Front Office Manager - Casino jobs in Columbus, GA

```Duties```
- Oversee the daily operations of the front office department
- Ensure smooth check-in and check-out processes for guests
- Manage guest services and handle any guest inquiries or complaints
- Coordinate with other departments to ensure guest satisfaction
- Train and supervise front desk staff
- Maintain accurate records of room availability and guest accounts
- Handle cash transactions and maintain a balanced cash drawer
- Assist with night audit duties as needed

```Requirements```
- Previous experience in hospitality management or a similar role
- Knowledge of hotel operations and guest services
- Proficiency in phone systems and other office equipment
- Bilingual skills (preferred but not required)
- Excellent phone etiquette and communication skills
- Ability to handle difficult situations with professionalism and empathy
- Strong customer service and guest relations skills
- Familiarity with front desk procedures, including night audit processes

Note: This job description is intended to provide a general overview of the position and does not encompass all tasks or responsibilities that may be required.

Job Type: Full-time

Pay: $13.00 - $16.00 per hour

Expected hours: No less than 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Night shift
• On call
• Weekends as needed

Work setting:

• In-person

Experience:

• Hotel Front Desk: 2 years (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)
• Overnight Shift (Preferred)

Work Location: In person