applications. Passionate about hospitality and exudes a warm and sincere approach to guest and associate service. Detail oriented without losing sight of the bigger picture Ability to suggestively sell available rooms. Ability to input and access information in property management system (Opera). Ability to remain calm and courteous with demanding/difficult guests and/or situations. Ability to ensure security and confidentiality of guest and hotel information. Ability to work without direct supervision. Desirable: College degree. Familiarity with yield management and cost controls by supervising hourly staff and staffing requirements. Guiding front desk staff to yield rates with walk in guests and upselling. ESSENTIAL JOB FUNCTIONS: This job description in no way states or implies that these are the only duties to be performed by the associate occupying this position. Associates will be required to perform any other job-related duties assigned by their supervisor. Maintain complete knowledge at all times of: All hotel features/services, hours of operation. All room types, numbers, layout, décor, appointments and location. All room rates, special packages and promotions. Daily house count and expected arrivals/departures. Room availability status for any given day. Scheduled in-house group activities, locations and times. All hotel and departmental policies and procedures. Access all functions of the computer system according to established procedures and standards. Answer department telephone within 3 rings, using correct greeting and telephone etiquette. Ensure that current information on rates, packages and promotions is available at the Front Desk and that all staff receives appropriate communication. Review the daily business levels, anticipate critical situations and plan effective solutions to best expedite these situations. Conduct pre-shift briefings with staff and review all information pertinent to the day’s business. Monitor the hotel front entrance and resolve any congested situations. Monitor the check-in/check-out process, ensuring agreement to hotel standards, anticipate critical situations and assist wherever necessary to help alleviate the pressure and to process the guest expediently. Monitor guest mail and ensure that it is processed according to procedure. Monitor staff interaction with guests, ensuring prompt and courteous service, resolve discrepancies with respective personnel. Observe guest reactions and confer frequently with staff to ensure guest satisfaction. Anticipate guests’ needs, respond promptly and acknowledge all guests. Promote positive guest relations at all times. Monitor and handle guest complaints and ensure guest satisfaction. Adhere to hotel requirements for guest/employee accidents or injuries and in emergency situations. Monitor and ensure that all cashiering procedures comply with Accounting policies and standards while providing support leadership to staff relating to operational needs. Ensure that all V.I.P.’s are pre-assigned according to standards. Work closely with Housekeeping management to ensure accurate status of each room, readiness of rooms for check-in and to report guest concerns. Review resumes for arriving groups; organize and coordinate master accounts and check-in/pre-registration procedures. Review requests for late check-outs and approve according to occupancy. Print report on discrepant rooms, research discrepancies and enter current status accordingly. Foster and promote a cooperative working climate, maximizing productivity and employee morale. Follow up on assignments given by the Front Office Manager. Process all guest check-ins according to established Five Diamond Hotel requirements: Process all check-outs according to established Five Diamond hotel requirements. Monitor and ensure that Front Desk and lobby areas are kept clean and organized at all times, any cleanliness or organization deficiencies should be delegated to appropriate staff member in order to rectify. Supervise that staff report to work as scheduled. Report to Front Office management any late or absent employees. Coordinate breaks for staff. Assign work duties to staff in accordance with departmental procedures. Communicate additions or changes to the assignments as they arise throughout the shift. Identify situations which compromise the department’s standards and delegate these tasks. Inspect grooming and attire of staff, rectify any deficiencies. Constantly monitor staff performance in all phases of service and job functions, ensuring that all procedures are carried out to departmental standards. Assist staff with their job functions to ensure optimum service to guests. Other duties as assigned by management The pay for this position is $26.50/hour.
- 5 Days Ago
Front Desk
- Dr. Jared Lee Orthodontics
-
Santa Paula, CA
FULL_TIME
- Thank you for your interest in becoming part of our dedicated team of professionals. Our practice offers a variety of both clinical and non-clinical career opportunities. Each valued member of our sta...
- 14 Days Ago
Sr. Software Engineer – Developer Platform
- The Trade Desk
-
Ventura, CA
FULL_TIME
- The Trade Desk is a global technology company with a mission to create a better, more open internet for everyone through principled, intelligent advertising. Handling over 1 trillion queries per day, ...
- 16 Days Ago
Equity Program Manager
- The Trade Desk
-
Ventura, CA
FULL_TIME
- The Trade Desk is changing the way global brands and their agencies advertise to audiences around the world. How? With a media buying platform that helps brands deliver a more insightful and relevant ...
- Just Posted
Global Safety and Security Director
- The Trade Desk
-
Ventura, CA
FULL_TIME
- The Trade Desk is changing the way global brands and their agencies advertise to audiences around the world. How? With a media buying platform that helps brands deliver a more insightful and relevant ...
- 7 Days Ago
Sr ServiceNow Administrator
- The Trade Desk
-
Ventura, CA
FULL_TIME
- The Trade Desk is changing the way global brands and their agencies advertise to audiences around the world. How? With a media buying platform that helps brands deliver a more insightful and relevant ...
- 7 Days Ago
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0 Front Desk Supervisor - Casino jobs found in Ventura, CA area
Manager - Human Resources
- GLOVIS America
-
Port Hueneme, CA
- Job Details Job Location VPC Port Hueneme - Port Hueneme, CA Position Type Full Time Education Level 4 Year Degree Trave...
- 4/24/2024 12:00:00 AM
Licensed Therapist
- Pinnacle Treatment Centers
-
Ventura, CA
- Overview: We offer competitive salary, full benefits package, Paid Time Off, and opportunities for professional growth. ...
- 4/23/2024 12:00:00 AM
Front Desk Associate
- Gold's Gym
-
Santa Barbara, CA
- Are you a passionate person who is driven by impacting lives every day? Then keep reading!!! Why is it great to work her...
- 4/23/2024 12:00:00 AM
Licensed Therapist
- Pinnacle Treatment Centers
-
Oxnard, CA
- Overview: We offer competitive salary, full benefits package, Paid Time Off, and opportunities for professional growth. ...
- 4/23/2024 12:00:00 AM
Medical Front Desk Coordinator - Westlake
- WS Audiology Americas
-
Thousand Oaks, CA
- HearUSA is a leader in hearing healthcare. We are on a mission to make hearing care simpler and more accessible than eve...
- 4/22/2024 12:00:00 AM
Front Desk Coordinator - Thousand Oaks ,CA
- The Joint Chiropractic
-
Thousand Oaks, CA
- Are you looking for a company you can grow your career with and advance in?Are you goal oriented, self-motivated & proac...
- 4/22/2024 12:00:00 AM
Educational Sign Language Interpreter
- Ventura Unified School District
-
Ventura, CA
- Salary: $39.89 - $48.80 Hourly Location : Various School Sites Ventura, CA Job Type: Various Job Number: E31-24 Division...
- 4/22/2024 12:00:00 AM
Front Desk Agent | Palihouse Santa Barbara
- Palihouse Santa Barbara
-
Santa Barbara, CA
- Description FRONT DESK AGENT | PALIHOUSE SANTA BARBARA POSITION PROFILE: We're looking for a friendly Front Desk Agent t...
- 4/21/2024 12:00:00 AM
About Ventura, California
Ventura is located northwest of Los Angeles on the California coast. The western portion of the city stretches north along the Ventura River and is characterized by a narrow valley with steeply sloped areas along both sides. The steep slopes of the Ventura foothills abut the northern portion of the community. Much of the eastern portion is on a relatively flat alluvial coastal plain lying along the western edge of the Oxnard Plain. The Santa Clara River forms the city's southerly boundary with the city limits reaching up to the beginning of the Santa Clara River Valley at the historic communit...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Front Desk Supervisor - Casino jobs
$40,160 to $56,272
Ventura, California area prices
were up 2.5% from a year ago
were up 2.5% from a year ago