Front Office Manager - Casino manages the front office personnel. Ensures quality customer service, oversees the daily operation of services for the casino and the execution of contracts, deposits, and billing. Being a Front Office Manager - Casino may require a bachelor's degree in area of specialty. Typically reports to a director. The Front Office Manager - Casino supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Front Office Manager - Casino typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Under the supervision of the Front Office Manager, the incumbent assists with daily front office activities and provides guidance to subordinate personnel to ensure courteous hotel/resort services. High school diploma or GED as well as a minimum of one (1) year of front desk experience. Must possess proven leadership ability necessary to provide guidance to subordinate personnel and develop short-term developmental goals. Must possess a high degree of interpersonal and customer relation skills necessary to ensure total guest satisfaction. Position requires ability to stand and walk 90% of the time. Extensive periods of keyboarding is required. Must have the ability to lift up to 50lbs.