Grants/Contracts Specialist - Higher Ed. assists with grant and proposal research and writing operations to develop effective grant submissions and obtain funding for the organization. Helps to research grant opportunities and proposal requirements. Being a Grants/Contracts Specialist - Higher Ed. supports grant writers in understanding the complex proposal requirements from governmental agencies and institutions. Maintains an overall grant calendar and uses project management tools to track all grant activity and timelines. Additionally, Grants/Contracts Specialist - Higher Ed. prepares financial accounting or reporting required for grants. Performs quality reviews, proofreading, and validation of proposals for completeness and compliance. Typically requires a bachelor's degree. Typically reports to a manager. The Grants/Contracts Specialist - Higher Ed. occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Grants/Contracts Specialist - Higher Ed. typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)
Customer Service Associate
Wyncote, PA
Job Overview
Responsible for delivering exceptional customer service while utilizing any of the following:
Administrative, Sales, Basic Financial, and Computer Literate and IT abilities
This role involves interacting with customers to address inquiries, resolve issues, and promote products or services.
Key Responsibilities
● Provide prompt and courteous customer support via various channels, including phone, email, and chat.
● Address customer inquiries, resolve issues, and ensure customer satisfaction.
● Collaborate with the sales team to share insights and feedback from customer interactions.
● Educate customers on relevant financial solutions and benefits.
● Navigate and utilize various computer systems, software, and tools to assist customers effectively.
● Clearly and concisely communicate information to customers.
● Analyze and resolve customer issues promptly and effectively.
Qualifications
● Bachelor's Degree ( or in process)
● Proven experience in customer service and sales roles.
● Understanding of basic financial products and services
● Proficient in computer skills, including familiarity with CRM systems and financial software.
● Excellent communication and interpersonal skills.
● Detail-oriented and organized.
● Adaptability to learn and navigate systems and changing environments
Job Type: Full-time
Shift:
Weekly day range:
Ability to Relocate:
Work Location: In person