Front Office Manager - Casino manages the front office personnel. Ensures quality customer service, oversees the daily operation of services for the casino and the execution of contracts, deposits, and billing. Being a Front Office Manager - Casino may require a bachelor's degree in area of specialty. Typically reports to a director. The Front Office Manager - Casino supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Front Office Manager - Casino typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Job Title: Front Office Manager
Location: Holiday Inn Express Williston ND
Company Overview:
Holiday Inn Express is a well-established hotel brand known for its commitment to providing exceptional guest experiences. Our team at the Holiday Inn Express in Williston, ND is dedicated to upholding the highest standards of hospitality and ensuring that every guest feels welcomed and valued.
Job Description:
We are currently seeking a dynamic and experienced Front Office Manager to join our team at Holiday Inn Express Williston ND. As the Front Office Manager, you will play a key role in ensuring the smooth and efficient operation of the front desk and guest services. You will be responsible for overseeing the day-to-day operations of the front office, including check-in and check-out procedures, guest inquiries, and ensuring guest satisfaction.
Key Responsibilities:
- Manage and supervise the front desk staff to ensure excellent customer service and guest satisfaction.
- Oversee the check-in and check-out process, including resolving any guest issues or concerns.
- Ensure compliance with IHG standards for member enrollment and recognition, including providing personalized service to IHG Rewards Club members.
- Train and develop front desk staff to maintain high standards of professionalism and hospitality.
- Monitor and maintain the cleanliness and organization of the front desk area and lobby.
- Handle guest inquiries, complaints, and requests in a timely and professional manner.
- Work closely with other departments to ensure seamless coordination and communication.
- Focus on improving the social reputation of the hotel by encouraging guests to leave positive reviews and feedback.
Qualifications:
- Previous experience in hotel management or front office operations.
- Strong leadership and communication skills.
- Excellent customer service skills and the ability to resolve guest issues effectively.
- Familiarity with IHG standards and procedures preferred.
- Ability to work in a fast-paced environment and multitask effectively.
- Proficiency in Microsoft Office and hotel management software.
If you are a motivated and enthusiastic individual with a passion for hospitality and guest service, we encourage you to apply for the Front Office Manager position at Holiday Inn Express Williston ND. Join our team and be part of our commitment to providing exceptional experiences for our guests.
Job Type: Full-time
Pay: $18.73 - $22.56 per hour
Expected hours: 40 per week
Benefits:
Schedule:
Work setting:
Ability to Relocate:
Work Location: In person
Clear All
0 Front Office Manager - Casino jobs found in Bismarck, ND area