Funding Manager jobs in Bangor, ME

Description

Premium Choice Broadband, a growing, locally owned ISP is looking for a Help Desk Professional to provide support to our client base. We have a multitude of projects in the works and are looking to increase our staff with the growing customer demands. The Internet is the new electricity and we are here for it! Although an IT professional is preferred, anyone with a strong background in customer service is encouraged to apply.

Premium Choice Broadband is hiring a full-time Customer Service Representative. The Customer Service Representative is responsible for learning about products and services offered by Premium Choice Broadband. Other responsibilities include, providing information to potential clients, opening customer accounts by recording account information, maintaining customer records, and updating account information. Customer Service Representative will also assist customers in resolving product or service issues, asking questions in detail about complaints, determining cause of problem, offering best solution to resolve problems, expediting correction or adjustment, and following up to ensure complaint has been resolved.

Premium Choice Broadband offers a competitive compensation and benefits package.

Requirements

Responsibilities:

• Respond to customer issues and successfully resolve tier 1 tickets
• Walk customers through the steps to achieve a goal on the phone
• Follow up on outstanding requests and ensure timely resolution
• Process new user on-boarding through account creation, hardware provisioning, and customer communication
• Other duties may be added and/or assigned as needed
• Walk customers through the steps to achieve a goal on the phone

Qualifications:

• Strong customer service skills/maintain high level of service at all times
• Willingness to learn
• Ability to work well with others
• Strong work ethic
• Ability to communicate, both verbal and written, to a wide audience
• Proven problem solving ability
• Able to work in a fast-paced environment
• Computer knowledge
• Phone skills
• Multi-tasking
• Microsoft Office Suite 
• Resolving Conflict
• Scheduling Module
• High School Diploma or equivalent