Front Office Manager - Casino jobs in Salem, OR

Front Office Manager - Casino manages the front office personnel. Ensures quality customer service, oversees the daily operation of services for the casino and the execution of contracts, deposits, and billing. Being a Front Office Manager - Casino may require a bachelor's degree in area of specialty. Typically reports to a director. The Front Office Manager - Casino supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Front Office Manager - Casino typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

S
Hotel Front Desk Clerk/Night Auditor
  • Spirit Mountain Casino Careers
  • Grand Ronde, OR OTHER
  • Job Details

    Job Location:    Spirit Mountain Casino - Grand Ronde, OR
    Position Type:    Full Time
    Salary Range:    $18.29 - $22.10 Hourly
    Job Shift:    Graveyard

    Description

     

    POSITION DESCRIPTION

     

    TITLE:

    Front Desk Clerk/Night Auditor

    LAST UPDATED:

    December 20, 2023

    DIVISION

    Guest Services

    DEPARTMENT:

    Hotel

    REPORTS TO:

    Lead

    FLSA STATUS:

    Non-Exempt

    COMP LEVEL:

    5

     

     

    ________________________________________________________________

    Summary:  Performs Front Desk Clerk and RV Park duties; audits and balances daily charges for the Lodge.

    The intent of this position description is to provide a representative summary of the major duties and responsibilities performed by this position. Employee(s) may be required to perform position-related tasks other than those specifically listed in this description.

    Essential Job Functions:

    • Greets, registers, and assigns rooms, park models, and RV Spaces to guests; issues room keys and escort instructions to Bell staff.
    • Responds to guest questions, situations, and concerns, in a professional and positive manner.
    • Acts as a lead front desk agent with regard to guests in the absence of the lead.
    • Maintains records of room availability and guests’ accounts; posts charges such as room, food, liquor, or telephone to the ledger; computes bills, collects payment, and makes changes for guests.
    • Books and confirms reservations.
    • Schedules guest wake-up calls and reservations for the following day.
    • Reviews daily transactions such as room charge postings and payments.
    • Reviews and reconciles guest folios.
    • Transfer charges and deposits to master accounts.
    • Verify all charges are assigned to the appropriate departments.
    • Responsible for correcting any front desk clerk errors that are found and noting these in night audit notes for leadership.
    • Reconciles credit cards, batches, and transmits daily credit card transactions.
    • Reconciles Sonifi for TV, movies, and music activities against nightly ledger entries and audit reports.
    • Prepares nightly audit reports.

    Spirit Mountain Standards:

    • Delivers Spirit Mountain’s Spirit of Excellence by consistently modeling attitudes and behaviors in alignment with SMGI’s Pride Values, Brand Promise, and Business Vision.  
    • Learns comprehends and complies with all Company and departmental policies and procedures, MICS, gaming regulations, and Title 31 Regulation requirements.
    • Follows all Corporate and departmental safety policies and procedures. 

    Required Knowledge of:

      • Principles and practices of hotel reservations, room assignments, and charges.
      • Current trends in the hospitality industry.
      • Accounting and bookkeeping techniques.
      • Computer hardware and software applications.
      • Methods and techniques of guest service in a high-volume environment.
      • Utilizing a multi-line phone.

    Required Skill in:

    • Ability to work independently and make guest decisions in the absence of Leadership.
    • Reviewing and analyzing financial records and reports.
    • Calculating discounts, interest, commissions, and percentages.
    • Monitoring and providing guest service.
    • Operating computer hardware and software applications.
    • Communicating both orally and in writing.
    • Establishing and maintaining effective working relationships with others.
    • Maintaining transactions and guest paperwork.
    • Cash handling in a high-volume guest environment where consecutive transactions occur involving cash and/or debit/credit cards.

    Education, Experience, Licenses, Registrations, and Certifications:

    • Associate’s Degree in business, accounting, or a related field, one (1) year of computerized account data entry, one (1) year of cash handling experience, and one (1) year of hotel or guest service work experience, or equivalent combination of education, training, and experience.
    • Candidates being considered for this position will be required to complete a math assessment.
    • High-security gaming license issued by the Grand Ronde Gaming Commission. 
    • Must be at least 18 years of age.
    • Due to the nature of the interactions with other employees and the public we serve, employees may be required to provide documentation of or receive certain health vaccinations.

    Environmental Factors and Conditions/Physical Requirements:

    • Work is performed in an office and hotel environment.  
    • Work is subject to sitting, standing, walking, bending, reaching, kneeling, and lifting up to 10 pounds.
    • Work is subject to frequent use of hands to finger, handle, feel, and reach with hands and arms.

    Equipment and Tools Utilized:

    • Equipment utilized includes personal computer, standard office equipment, audio/video equipment, and two-way radio.

    The above statements are intended to describe the major duties and responsibilities performed by this position and the employee acknowledges receipt of the job description.

     

    ______________________________________________________         ___________________ 

    Authorized Signature                                                                             Date

     

    ______________________________________________________         ___________________

    Employee Signature                                                                              Date

     

     

     

     

     

    Qualifications


  • 2 Days Ago

O
Retail Assistant Manager
  • Office Depot
  • Corvallis, OR FULL_TIME
  • Overview At Office Depot, Inc., every leader is responsible for growing total sales and services within the location. The Sales Manager will partner with the General Manager to drive the overall servi...
  • 1 Month Ago

H
Front Office Assistant - Albany
  • HEALTH SERVICES LLC
  • Albany, OR FULL_TIME
  • Description: A Front Office Assistant main function is to help as many people as we can with their hearing health care through filling the schedule for your consultant. The Front Office Assistant is a...
  • 10 Days Ago

C
Front Office Coordinator
  • Corvallis Dental Group
  • Corvallis, OR PART_TIME
  • Part Time Dental Front Office Our high quality family practice is looking for an individual to join our outstanding long term dental team. We are looking for a positive, energetic and detail oriented ...
  • 10 Days Ago

N
Front Office Coordinator
  • NVISION Eye Centers
  • Salem, OR FULL_TIME
  • Overview NVISION® Eye Centers is the leading ophthalmology partner comprised of the nation’s leading providers of ophthalmic physician services. Based in Aliso Viejo, California, the Company operates ...
  • 12 Days Ago

S
Front Office Coordinator
  • Smiles Dental
  • Salem, OR FULL_TIME
  • Smiles Dental is looking to add a Front Desk Patient Greeter to operate our front desk on a daily basis and to perform a variety of administrative and clerical tasks. As a Patient Greeter, you will be...
  • 16 Days Ago

Filters

Clear All

Filter Jobs By Location
  • Filter Jobs by companies
  • More

0 Front Office Manager - Casino jobs found in Salem, OR area

C
Customer Service Representative | OR | McMinnville | 13 Jul 2021
  • CARSTAR Franchising, Inc.
  • Mcminnville, OR
  • Customer Service Representative **Customer Service Representative - J & W CARSTAR Collision Repair Center** **JOB SUMMAR...
  • 3/19/2024 12:00:00 AM

C
Member Services Representative
  • Capitol Dental Care
  • Salem, OR
  • Member Service Representatives wear countless hats. As the gatekeeper of the dental offices, their hospitable and engagi...
  • 3/18/2024 12:00:00 AM

C
Customer Service Representative | OR | McMinnville | 21 Oct 2021
  • CARSTAR Franchising, Inc.
  • Mcminnville, OR
  • Customer Service Representative **Customer Service Representative - J & W CARSTAR Collision Repair Center** **JOB SUMMAR...
  • 3/18/2024 12:00:00 AM

C
Customer Service Representative | OR | McMinnville | 31 Oct 2021
  • CARSTAR Franchising, Inc.
  • Mcminnville, OR
  • Customer Service Representative **Customer Service Representative - J & W CARSTAR Collision Repair Center** **JOB SUMMAR...
  • 3/18/2024 12:00:00 AM

C
Customer Service Representative | OR | McMinnville | 17 Nov 2021
  • CARSTAR Franchising, Inc.
  • Mcminnville, OR
  • Customer Service Representative **Customer Service Representative - J & W CARSTAR Collision Repair Center** **JOB SUMMAR...
  • 3/18/2024 12:00:00 AM

C
Customer Service Representative | OR | McMinnville | 19 Nov 2021
  • CARSTAR Franchising, Inc.
  • Mcminnville, OR
  • Customer Service Representative **Customer Service Representative - J & W CARSTAR Collision Repair Center** **JOB SUMMAR...
  • 3/18/2024 12:00:00 AM

C
Customer Service Representative | OR | McMinnville | 02 Aug 2021
  • CARSTAR Franchising, Inc.
  • Mcminnville, OR
  • Customer Service Representative **Customer Service Representative - J & W CARSTAR Collision Repair Center** **JOB SUMMAR...
  • 3/18/2024 12:00:00 AM

I
Customer Service Representative
  • Interdent Sa
  • Salem, OR
  • ** Customer Service Representative** **Job Category****:** Operations **Requisition Number****:** CUSTO004992 Showing 1 ...
  • 3/17/2024 12:00:00 AM

Salem /ˈseɪləm/ is the capital of the U.S. state of Oregon, and the county seat of Marion County. It is located in the center of the Willamette Valley alongside the Willamette River, which runs north through the city. The river forms the boundary between Marion and Polk counties, and the city neighborhood of West Salem is in Polk County. Salem was founded in 1842, became the capital of the Oregon Territory in 1851, and was incorporated in 1857. Salem had a population of 169,798 in 2017, making it the second-largest city in the state after Portland. Salem is a little under an hour's driving dis...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Front Office Manager - Casino jobs
$58,415 to $85,765
Salem, Oregon area prices
were up 3.9% from a year ago