Grocery Store Manager plans and directs the day-to-day operations of a grocery store. Develops strategies to improve customer service, drive store sales, and increase profitability. Being a Grocery Store Manager ensures customer needs are met, complaints are resolved, and service is quick and efficient. Ensures all products and displays are merchandised effectively to maximize sales and profitability. Additionally, Grocery Store Manager forecasts staffing needs and develops a recruiting strategy to provide optimal staffing in all areas. May require a bachelor's degree or equivalent. Typically reports to a director. The Grocery Store Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Grocery Store Manager typically requires 5 years experience in the related area as an individual contributor. 1-3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
JOB DESCRIPTION
Job Title: Customer Service Representative /Manager
Location: 501 S College St Charlotte NC
SUMMARY: To ensure a customer intimate experience with each customer by providing efficient and effective service to meet and exceed expectation of The UPS Store.
ESSENTIAL DUTIES AND RESPONSIBILITIES TO INCLUDE THE FOLLOWING:
(Other duties may be assigned)
- Smile. Greet customers and determine how to exceed their expectations.
- Meet with clients and accommodate design needs to their request or ideas.
- Ability to brainstorm and create design ideas for customers.
- Demonstrate attention to detail and time management skills
- Operate copiers, fax machines, binding equipment and al other office machines, in a safe, efficient and productive manner. Help customers operate copiers and computers.
- Receive, sort and place mail in mailbox modules accurately
- Record all sales transactions on Point of Sale System (POS) and accurately process cash, check, money order and credit card transactions.
- Pack contents for shipping using established procedures and products.
- Operate iShip and all other software for shipping.
- Receive and process packages for courier shipping, including lifting and weighting packages on scale, accessing iShip software, generating labels and retrieving from customers vehicle when requested.
- Write documents for traces and shipping claims.
- Witness documents for customers where applicable.
- Become a notary and notarize customer documents when appropriate and according to the requirements as specified for the State of North Carolina
- Assist in merchandising the center, including: stocking shelves with product, ensuring a clean and orderly appearance of product; informing appropriate personnel of inventory levels for re- ordering supplies; being informed of product specifics (i.e., warranties, durability claims, pricing, etc.)
- Close out register to include: reconciliation of cash, checks, money orders, credit cards and all other transactions accurately and in accordance with Company policy and procedure.
- General housekeeping duties
QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience:
- 1-2 years of experience or two-year degree in graphic design or related field.
- Experience with Adobe Creative Suite and Microsoft Office.
Language Skills:
Ability to use tact and diplomacy to maintain harmonious relationships with customers and co-workers, in person and over the phone.
Other Skills and Abilities:
- Ability to lift 50lbs. Regularly
- Ability to stand for extended periods of time.
- Must be able to multi task and be a self-starter
- Manual hand dexterity required to operate cash register, clean paper jams from copiers and fills out customer paper work.
- Passionate, high energy and outgoing personality
- Ability to problem solve and think critically through challenging scenarios
Job Type: Full-time
Pay: $13.00 - $16.00 per hour
Shift:
Weekly day range:
Ability to Relocate:
Work Location: In person
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