Front Office Manager - Casino jobs in Syracuse, NY

Overview

The Front Office Manager is responsible for ensuring the operation of front office, guest services and shuttle transportation in an attentive, friendly, efficient and courteous manner. Provide all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy.

Responsibilities

• Manage and supervise the front desk staff to ensure smooth operations and provide excellent customer service.
• Create and implement front office policies and procedures to ensure efficient and effective operations.
• Manage guest reservations, check-ins, and check-outs to ensure timely and accurate processing.
• Respond promptly and appropriately to guest inquiries, complaints, and requests to resolve any issues and ensure guest satisfaction.
• Maintain accurate and up-to-date records, including guest information and financial transactions.
• Prepare daily reports and analyze data to identify trends and areas for improvement.
• Maintain inventory of office and guest supplies and equipment and order supplies as needed.
• Ensure the front desk area is clean, organized, and presentable at all times.
• Train, coach, and motivate front desk staff to provide excellent customer service.

Qualifications

• Bachelor's degree in business administration, hospitality management, or a related field preferred but not required.
• Minimum of three years of previous experience in a similar role
• Excellent communication and interpersonal skills, both written and verbal
• Strong leadership and problem-solving skills
• Capability to manage multiple assignments and deadlines with effective prioritization
• Strong working knowledge of computer systems, including Microsoft Office and hotel management software
• Positive attitude, excellent work ethic, and ability to adapt to change
• Strong attention to detail and ability to maintain confidentiality
• Capacity to work non-traditional schedules, such as weekends and holidays

Job Type: Full-time

Pay: $50,000.00 - $58,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• On call
• Weekends as needed

Work setting:

• In-person

Work Location: In person