Guest Services Manager - Casino jobs in Chico, CA

Summary: The Porter Manager at Rolling Hills Casino and Resort is responsible for overseeing the cleanliness, maintenance, and organization of the casino premises, ensuring a safe and welcoming environment for guests and staff. This role involves supervising porter staff and supervisors, managing schedules, and implementing policies and procedures to uphold high standards of cleanliness and safety.

Essential Duties and Responsibilities:

• Coordinate the cleaning and maintenance of all areas of the casino, including gaming floors, restrooms, dining areas, and back-of-house spaces.
• Supervise porter staff, including hiring, training, and performance management.
• Develop and enforce cleaning schedules to ensure all areas are maintained to company standards.
• Responsible for payroll to assure accuracy.
• Conducts employee candidate interviews, and tracks candidates through the hiring process to include onboarding and training.
• Monitors OSHA compliance through inspections, training, and audits.
• Monitor inventory of cleaning supplies and equipment, ensuring adequate levels are maintained.
• Implement health and safety regulations to ensure compliance within the department.
• Conduct regular inspections to identify areas for improvement and address any issues promptly.
• Serve as a liaison between Porter staff, other departments, and management.
• Prepare and present progress reports to the Director of Security & Safety.
• Perform other duties as assigned.

Requirements:

• Proven work experience in a supervisory role, preferably in the hospitality or casino industry.
• Strong leadership skills with the ability to motivate and coach a diverse team of employees.
• Excellent communication and interpersonal abilities.
• Knowledge of cleaning techniques, equipment, and chemicals.
• Familiarity with health and safety regulations.
• Flexibility to work evenings, weekends, and holidays as needed.
• High school diploma or equivalent.

Supervisory Responsibilities:

The Porter Manager supervises up to four subordinate supervisors. The Porter Manager carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work, appraising performance, rewarding and disciplining employees, addressing complaints and resolving problems within the department.

Qualifications

To perform this job successfully, an individual must be at least twenty-one years of age and able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education and/or Experience:

Associate degree (A.S.) preferred; and five years of Porter/Housekeeping Supervisory experience or five years of casino supervisory experience.

Language Skills:

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or Governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Mathematical Skills:

Ability to work with mathematical concepts such as percentages and ratios.

Reasoning Ability:

Ability to solve practical problems and interpret instructions.

Certificates, Licenses, Registrations:

Gaming license from by the Paskenta Gaming Commission. Must have a valid California driver’s license and ability to quality must be able to be insurable by the company insurance carrier. Must obtain Title 31 certification as trained by Rolling Hills Casino. Must obtain obtained OSHA 10 certificate and OSHA 30 Certification.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit, stand, walk, talk or hear regularly. The employee is frequently required to use hands to finger, handle, or feel and reach with hands and arms. The employee must occasionally lift and/or move up to 100 pounds, with assistance. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and depth perception, and ability to adjust focus.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee is frequently exposed to tobacco smoke. The employee is occasionally exposed to wet, humid, hot, or cold conditions and outside weather conditions. The noise level in the work environment is usually moderate to loud.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Duties, responsibilities, requirements, and expectations about this job are subject to change as needed.