Front Office Manager - Casino jobs in Quincy, MA

Front Office Manager - Casino manages the front office personnel. Ensures quality customer service, oversees the daily operation of services for the casino and the execution of contracts, deposits, and billing. Being a Front Office Manager - Casino may require a bachelor's degree in area of specialty. Typically reports to a director. The Front Office Manager - Casino supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Front Office Manager - Casino typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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Front Office Manager
  • Colwen Management Inc
  • Chelsea, MA FULL_TIME
  • Residence Inn/Fairfield Inn Chelsea, a Colwen Hotels property, is seeking an engaging, friendly and detail oriented Front Office Manager to join our team. In this role you will be directly responsible for the front desk and night audit teams, with a focus on guest and associate satisfaction. To be successful in this position you should have passion for delivering a superior service experience, and developing our associates.

    Colwen Hotels is a hospitality group built on hard work, character and authenticity. We cultivate ideas and empower individuals to bring forward- thinking concepts to life to enrich guest experiences. Staying ahead of the curve is what has made us who we are today and we strive to keep our ideas fresh. We currently have 40 hotels in our portfolio operating across 10 states. With our continued growth and project pipeline, we are able to provide our associates with exciting career advancement growth and opportunities.

    General Responsibilities:

    • Recruit, interview and hire associates for front office positions.
    • Meet regularly with Human resources to review staffing, morale and any disciplinary situations/investigations
    • Train and support all associates and ensure performance in accordance with established hotel brand/Colwen standards
    • Ongoing review of staff to ensure adherence to established policies and procedures
    • Conduct monthly reward and recognition meeting /celebrate hotel and associate achievements
    • Establish and maintain open collaborative relationships with direct reports, team members
    • Compliance with Federal & State Labor laws
    • Respond to inquiries concerning hotel policies and service
    • Receive and process advance registration payments
    • Send letter of confirmation/return checks when registration denied
    • Greet VIP’s when applicable
    • Arrange for special services as requested
    • Enforce all cash handling, check cashing and credit policies
    • Verify banks and deposits at end of shift
    • Analyze rate variance, monitor credit report and maintain close watch on daily house count
    • Review daily front office work and reports generated by Night Audit
    • Tour public rooms, investigate disturbances and quiet agitators
    • Active participation in budgeting and forecasting to maximize hotel revenue and profits
    • Perform technical and administrative duties, including, but not limited to; Profit and Loss Statements, Analysis, Yield Management, Capital Planning and Payroll
    • Ongoing financial reports review to analyze budget, revenue and profitability targets and take action as needed
    • Participate in revenue management calls, sales calls and owner meetings
    • Identify areas of concern and develop strategies to improve performance
    • Coach and support hotel team to effectively manage occupancy, rates, wages and controllable expenses
    • Identify service issues and trends. Facilitate creative solutions to overcome obstacles and insure continuous guest satisfaction results
    • Balance cost controls with exceptional customer service and associate satisfaction

    We’ve got you covered: Benefits & Perks:

    • Medical Insurance with Company-Funded HRA
    • Dental Insurance
    • Vision Insurance
    • Flexible Spending Accounts
    • Wide-Array of Supplemental Insurance Offerings
    • Paid Time Off Programs
    • Employee Assistance Program
    • 401K Plan – Traditional & Roth Options with Employer Match
    • Hotel Discount Travel Program for Associates & Family
    • Exclusive Associate Discounts – Travel, Entertainment, & Retail
    • Training and Development Programs
    • Career Advancement Opportunities

    Requirements:

    • Two year college degree or equivalent hospitality experience preferred
    • One least one year front desk supervisory experience
    • Excellent verbal and written communication skills
    • Reliable with ability to multi-task and work under pressure
    • Excellent interpersonal and customer service skills
    • Strong supervisory and leadership skills
    • Familiar with common computer software programs
    • Must be willing to work varied hours including nights, weekends and holidays

    Colwen Hotels is an equal opportunity employer. EEO M/F/D/V

  • 19 Days Ago

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Front Office Manager
  • Colwen Management Inc
  • Somerville, MA FULL_TIME
  • The Row at Assembly Row, a Colwen Hotels property, is seeking an engaging, friendly and detail oriented Front Office Manager to join our team. In this role you will be directly responsible for the fro...
  • 19 Days Ago

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Front Office Manager
  • Revere Hotel Boston Common
  • Boston, MA OTHER
  • About UsRevere Hotel Boston Common is shaped by the local culture and rebellious, independent spirit fueling Boston since its founding. We are an independent property part of the Curator Hotel & Resor...
  • 19 Days Ago

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Front Office Manager
  • Freepoint Hotel
  • Cambridge, MA FULL_TIME
  • Overview Opportunity: Front Office Manager Manage hotel front office operations in accordance with established guest service and sustainability standards. Your Growth Path Assistant General Manager – ...
  • 22 Days Ago

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Assistant Front Office Manager
  • The Fairmont Hotel
  • Boston, MA FULL_TIME
  • JOB DESCRIPTION Company DescriptionWhy work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you...
  • Just Posted

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Overnight Front Office Manager
  • Moxy Boston Downtown
  • Boston, MA FULL_TIME
  • Compensation TypeYearly Highgate Hotels Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant play...
  • Just Posted

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0 Front Office Manager - Casino jobs found in Quincy, MA area

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Front Office Manager
  • Hutchinson Consulting
  • Boston, MA
  • High-end members club in Boston is seeking a skilled Front Office Manager with luxury/ultra-luxury hospitality experienc...
  • 3/28/2024 12:00:00 AM

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Comp Food Attendant
  • Hersha Hospitality Management, LP
  • Chelsea, MA
  • Overview Opportunity: Comp Food Attendant Prepare and maintain complimentary food and beverage service and dining areas ...
  • 3/28/2024 12:00:00 AM

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Front Office Manager
  • The Newbury Boston
  • Boston, MA
  • Compensation Type: Yearly Highgate Hotels: Highgate is a leading real estate investment and hospitality management compa...
  • 3/27/2024 12:00:00 AM

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Front Desk - University Office
  • Propivotal
  • Boston, MA
  • Job Description Job Description Front Desk - University Office We are currently seeking a dedicated and detail-oriented ...
  • 3/26/2024 12:00:00 AM

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Assistant Front Office Manager
  • The Envoy Hotel
  • Boston, MA
  • Overview: Opportunity: Assistant Front Office Manager Assist in overseeing front office operations to include supervisin...
  • 3/25/2024 12:00:00 AM

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Administrative Assistant
  • Computer Systems Institute Inc
  • Charlestown, MA
  • Job Description Job Description Title: Administrative Assistant Department: Administration Reports to: Front Desk Manage...
  • 3/25/2024 12:00:00 AM

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Front Office Manager
  • Home2 Suites-Walpole, MA
  • Walpole, MA
  • Job Description Job Description To supervise the front desk, guest relations, and strive towards total guest satisfactio...
  • 3/24/2024 12:00:00 AM

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Housekeeping Supervisor
  • Freepoint Hotel
  • Cambridge, MA
  • Overview: Opportunity: Housekeeping Supervisor Supervise housekeeping staff ensuring brand/hotel guest service and susta...
  • 3/24/2024 12:00:00 AM

Quincy (/ˈkwɪnzi/ KWIN-zee) is the largest city in Norfolk County, Massachusetts, United States. It is part of Metropolitan Boston and one of Boston's immediate southern suburbs. Its population in 2014 was 93,397, making it the eighth-largest city in the state. Known as the "City of Presidents," Quincy is the birthplace of two U.S. presidents—John Adams and his son John Quincy Adams—as well as John Hancock, a President of the Continental Congress and the first signer of the Declaration of Independence. First settled in 1625, Quincy was briefly part of Dorchester and Boston before becoming the ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Front Office Manager - Casino jobs
$66,638 to $97,836
Quincy, Massachusetts area prices
were up 2.5% from a year ago