Government Affairs Manager jobs in Yakima, WA

Job Description

Special Order/Inside Sales /Customer Service

JOB SUMMARY:

Receives (by telephone, fax or email) requests for quotations, orders, and lead times from customers.

Makes quotations on special orders, enters purchase orders, enters customer order and relays pertinent order information to customers. Coordinates with other departments in handling purchase orders and provides service to customers.

ESSENTIAL FUNCTIONS:

• Receives telephone requests for price quotations, purchase orders, order changes, adjustments, and cancellations directly from customers
• Daily government bid requests, creating accurate paperwork, clear and concise purchase orders and supply chain management along with exemplary customer communication
• Achieves and maintains rapport with customers and works to give them the best possible service.
• Use of company information system to retrieve customer information, stock status information, the status of purchase orders, and to make changes on customer purchase orders. Ensures that correct information is used for retrieving and inputting information.
• Handles the needs of sales representatives and customers to support the sale.
• Makes price quotations immediately by phone on price book items. Prepares forms for price quotations on items not contained in price book.
• Contact manufactures to locate requested items in order to meet customer's delivery requirements. Relay this information to customer.
• Prepares paperwork (original purchase order, copies of invoice, and return goods memo) to be given to accounting department for credit or debit to be issued.
• Handles government orders as a backup or primary when necessary.

SUPERVISION RECEIVED:

• Supervised by Operations Manager
• Performs semi-routine duties where sound judgment is required when communicating with customers, sales representatives, and inter-company personnel. Work is performed under defined and uniform procedures.

RESPONSIBILITY:

• Responsible for maintaining good customer relations. Generally, deals with customers, representatives and suppliers concerning matters that require some tact and resourcefulness.

MINIMUM REQUIREMENTS:

• Two years in an entry-level sales job. Typing skills and some knowledge of Office programs.
• Previous background should include demonstrated ability to deal with customers. Background in quoting/bid work would be beneficial.
• Bachelors’ degree is a plus

Job Type: Full-time

Pay: $17.00 - $18.50 per hour

Benefits:

• 401(k) matching
• Employee discount
• Health insurance
• Paid time off

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person