Front Office Manager Assistant - Casino jobs in Syracuse, NY

Do you want to work for one of the best Hotel Managment Companies in the NY area?

Do you want to be recognized for your hard work and dedication to your job?

If you answered yes to those questions and you have a great Customer service personality and attitude, then we want to meet with you!

Job Description

The Holiday Inn Express & Suites is current seeking a Front Office Manager for our 87 room property located in Warners, NY.

What’s the job?

As the Front Office Manager, you’ll assist to keep our hotel running smoothly, make sure everything is working well and all our guests are safe and comfortable. You’ll maximize financial returns, driving development of people, creating and maintaining a memorable guest experience, executing brand standards, and building awareness of the hotel in the local community. You will act as the General Manager in his/her absence.

Your day-to-day

People

Manage everyday activities, plan and assign work ensuring you always have the right staffing numbers.

Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues - recognize good performance.

Train team members to make sure they deliver with compliance and to the standards we expect and have the tools they need to work efficiently.

Drive a great working environment for teams to thrive – connect departments to create sense of one team.

Oversee the day-to-day operations and assignments of the hotel staff; assist the General Manager in the development and communication of departmental strategies and goals. Communicate and enforce policies and procedures.

Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.

Financial

Assist the General Manager in the development, implementation and monitoring of financial and operational plans for the hotel. Provide regular direction and manage hotel operations for all departments.

Monitor and report variances against budget and control labor costs and other expenses

Make recommendations for capital improvements to enhance the assets of the hotel and/or company and brand loyalty.

Responsible Business

Ensure a safe and secure environment for guests, team members and hotel assets in compliance with the hotel’s or owner’s policies and procedures and regulatory requirements. Maintain relations with outside contacts.

Perform other duties as assigned. May also serve as manager on duty.

Guest Experience

Establish and implement appropriate service recovery guidelines in order to ensure complete guest satisfaction. Respond to guest complaints or concerns in a prompt and professional manner.

Review guest feedback and implement strategies for continuous improvement.

Communicate to appropriate departments all pertinent information requirements and special needs for arriving VIP’s, large groups and other key guests.

Lead marketing efforts to up sell guests on hotel services, offerings, and amenities.

What we need from you

2 years’ hotel experience, or an equivalent combination of education and experience. Previous experience in a hotel of similar size and complexity preferred.

Job Type: Full-time

Pay: $22.00 - $24.00 per hour

Benefits:

• Flexible schedule
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Night shift
• Weekends as needed

Work setting:

• In-person

Ability to Relocate:

• Warners, NY 13164: Relocate before starting work (Required)

Work Location: In person