Groupware Specialist jobs in Duluth, MN
Groupware Specialist oversees the development and deployment of the organization's groupware initiative. Defines business requirements and selects collaborative software to meet these requirements. Being a Groupware Specialist implements hardware or software, troubleshoots, and may train end-users. Typically oversees internet access, document sharing, email or other messaging systems. Additionally, Groupware Specialist coordinates with end-users to define needs or areas for improvement. Ensures that all updates or upgrades are appropriately integrated into existing networks. Provides technical support, troubleshooting and training on groupware systems and makes suggestions regarding future groupware needs. May require a bachelor's degree in area of specialty. Typically reports to a supervisor or manager. To be a Groupware Specialist typically requires 7+ years of related experience. A specialist on complex technical and business matters. Work is highly independent. May assume a team lead role for the work group. (Copyright 2024 Salary.com)
Recently Added Groupware Specialist jobs
SPECIALIST
- HCL Technologies
-
Finland, MN
FULL_TIME
-
Job Description for the Position :
Primary responsibilities are :
Transition FSO Service from External Customers & Incumbents in those Service being delivered by HCL.
The resource will be the subject matter expert on End User Computing, Field Services and Third Party Partner Management that are also supplying these services and resources for HCL
Analysis of Service provision and resourcing based on SLA s, Assets, Call Volumes, Site criticality and customer requirements.
Creation and review of required SLA s, KPI s, Service Credit Penalties.
Creation of Statement of Work Documents outlining Service Requirements that will be shared with our partners outlining FSO support requirements.
Customer solution discussions and Presentations to Director level on Service Capabilities of HCL FSO Services.
Planning and Preparation of IT Process Knowledge Transfer from the customer to HCL on Data Centre and FSO processes.
Attend Customer agreed locations to collect all customer processes relating to current delivery of Services around FSO.
Create Process Document of current service for the customer and Partner.
Re-Design of current Service as per the new requirements.
Manage Risks, Issues and action logs and obtain customer sign offs.
Plan Resource Training Plans.
Work closely with our Third Party Partner Network and manage service provided and relationships.
Understanding of Desk side Support Management duties and process
Strong understanding of Break-Fix, Service Requests, IMAC, Incident, Problem, Configuration management and processes within ITIL.
Strong Customer Relationship Management
Strong Vendor Relationship Management
Project Management of your work stream
Strong understanding and skills in SLA, KPI Management
Review with the Delivery Managers
Periodic reviews with Customer and Vendors
MIS and Reporting
Need to have below knowledge to get the below tasks carried out in all Countries and locations:
Ensure Management of Full Time or Dispatch Engineers at various locations in the region via documented process to our Delivery and Partners.
Should have handled Transition and transformation projects in FSO domain.
Should have knowledge on Service Desk operation and tools
Job Description for the Position :
Primary responsibilities are :
Transition FSO Service from External Customers & Incumbents in those Service being delivered by HCL.
The resource will be the subject matter expert on End User Computing, Field Services and Third Party Partner Management that are also supplying these services and resources for HCL
Analysis of Service provision and resourcing based on SLA s, Assets, Call Volumes, Site criticality and customer requirements.
Creation and review of required SLA s, KPI s, Service Credit Penalties.
Creation of Statement of Work Documents outlining Service Requirements that will be shared with our partners outlining FSO support requirements.
Customer solution discussions and Presentations to Director level on Service Capabilities of HCL FSO Services.
Planning and Preparation of IT Process Knowledge Transfer from the customer to HCL on Data Centre and FSO processes.
Attend Customer agreed locations to collect all customer processes relating to current delivery of Services around FSO.
Create Process Document of current service for the customer and Partner.
Re-Design of current Service as per the new requirements.
Manage Risks, Issues and action logs and obtain customer sign offs.
Plan Resource Training Plans.
Work closely with our Third Party Partner Network and manage service provided and relationships.
Understanding of Desk side Support Management duties and process
Strong understanding of Break-Fix, Service Requests, IMAC, Incident, Problem, Con - 23 Days Ago
Junior specialist
- B.F FORNITURE UFFICIO S.R.L.
-
Virginia, MN
FULL_TIME
- La risorsa si occuperà, in affiancamento ai colleghi senior, di gestire le richieste dei clienti in ambito ict,dapprima tramite contatto telefonico per poi effettuare uscite direttamente presso le sed...
- 10 Days Ago
Billing specialist
- Avis Budget Group International
-
Virginia, MN
FULL_TIME
- Here at Avis Budget Group we're more than just rentals although over 70 years of experience and 11,000 locations in 180 countries has taught us a thing or two about that. We’re shaping the future of t...
- 10 Days Ago
Merchandiser Specialist
- Acosta Group
-
Minong, WI
FULL_TIME
- **Start your career with Premium.** \#WeArePremium **Merchandiser Specialist** **General Information** **Company:** PRE-US **Location:** MINONG, Wisconsin, 54859 **Ref #:** 25405 **Function:** Merchan...
- 11 Days Ago
Accounting Specialist
- Arrow Lift
-
Duluth, MN
FULL_TIME
- This is an opportunity to join a growing, family-owned and operated business in a unique, niche industry. Our company provides accessibility lifts and small, specialty elevators for homes, places of w...
- 11 Days Ago
Packaging Specialist
- Artisans Inc
-
Glen Flora, WI
FULL_TIME
- Come be part of our Awesome team. Artisans is a 100% Employee-Owned Business. What does that mean? It means you get to share in the profits! - in addition to hourly wage and benefits within 60 days of...
- 11 Days Ago
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0 Groupware Specialist jobs found in Duluth, MN area
Broadband Specialist I
- Mediacom Communications Corporation
-
Hermantown, MN
- Position: Broadband Specialist I Who we are: Since 1995, Mediacom Communications has become a coast-to-coast presence wi...
- 4/19/2024 12:00:00 AM
Maintenance and Sanitation Specialist
- Kwik Trip, Inc.
-
Duluth, MN
- Already a Kwik Trip Coworker?Follow this link to apply:myapps.kwiktrip.com Location: Kwik Trip 117 Minimum Starting Pay:...
- 4/19/2024 12:00:00 AM
TO GO Specialist
- Red Lobster
-
Duluth, MN
- "Job Overview Do you take pride in providing excellent meals and having fun at the same time? To Go Specialists will enh...
- 4/18/2024 12:00:00 AM
Delivery Specialist - Hub
- O'Reilly Auto Parts
-
Duluth, MN
- Deliver parts and/or products to O'Reilly stores and DC in a safe and efficient manner. ESSENTIAL JOB FUNCTIONS Drive co...
- 4/18/2024 12:00:00 AM
Customer Support Specialist - Work From Home>
- Topstep
-
Superior, WI
- [Customer Service / Remote] - Anywhere in U.S. / Competitive salary & bonuses / Medical, dental & vision / 401k match / ...
- 4/18/2024 12:00:00 AM
Revenue Cycle Specialist
- Tegria
-
Hermantown, MN
- REVENUE CYCLE SPECIALIST This role supports our customers with claims processing, including gathering required documenta...
- 4/15/2024 12:00:00 AM
Broadband Specialist I
- Hiring Now!
-
Duluth, MN
- Position: Broadband Specialist I Who we are: Since 1995, Mediacom Communications has become a coast-to-coast presence wi...
- 4/15/2024 12:00:00 AM
Infection Prevention Specialist - Full Time Days
- Essentia Health
-
Duluth, MN
- Job Description: Seeking a medical professional to serve as Infection Prevention Specialist at St. Mary's Medical Center...
- 2/9/2024 12:00:00 AM
About Duluth, Minnesota
According to the United States Census Bureau, the city has a total area of 87.43 square miles (226.44 km2); 67.79 square miles (175.58 km2) is land and 19.64 square miles (50.87 km2) is water. It is Minnesota's second-largest city by land area, surpassed only by Hibbing. Of its 87.3 square miles (226 km2), 68 square miles (180 km2), or 77.89%, is land and 19.3 square miles (50 km2), or 22.11%, is water. Duluth's canal connects Lake Superior to the Duluth–Superior harbor and the Saint Louis River. It is spanned by the Aerial Lift Bridge, which connects Canal Park with Minnesota Point ("Park Poi...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Groupware Specialist jobs
$100,573 to $132,337
Duluth, Minnesota area prices
were up 1.3% from a year ago
were up 1.3% from a year ago
What does a Groupware Specialist do?
Groupware Specialist in Olympia, WA
Prepares documentation that will assist in the maintenance of the groupware system.
February 06, 2020
Groupware Specialist in Temple, TX
Ensures smooth integration of all groupware systems in a particular environment.
December 24, 2019
Groupware Specialist in Peoria, IL
Provides technical support on local groupware replication and client dial-up access issues.
December 15, 2019