Graphical User Interface (GUI) Programmer develops user interfaces for websites and web-based applications. Translates design mockups and wireframes into code for website and web-based application UI. Being a Graphical User Interface (GUI) Programmer designs prototypes; writes and tests code for new or existing applications. Identifies new technologies that can add additional visual display capabilities and enhance site usability. Additionally, Graphical User Interface (GUI) Programmer supports backend integration and maintains graphic standards and branding throughout the UI. Has knowledge of commonly used languages and frameworks, including HTML, CSS, JavaScript, jQuery, Ajax, and Bootstrap. Typically requires a bachelor's degree in area of specialty. Typically reports to a project leader or manager. The Graphical User Interface (GUI) Programmer work is closely managed. Works on projects/matters of limited complexity in a support role. To be a Graphical User Interface (GUI) Programmer typically requires 0-2 years of related experience. (Copyright 2024 Salary.com)
ZOLL Medical is a growing, innovation-driven company on the forefront of delivering medical devices to save lives, and software solutions to improve efficiency. With customers in more than 140 countries, we continue to expand our reach, as well as our product offerings. Hospitals, emergency medical services (EMS), and others trust us to provide high-quality products and exceptional customer service. ZOLL products are used every day across the globe to save the lives of people who suffer sudden cardiac arrest. From Real CPR Help® technology—an industry first—to the world’s only wearable defibrillator, our capabilities and features set us apart. But none of this would be possible without the motivation and dedication of ZOLL employees, and we’re invested in their success.
We offer competitive salaries and a comprehensive benefits package. Join our team. It’s a great time to be a part of ZOLL!
Job purpose
The Team Lead, End User Support role is responsible for providing direction, guidance, and instruction to the End User Support team staff to meet the technology support needs of our users. To accomplish this, you will be required to assign tasks to team members, monitor the completion of assigned tasks, communicate clear instructions to staff and users, enhance policies and procedures, and create and maintain reports and dashboards to give stakeholders regular updates on the team’s progress.
Duties and responsibilities
Provides metrics and status reports to the Manager, End User Services, regularly on progress of team.
Maintains business intelligence environment integrated into the ticketing system and becomes the go-to expert on report and dashboard creation for providing metrics and status reports to stakeholders
Prioritizes and delegates work within team to ensure highest level of customer service and satisfaction
Regularly meets with business owners to ensure all support expectations are being met
Creates & updates documentation, procedures, and processes used by the team
Ensure team members are trained on all processes and follow them accordingly
Assist the End User Services team with documenting, deploying, maintaining, analyzing, troubleshooting, and repairing computer systems and computer peripherals
Oversee the documentation, deployment, maintenance, and upgrades of all computer software systems.
Supports and maintains user account information including rights, security, and systems groups.
Resolves more technical incidents and requests for IT related issues
Ensures security and privacy of company data and equipment
Oversee the onboarding, offboarding and maintenance of all user accounts
Regularly engage with 3rd party teams (Managed Service Providers, B2B Sales, Mobile Support Vendors, etc.) to manage SLA’s and ensure satisfactory service is being provided to our user base
Navigate complex supply chain issues to ensure staff has IT equipment (laptops, peripherals, software licensing) in stock and available to complete their duties
Works on project teams as assigned to complete work correctly and on schedule
Provides superior customer service to IT requests and be the technical go-to for the End User Services staff
Maintains safe work environment by following standards and policies.
Performs other duties as assigned
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
High school diploma or general education degree (GED) required.
CompTIA, Microsoft, HDI, ITIL or other industry standard training or certifications preferred.
Technical degree preferred
4 – 6 years of experience in the field or in a related area.
Familiar with a variety of the field’s concepts, standards, practices, and procedures.
Working conditions
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
While performing the duties of this Job, the employee is occasionally exposed to risk of electrical shock. The noise level in the work environment is usually quiet.
Physical requirements
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; sit; reach with hands and arms and stoop, kneel, crouch, or crawl. The employee is occasionally required to use hands to fingers, handle, or feel and climb or balance or lift overhead. The employee must frequently lift and/or move up to 25 pounds and occasionally up to 50 pounds. Employee is frequently required to enter data into a computer by means of traditional keyboard.
Supervisory responsibility
This job is responsible for delegating work to End User Services staff as well as providing technical and professional guidance.
AAP/EEO Statement
ZOLL is committed to fostering an inclusive workplace, where unique identities, backgrounds, cultures, perspectives and experiences are respected and valued.
Equal Opportunity Employer – Disability and Veteran
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