Front Office Manager - Casino jobs in Long Beach, CA

Quality Inn & Suites Hermosa Beach is actively searching for a Front Office Manager to join the team. The Front Office Manager will be responsible for the smooth and efficient day-to-day front desk operations of the hotel.

Essential Functions and Responsibilities of the job include but are not limited to:

• Maintain a friendly, cheerful and courteous demeanor at all times, while providing personalized service to hotel guests.
• Communicate effectively with guests and fellow team members.
• Proficient at all Guest Service systems and processes.
• Supervise, train, coach and retrain Guest Service Team on systems, processes,
  procedures and guest interaction.
• Oversee and ensure accountability in all aspects of Guest Service Team’s performance.
• Responsible for all front office activity during scheduled shifts.
• Monitor and adjust room availability status. Monitor and complete filing of registration
  cards, reservations, correspondence and no-shows and signatures on file.
• Complete the following individual duties:
  . Daily Cash Report (DCR), billing disputes, Accounts receivable, banking, etc.
•  Check travel agent commissions, franchise frequent stay program activity and central
  reservations.
• Check Maid’s List and ensure room availability status is accurate.
• Submit daily report to General Manager (written or verbal).
• Maintain good guest relations by keeping abreast of all in-house and area functions in
  order to answer questions and concerns with timely and knowledgeable responses in
  person and on the phone.
• Contribute to and maintain established information and communication sources such as
  department and front desk log books in order to enhance department communications and
  operations.
• Provide assistance to other team members and departments to contribute to the best
  overall performance of the department and hotel.
• Perform other duties as assigned, requested or deemed necessary by management.

Pay Range: $63,644-$67,644

Health Benefits, Travel Perks & More
Medical, Dental and Vision Insurance, 401k, Vacation and Sick Leave are offered with this position along with a Team Member Travel Program, encouraging each team member to visit sister properties and enjoy exclusive team member rates for rest and relaxation.