Front Office Manager - Casino jobs in Atlantic City, NJ

• Knows and abides by Bally’s policies, procedures, internal controls, and courtesy guidelines.
• Performs all duties in accordance with state gaming regulations and laws.
• Maintains & continually updates knowledge of regulations set forth by the New Jersey Casino Control Commission and the New Jersey State Tax Commission regarding table game operations.
• Ensures the overall responsibility for a smooth and effective running of the assigned Table Games and Poker Area or pit(s).
• Acts as Casino Shift or Assistant Shift Manager on Duty as needed.
• Acts as a Table Games Supervisor as needed.
• Ensures all scheduled tables are manned and ready at the beginning of the shift.
• Safeguards the company's assets assigned.
• Reports all suspicious activities.
• Assists in coaching, evaluating, counseling, and rewarding Employees while maintaining efficient personnel records.
• Manages subordinate supervisors who directly supervise Table Games and Poker personnel.
• Ensures that Employees are kept well informed of all pertinent information including property/departmental goals and objectives.
• Promotes safety awareness to minimize work related injuries.
• Enrolls new guests in the players club.
• Maintains complete knowledge of complementary procedures as well as the ability to evaluate guests worth, ensuring that qualified quests are taken care of through the complementary process.
• Displays fair treatment with respect to disciplinary action producing documentation, as necessary.
• Has complete knowledge of Credit Procedures for issuance and proper record keeping.
• Resolves guest & employee issues/disputes.
• Adheres to department and property policies and procedures.
• Maintains knowledge of property information.
• Makes suggestions for improvements in overall operations with emphasis on increasing guest satisfaction, revenues, as well as reducing costs.
• Mentor’s managers, supervisors, and front-line staff assisting in their professional development and growth.
• Produces performance appraisals for direct reporting Employees.

Other duties as assigned.

Experience

• • Must be able to deliver superior guest service in all situations. • Must project a professional and positive image Excellent organizational and time management skills, with the ability to set priorities for self and others. • Good judgment and common sense. • Ability to deal with people in a manner which shows sensitivity, tact, and professionalism. • Ability to work a flexible schedule. • Must be able to communicate clearly, concisely, and effectively with all Bally’s employees and guests.

Licenses & Certifications

• NJ Key License