Front Office Manager Assistant - Casino assists with the supervision of the front desk including personnel and operations. Ensures friendly, prompt and quality customer service. Being a Front Office Manager Assistant - Casino coordinates daily service and administrative activities. May require a bachelor's degree. Additionally, Front Office Manager Assistant - Casino typically reports to the front office manager. To be a Front Office Manager Assistant - Casino typically requires 2 to 4 years of related experience. Gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. (Copyright 2024 Salary.com)
POSITION SUMMARY
The incumbent in this position is responsible for supervising, monitoring, and controlling an assigned pit section consisting of one or more games to assure the delivery of customer service according corporate and property-specific standards, while maintaining the integrity of the games. Included in the responsibilities are the guest service component and guest satisfaction of the departments that are under their supervision. This position is also responsible for intermittent slot support such as jackpot verification.
GENERAL ACCOUNTABILITIES
(The following statements are intended as general illustrations of the work in this class and are not all inclusive for specific positions.)
WORKING CONDITIONS/ESSENTIAL FUNCTIONS
Must have ability to:
JOB QUALIFICATIONS:
Sound technical understanding of games manuals, policies, procedures, and a demonstrated knowledge of policies and procedures of games supervised as well as knowledge of and ability to identify various cheating techniques. Completion of a wide variety of specific games training programs with resulting proficiency in several pit games. These skills and abilities are typically acquired through a minimum of two years multi-game dealing experience. Must be able to maintain confidential information.
REGULATORY AND COMPLIANCE RESPONSIBILITIES
In addition to the other duties described herein, every employee has the following responsibilities related to compliance with laws and regulations:
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