Front Office Manager - Casino jobs in Ann Arbor, MI

Front Office Manager - Casino manages the front office personnel. Ensures quality customer service, oversees the daily operation of services for the casino and the execution of contracts, deposits, and billing. Being a Front Office Manager - Casino may require a bachelor's degree in area of specialty. Typically reports to a director. The Front Office Manager - Casino supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Front Office Manager - Casino typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

D
Front Office Manager
  • Driftwood Hospitality Management
  • Novi, MI FULL_TIME
  • Driftwood Hospitality Management’s company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services — all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel.

    JOB SUMMARY
    $500 SIGN ON BONUS - Free meals, parking and world-wide travel benefits

    The Front Office Manager is fully responsible for all aspects of the Front Desk, coordinates the Front Office activities of the Hotel and resolves problems arising from guest complaints, reservation and room assignment activities, and unusual requests and inquiries by performing the following duties personally or through subordinate supervisors.
    ESSENTIAL JOB FUNCTIONS
    This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.
    • Works with the hotel General Manager to achieve and exceed guest satisfaction scores in all areas of the hotel.
    • Responsible for satisfaction scores for the front desk operations. Addresses any deficiencies in the area immediately.
    • Works with the corporate training department to develop action plans as necessary to achieve expected guest satisfaction scores.
    • Effectively trains guest service agents on proper front desk procedures.
    • Recruits, interviews, and selects, in conjunction with the General Manager, the most qualified candidates for front desk positions.
    • May prepare weekly schedules for front office staff.
    • Address performance deficiencies of front office staff through coaching and disciplinary actions.
    • Complete performance evaluations for front office staff timely.
    • May be responsible for posting weekly guest satisfaction scores for hotel associates to see and review.
    • Oversee and manage the Front Office to ensure efficient operations and impeccable guest care, helping to achieve profit goals. Attend to guest and group special needs and solve tricky problems with confident graciousness.
    • Keep a pulse on daily revenue and expenses to minimize loss, manage expense and maximize profit.
    • Skillfully manage the Front Office staff by creating an environment where motivated people want to join, learn, do their best, and advance. Lead a diverse team by modeling the way, by empowering, and coaching throughout the employment lifecycle.
    • Ensures guest service agents are in compliance with clean, neat uniforms and name badges.
    • Required reports are timely and of a quality that can be shared with corporate.
    • Rates are accurate and monitored daily.
    • Is proficient at managing inventory in the property management system.
    • Frequently meets with and reviews work generated by the night auditor.
    • Maintains regular attendance and is consistently on time.
    • Maintains high standards of personal appearance and grooming, which include compliance with the dress code.
    • Performs any other duties as requested by supervisor.
    • Act as Manager on Duty when duty calls.
    KNOWLEDGE, SKILLS & ABILITIES
    The Hotel may consider equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below, when applicable
    • A four-year college degree or equivalent education or experience is required, with two to three years in a related hotel company position.
    • Discipline-specific hospitality industry and general hotel department knowledge and supervisory experience is expected.
    • Excellent verbal and written English communication skills are required.
    • Must be able to handle cash or credit transactions and have Microsoft Office and Excel proficiency.
    • General office equipment and cash register operation knowledge is expected.
    PHYSICAL DEMANDS
    • Ability to stand and move throughout hotel function areas and continuously performs essential job functions.
    • Lifting up to 25 pounds
    • Occasional twisting, bending, stooping, reaching, standing, walking.
    • Frequent talking, hearing, seeing and smiling.
    Benefits
    • 401(k)
    • Dental insurance
    • Disability insurance
    • Employee assistance program
    • Flexible spending account
    • Health insurance
    • Life insurance
    • Paid time off
    • Vision insurance
    • Room Discounts
    • Employee Food and Beverage Discounts
    EEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.
  • Just Posted

S
Front Office Manager
  • Sheraton Detroit Novi Hotel
  • Novi, MI FULL_TIME
  • Job Summary$500 Sign On BonusFree meals, parking and world-wide travel benefitsTheFront Office Manageris fully responsible for all aspects of the Front Desk, coordinates the Front Office activities of...
  • 1 Day Ago

S
Front Office Manager
  • Sheraton Detroit Novi
  • Novi, MI FULL_TIME
  • Driftwood Hospitality Management’s company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives...
  • 1 Day Ago

U
Front Office Receptionist/Manager
  • US Rehabilitation & Health Services Inc
  • Northville, MI FULL_TIME
  • We are a fast-paced Physical Therapy & Wellness clinic looking for an upbeat, friendly, dedicated, office professional seeking long-term placement in the Front Office environment. The Front Office Rec...
  • 10 Days Ago

S
Front Office Manager
  • SugaringNYC, Northville
  • Northville, MI PART_TIME,FULL_TIME
  • Sugaring Northville is Hiring! Our TEAM has the best vibes, and our clients are as sweet as our product! Come join our growing team. Please send us your resume and contact information. We can't wait t...
  • 12 Days Ago

G
Asst. Front Office Manager
  • Graham Hotel Systems
  • Ann Arbor, MI FULL_TIME
  • DescriptionThe Kensington Hotel has an opening for an Assistant Front Office Manager. This position will help lead the Front Desk and drive customer service for the hotel. The successful candidate mus...
  • 1 Month Ago

Filters

Clear All

Filter Jobs By Location
  • Filter Jobs by companies
  • More

0 Front Office Manager - Casino jobs found in Ann Arbor, MI area

A
Front Desk Supervisor
  • Ann Arbor Regent Hotel & Suites
  • Ann Arbor, MI
  • Job Description Job Description We are looking for a FRONT DESK SUPERVISOR to join our Team! ESSENTIAL FUNCTIONS: Must b...
  • 3/28/2024 12:00:00 AM

G
Patient Coordinator
  • Great Expressions Dental Centers
  • Ann Arbor, MI
  • As a Patient Coordinator, you will be the first point of contact for patients visiting or calling the dental office. You...
  • 3/27/2024 12:00:00 AM

A
Dental Operations Team Member
  • Ann Arbor Smiles
  • Ann Arbor, MI
  • Job Description Job Description Company Overview: At Ann Arbor Smiles Dental Group, our mission is to improve the lives ...
  • 3/27/2024 12:00:00 AM

A
Dental Operations Team Member
  • Ann Arbor Smiles
  • Ann Arbor, MI
  • Job Description Job Description Company Overview: At Ann Arbor Smiles Dental Group, our mission is to improve the lives ...
  • 3/27/2024 12:00:00 AM

D
Patient Care Coordinator-Front Desk 1
  • Dexter Oral Surgery & Implant Center
  • Dexter, MI
  • Job Description Job Description Patient Care Coordinator-Front Desk 1 The employees of Dexter Oral Surgery & Implant Cen...
  • 3/27/2024 12:00:00 AM

N
Part Time Budtender/ Retail Personal Service Provider
  • Nature's Medicine (Tedra)
  • Wayne, MI
  • We believe in building a diverse team and strive to make our company a welcoming space where everyone can impact Natures...
  • 3/27/2024 12:00:00 AM

K
Courtesy Clerk/Grocery Bagger
  • Kroger
  • South Lyon, MI
  • Job Description Create an outstanding customer experience through exceptional service. Establish and maintain a safe and...
  • 3/25/2024 12:00:00 AM

G
Patient Coordinator
  • Great Expressions Dental Centers
  • Canton, MI
  • As a Patient Coordinator, you will be the first point of contact for patients visiting or calling the dental office. You...
  • 3/25/2024 12:00:00 AM

Ann Arbor is a city in the U.S. state of Michigan and the county seat of Washtenaw County. The 2010 census recorded its population to be 113,934, making it the sixth largest city in Michigan. Ann Arbor is home to the University of Michigan. The university significantly shapes Ann Arbor's economy as it employs about 30,000 workers, including about 12,000 in the medical center. The city's economy is also centered on high technology, with several companies drawn to the area by the university's research and development infrastructure. Ann Arbor was founded in 1824, named for wives of the village'...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Front Office Manager - Casino jobs
$61,031 to $89,605
Ann Arbor, Michigan area prices
were up 1.3% from a year ago