Front Office Manager - Casino manages the front office personnel. Ensures quality customer service, oversees the daily operation of services for the casino and the execution of contracts, deposits, and billing. Being a Front Office Manager - Casino may require a bachelor's degree in area of specialty. Typically reports to a director. The Front Office Manager - Casino supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Front Office Manager - Casino typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Associates in Hospitality Management or related degree, 2 years of front desk experience within a similar environment; prior supervisory level experience preferred. Equivalent combination of education and experience may be considered.
This position is responsible for directing and supervising the daily activities of the Front Desk staff. The Manager will operate as the authority in guest services dealing with all individual guest issues as they occur and resolving the issues to a satisfactory outcome for the guest.
Must have excellent customer service and communication skills both verbal and written. Must be a team player with a positive attitude. Must be highly organized and able to handle multiple tasks at one time. Must be able to complete tasks and projects in a timely manner by prioritizing obligations and time. Must possess the ability to work with various personalities while maintaining superior levels of Customer Satisfaction. Must respond to supervisory guidance and assignments and accept constructive criticisms in order to learn new, updated information. The needs for quickness and ease of adjustment to the work environment and flexibility to change are essential in this position.
Multi-line phone system, desktop computer, printer, copier, fax, basic office equipment.
May be required to lift up to 50 lbs. and be able to stand and/or walk for extended periods of time. May also be required to reach, bend, stretch, kneel, crawl, lift and carry on occasion.
Must be able to effectively handle stressful and compromising situations while remaining focused and professional. Must be able to deal with difficult people without losing perspective. Must be able to work productively under strict time restraints with variable deadlines.
Must practice all safety policies, procedures and standards as set by OSHA. Work takes place in an office environment as well as throughout the property complex.
Native American and Tribal Preference will apply. Must be able to pass a background investigation and a drug urinalysis as a condition of employment. Must be able to work flexible hours and to take on additional responsibilities when asked. Must adhere to company policies regarding strict confidentiality.
The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Management retains the right to add or to change the duties of the position at any time. Any qualifications to be considered as equivalents in lieu of stated minimums require prior approval of the Director of Human Resources.
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