Grocery Store Manager plans and directs the day-to-day operations of a grocery store. Develops strategies to improve customer service, drive store sales, and increase profitability. Being a Grocery Store Manager ensures customer needs are met, complaints are resolved, and service is quick and efficient. Ensures all products and displays are merchandised effectively to maximize sales and profitability. Additionally, Grocery Store Manager forecasts staffing needs and develops a recruiting strategy to provide optimal staffing in all areas. May require a bachelor's degree or equivalent. Typically reports to a director. The Grocery Store Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Grocery Store Manager typically requires 5 years experience in the related area as an individual contributor. 1-3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Job Title: Center Store (Grocery) Manager Job Code: 153 Department: Center Store (Grocery) Reports To: Assistant Store Manager Primary Purpose: Support the management and duties of store operations to meet financial and sales goals. Build associate and customer relations and promote a strong culture in support of Food Lion Strategy. Maintain solid communications with the management team, all associates in the store and throughout the organization. Duties and Responsibilities: • Manage the Grocery Department, including hiring, training, and developing department associates • Supervise the performance of all duties and responsibilities of department associates and provides ongoing performance management, training and conducts timely formal performance appraisals for directreports • Daily management of labor (i.e., expected live) and the coaching of associates to achieve productivity expectation • Providing leadership and motivation within the store to promote a culture reflective of our Guiding Principles, Core Values, Vision, and Strategy • Support the achievement of budgeted financial and operating results • Smile and maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, easy, flexible, and friendly customer service all while creating a positive shopping experience for customers • Role model outstanding, friendly customer service and use skills and knowledge of department products to offer solutions that meet or exceed customers’ expectations • Control store expenses through proper ordering, care for supplies and equipment • Understand and use company tools such as financial reports, average cost inventory system (ACIS), scheduling, productivity, ordering (CAO), and business information systems • Perform duties that ensure department appearance, quality, variety, workplace safety, food safety and department sanitation are consistently maintained • Ensure Grocery Department schedules are written to provide extraordinary customer service at all times • Has a complete understanding of scheduling, sales, projections, wage percent, interviewing, hiring, training, company information, and all other items deemed necessary to manage the Grocery Department • Ensure that ordering, receiving, preparation, conditioning and displaying of merchandise is done in accordance with policies and guidelines • Observe and correct all unsafe conditions that could cause associate or customer accidents • Record and report all associate and customer accidents in accordance with established Food Lion procedures • Monitor shrink ensuring that inventory is accounted for; provide coaching for associates to recognize and prevent losses • Assist with the physical inventory of product on hand bi-annually • Ensure that all advertising and sales promotion materials and signage applicable to the Grocery Department are properly utilized • Ensure compliance with local, state, and federal regulations • Adhere to all company guidelines, policies, and standard practices • Maintain security standards • Successfully complete Computer Based Training (CBT), Training Packet and Training Aid courses • Provide recognition of accomplishments and offers constructive counseling when necessary as it relates to achieving customer satisfaction and service while building store sales • Perform all other duties as assigned Qualifications: • High school graduate or equivalent preferred • Excellent interpersonal, organizational, communication and customer service skills • Good understanding of store operations preferred • Ability and willingness to learn multiple tasks and technical requirements of the job • Ability to use technical information to solve problems • Ability to lead and direct others • Must meet minimum age requirements to perform specific job functions • Must be able to meet the physical requirements of the position, with or without reasonableaccommodations • Must be accredited by the National Registry of Food Safety Professionals or similar accrediting organization as a “Certified Food Safety Manager” or will be required to attend company provided training and have the ability to achieve accreditation within the first 90 days of employment; Accreditation must be maintained while employed in a position requiring accreditation Physical Requirements: • Ability to use computers and other communication systems required to perform job functions • Ability to use handheld computers for orders, mark downs, scan outs, and inventory • Stand 100% of the time, frequently walking short distances • Ability to push or pull up to 2000 pounds using a pallet jack or float • Perform repetitive hand and arm motions • Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and approximately 100 lbs. on occasion • Be able to handle a variety of substances associated with cleaning and packaging materials, and household cleaners • Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level • Meet established volume activity standards for the position • Tolerate working in extreme hot/cold temperatures for up to 20 minutes at atime • Have sufficient visual ability to check invoices, dates, and other written document
Job Type: Full-time
Pay: $20.00 - $23.00 per hour
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Work Location: In person
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