Front Office Manager Assistant - Casino jobs in Lincoln, NE

The Lincoln Marriott Cornhusker Hotel in search of an outgoing and customer focused leader as our next Assistant Front Office Manager.   This key role on our guest service team will supervise both the front desk and valet operations.  The Assistant Front Office Manager will primarily work evening shifts and act as the Manager on Duty for the hotel. We only hire those who are at the top of their game and specialize in the details!  Guests tell us that they love to visit our property, as a place to connect, celebrate and be inspired!  Our teams deliver magic, day in and day out.

Come be a part of history at this Nebraska Landmark! Part of Milwaukee based Marcus Hotels & Resorts, the Lincoln Marriott Cornhusker Hotel in downtown Lincoln has been serving Nebraska's capital city for nearly 90 years and has evolved as the benchmark for hospitality.  

What will you be doing?

• Oversees the operation of the Guest Services department to include front desk agents, bell staff and concierge in absence of the Front Office Manager.
• Assist Front Office Manager in recruiting, selecting and retaining a quality front desk/ bell/ concierge staff.
• Promote harmonious associate relations through effective supervisory practices.
• Establishes and maintains effective Employee Relations.
• Responsible for inventory control within Guest Services department to include the Gift Shop.
• Schedule front desk/ bell/ concierge associates to ensure acceptable coverage and maintain payroll within guidelines.
• Ensure high levels of quality and service in front desk area.
• Receive and resolve guest complaints within assigned authority.
• Operate front desk to include greeting guests, performing guest transactions, operating the front office system, answering the phone and ordering front desk supplies.
• Responsible for reservations, registration and special arrangements for groups.

What you will bring to the role?

• High School Diploma required, advanced degree in hospitality related field preferred.
• At least 1-2 years of previous Front Desk experience required, prior management experience preferred.
• Cash handling experience preferred.
• Must be able to work 2nd shift but also be dependable and reliable to meet the demands of a 24 hour operation with flexibility to work a varied schedule to also include days, weekends, overnights, holidays and the ability to work under pressure.
• Attention to detail.
• Basic mathematical skills and ability to operate a 10-key by touch.
• Ability to effectively deal with guest and employee concerns in a friendly and positive manner.  This involves listening to the nature of concern, demonstrating empathy with the customer and providing positive and proactive solutions.
• Excellent interpersonal, listening and communication skills to include the ability to read, write, speak, and understand the English Language.
• Must be able to lift, push, pull and or carry up to 50 lbs.
• Ability to stand and move throughout the front office continuously to perform essential job functions.

 What is in it for you?

• Medical, dental, vision and life insurance offered for full time associates following initial waiting period
• 401K for eligible associates following 90 days of employment
• Paid vacation time for eligible associates
• Free employee parking on site
• Free meal during each shift worked
• Discounts at Marcus Hotels & Resort locations & Marriott worldwide locations
• Free/discounted movie tickets at Marcus Theater locations
• Marriott Brand training and development
• Ability to transfer and promote within Marcus Hotels & Resorts

About Marcus Hotels & Resorts

A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S. based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

The Lincoln Marriott Cornhusker Hotel/Miller Time Pub & Grill and Marcus Hotels & Resorts are an Equal Opportunity Employer.