Front Desk Supervisor - Casino supervises a team of front desk clerks who are responsible for guest check-in and check-out. Performs administrative duties for the front desk including guest check-in, check-out, and billing. Being a Front Desk Supervisor - Casino counsels and coaches a team of clerks and ensures all tasks are completed competently. May manage the team's shifts to ensure full coverage. Additionally, Front Desk Supervisor - Casino responds to and resolves guest complaints and concerns. May require a high school diploma or equivalent. Typically reports to a manager. The Front Desk Supervisor - Casino supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Front Desk Supervisor - Casino typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Title: Guest Services Representative
Property: Hotel 1928
Reports to: Assistant General Manager
Location: Waco, TX
ABOUT HOTEL 1928
In partnership with Magnolia, a Texas-based lifestyle brand led by Chip and Joanna Gaines, AJ Capital is transforming the Grand Karem Shrine building into an inspired hospitality experience for guests and residents of the Waco community. The historic property is currently being converted into Hotel 1928, which will include 33 guest rooms, three F&B outlets, over 6,600 square feet of meeting and event space, and a Magnolia concepted rooftop terrace. Originally built in 1928 and encompassing over 59,000 SF of space, the property was constructed as a Grand Shrine Temple and served as the home for the nobles of the Karem Shrine until 1995.
ABOUT THE ROLE
The Guest Services Representative works the front desk of the hotel, greeting guests, checking them in and out, and assisting with any requests they may have. As a front desk guest services representative, your commitment to providing excellent customer service, coupled with your organizational and communication skills, contributes to the overall guest satisfaction and success of the hotel.
WHAT YOU WILL DO
WHO YOU ARE
As a front desk guest services representative, you are the first point of contact for hotel guests, and you embody hospitality and customer service excellence. With a friendly and welcoming demeanor, you create a positive and lasting impression on guests, making them feel valued and at home. Your strong communication skills, attention to detail, and ability to handle various guest requests make you an essential part of delivering a delightful and seamless hotel experience.
Qualifications
EQUAL EMPLOYMENT OPPORTUNITY
Hotel 1928, operated by Adventurous Journeys Operations is an equal employment opportunity employer and complies with all applicable laws prohibiting discrimination based on race, color, creed, religion, sex, age, national origin or ancestry, physical, medical or mental disability or condition (including, without limitation, HIV and AIDS), developmental disability, handicap, denial of family and medical care leave, denial of pregnancy leave, domestic partner status, status as a victim of sexual or domestic violence (or familial relationship to such victim), veteran status, marital status, sexual orientation, arrest records, citizenship status, criminal history that has been expunged, unfavorable discharge from the military, or any other basis protected by federal, state or local laws.
0 Front Desk Supervisor - Casino jobs found in Waco, TX area