Front Office Manager Assistant - Casino assists with the supervision of the front desk including personnel and operations. Ensures friendly, prompt and quality customer service. Being a Front Office Manager Assistant - Casino coordinates daily service and administrative activities. May require a bachelor's degree. Additionally, Front Office Manager Assistant - Casino typically reports to the front office manager. To be a Front Office Manager Assistant - Casino typically requires 2 to 4 years of related experience. Gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. (Copyright 2024 Salary.com)
Job Summary: The Assistant Front Office Manager coordinates the evening functions of the hotel front desk, night audit, bell person. This position works closely with the housekeeping and maintenance departments to deliver exceptional accommodations and customer service to the guests. Additionally, the Assistant Front Office Manager trains and manages staff, supervises administrative and clerical duties for the evening staff, and acts as the Manager on Duty to address customer complaints and queries.
Job Responsibilities:
Attend weekly management meetings
Assist evening front desk with their duties to ensure operations are smooth for guests
Troubleshoot system errors
Answer phones and respond to emails
View and organize reservations
Follow-up on guest complaints or issues
Complete payroll by the designated due date in the absence of the Front Office Manager
Work with the Front Office Manager to create weekly schedules when needed
Ordering, Invoicing, and inventory of the needed supplies in coordination with the Front Office Manager
Responsible for covering hourly shifts
Training of staff and managing of shift schedules
Tending to guests’ complaints and procedures
Administrative duties such as filing and updating records, among others, as needed
Maintaining front desk office supplies and equipment
Ensuring the front desk and reception area is kept clean and organized
Anticipate and handle any guest requests and satisfy their needs within acceptable guidelines
Assist in the development and monitoring of the budget to provide top quality customer service
Compile occupancy reports and financial information for the general manager
All other duties as assigned
Education and Experience:
Bachelor’s degree in hospitality or similar
A minimum of 2 years’ experience as a front desk agent
Leadership experience preferred
Background in front office operations and housekeeping
Knowledge, Skills, & Abilities:
Proficient in word and excel
Detail oriented and thorough
Ability to remain discreet and respect the privacy of guests
Ability to perform consistent work to the highest of standards
Ability to interact with guests in a pleasant friendly way
Ability to lead and train efficiently and effectively
Ability to provide exceptional customer service
Ability to solve issues independently
Critical thinking skills
Basic knowledge of bookkeeping
Excellent time-management skills
Proven ability to respond effectively to sensitive inquiries or complaints
Ability to calculate figures and amounts, such as discounts, interest, commissions, proportions, percentages, etc.
Interpersonal skills, high level of communication skills, ability to make decisions and lead others
Understanding of how Housekeeping and Front Office work together
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0 Front Office Manager Assistant - Casino jobs found in Pensacola, FL area