Front Office Manager - Casino jobs in Augusta, GA

Overview:
We are seeking a highly organized and customer-focused individual to join our team as a Front Office Manager. As the Front Office Manager, you will be responsible for ensuring smooth operations at the front desk of our hotel. This is a key role in providing exceptional guest experiences and maintaining high standards of hospitality.

Responsibilities:
- Oversee all front desk operations, including check-in, check-out, and guest inquiries
- Train and supervise front desk staff to ensure excellent customer service
- Manage room reservations and ensure accurate billing
- Coordinate with housekeeping and maintenance departments to address guest needs
- Handle guest complaints and resolve issues in a timely and professional manner
- Conduct night audits to reconcile daily transactions and prepare reports for management
- Maintain knowledge of hotel services, amenities, and local attractions to assist guests
- Implement and enforce hotel policies and procedures to ensure a safe and pleasant environment for guests
- Monitor inventory of supplies and equipment, placing orders as needed
- Collaborate with other departments to ensure seamless operations throughout the hotel

Qualifications:
- Previous experience in hospitality or hotel management is preferred
- Strong customer service skills with a friendly and professional demeanor
- Excellent communication skills, both verbal and written
- Proficiency in using phone systems and handling phone etiquette
- Ability to multitask and prioritize tasks in a fast-paced environment
- Detail-oriented with strong organizational skills
- Fluent in multiple languages is a plus (Bilingual)
- Knowledge of night audit procedures is an asset

We offer competitive compensation based on experience.

If you are passionate about providing exceptional guest experiences and have the qualifications required for this role, we would love to hear from you. Apply now to join our team as a Front Office Manager!

Job Type: Full-time

Pay: $13.00 - $17.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Paid time off
• Referral program

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Morning shift
• Night shift

Work setting:

• In-person

Ability to Relocate:

• Augusta, GA 30909: Relocate before starting work (Required)

Work Location: In person