Front Office Manager - Casino manages the front office personnel. Ensures quality customer service, oversees the daily operation of services for the casino and the execution of contracts, deposits, and billing. Being a Front Office Manager - Casino may require a bachelor's degree in area of specialty. Typically reports to a director. The Front Office Manager - Casino supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Front Office Manager - Casino typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Job Description: Assistant Front Office Manager
Location: The Hotel Chalet
Trestle Studio proudly launched The Hotel Chalet in October 2023, a new boutique lifestyle hotel located in the heart of Downtown Chattanooga at The Chattanooga Choo Choo, and is building a team of motivated leaders who are enthusiastic about creating a unique space where culture, elevated service standards, and authentic hospitality are paramount.
The property, formerly operated as The Choo Choo Hotel, features 127 guest rooms, including 25 within restored vintage train carriages, an original bar and restaurant concept with parlor, patio, and courtyard service, a 3,000SF ballroom, a fitness center, and an alpine pool. With an emphasis on the rich history of the hotel and surrounding area, and the boundless opportunity for adventure in the foothills of the Appalachian Mountains, The Hotel Chalet welcomes travelers who seek adventure, timeless style, and intrinsic comfort.
The Assistant Front Office Manager (AFOM) is responsible for managing the Front Desk, Guest Services, and Bell Team. The person in this position must have direct contact with guests to ensure they receive exceptional and professional levels of service. The AFOM is expected to manage guest concerns and have a great guest experience approach, one that is both efficient and effective. As the AFOM, the employee is expected to combine a pleasant personality with a dynamic professional attitude to supervise, develop and lead the team. This position reports to the Director of Rooms.
JOB DESCRIPTION
Principle duties and responsibilities include:
Working Knowledge, Qualifications and Skills:
A candidate for this position must possess the following applicable knowledge, skills and abilities and be able to demonstrate and provide applicable examples to support their competencies therein.
Physical Requirements:
BENEFITS
The Hotel Chalet recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families.
We offer a variety of benefits to our employees including:
The Hotel Chalet thrives in being a diverse work environment. Consideration for employment will be based upon personal capabilities and qualifications without discrimination based on race, color, religion, sex, gender identity, age, national origin, disability, sexual orientation, or any other protected characteristic as established by law.
Available shifts and compensation: We have available shifts all days of the week. Compensation depends on your experience.
About The Hotel Chalet: The Hotel Chalet is looking for an individual to join our team. Our ideal candidate is self-driven, motivated and trustworthy. Learn more about us at https://thehotelchalet.com/.
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