About Us:
At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.
Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.
Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.
Check out this video for more information on our great company!
Overview:
The Front Office Manager is responsible for overseeing all aspects of the Front Office operation. Including, but not limited to, ensuring customer satisfaction (internal and external), financial performance, and employee relations.
Qualifications:
QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE
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High school graduate or equivalent.
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Four-year college degree, preferably in the hospitality industry or 5 years job related experience.
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Two years of management experience in Front Office or Reservations preferred.
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General computer proficiency.
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Pleasant phone demeanor.
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Advanced knowledge of Front Office computer systems, including the ability to solve system related problems.
ESSENTIAL FUNCTIONS:
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Supervise the training of all Front Office employees and motivate them to perform their jobs effectively.
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Develops operating / training manuals and keeps them up to date for the Front Desk
- Responsible for ensuring that the Front Office is in compliance with all systems, control policies and procedures.
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Responsible for developing reservations procedures and supervision of reservations activities, coordinating with Revenue and Sales team regarding inventory, rates and yield.
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Performs Human Resource functions for staff, including hiring, training, scheduling, and evaluating performance
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Development and monitoring of the Front Office budget.
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Assume Manager on Duty shifts when necessary.
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Develop and maintain open lines of communication within the department and with other departments within the property.
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Resolve guest problems expediently and in a professional manner.
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Ensure exceptional guest service is delivered at the front desk.
Compensation Range: The compensation for this position is $47,840.00/Yr. - $49,920.00/Yr. based on qualifications and experience.