Guest Services Manager - Casino jobs in Cincinnati, OH

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. 

Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!

WE LOVE OUR WORK.

• Operates sound, lighting, and video equipment for all entertainment programs. 
• Coordinates equipment operation with material presented, according to notations in script or instructions of performer. 
• Performs preventative maintenance and ensures equipment is in good working order; makes minor adjustments and repairs to equipment; logs repairs with proper documentation and notifies management when correction of major malfunctions is necessary. 
• Positions, installs, and connects equipment such as microphones, amplifiers, and lights.
• Installs, terminates, tests, and labels a variety of low voltage and AV-specific cable types: CAT5/6, coax, speaker wire, and sensors.
• Installs and properly supports a variety of AV components, including but not limited to video displays, projectors, screens, and speakers.
• Assists with the installation and termination of AV equipment racks and automation control systems.
• Performs start-up and basic debugging of AV and automation systems.
• Maintains records and inventory of all cabling and equipment to ensure proper quantities for upcoming events. 
• Assists management in coordination of all performances and entertainment.
• Administers control panels to trigger playback of prerecorded and live video features. 
• Facilitates successful events by meeting with performers and bands as they arrive at the venue; assists with setup and testing.
• Performs daily rounds to check and adjust all audio and video signals throughout the property. 
• Monitors the performance and accuracy of Digital Signage System. 
• Updates content on digital signage templates as requested by the Marketing department.
• Develops and maintains a good rapport with the Marketing department, other departments and guests.
• Maintains strong communication with supervisor regarding status and functionality of equipment.
• Assists group guests with AV needs. - Provides positive communication and uses Red Carpet Training skills with every patron and co-worker. 
• Performs duties in a safe manner; reports any potential safety hazards to management staff. 
• Performs any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service.
• Maintains strict confidentiality in all company matters.

BRING US YOUR BEST.

• Must be at least 21 years of age. 
• High School Diploma or equivalent required, degree or certification in Audio/Visual Technology or related field strongly preferred. 
• Minimum three (3) years of experience with Audio/Visual in the aspect of entertainment preferred; previous experience in a Casino/Entertainment environment a plus.
• Must have excellent written and verbal communication skills; must be fluent and literate in English. 
• Ability to maintain a high level of confidentiality and professionalism.
• Basic knowledge of AV automation (Crestron, BSS, PC-Music, and iPTV), Audio/Visual control systems, and IT.
• Ability to use and understand a wide variety of Audio/Visual equipment and standards. 
• General knowledge of all cabling used for Audio/Visual equipment.
• Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues.
• Must have advanced computer skills and be proficient in Microsoft Office applications. 
• Ability to work quickly and with accuracy under deadlines. 
• Ability to prioritize, be proactive, handle multiple responsibilities, and work under pressure.
• Ability to adapt to a changing environment and acknowledge urgency when necessary.
• Must have excellent customer service and interpersonal skills.
• Ability to work collaboratively and communicate effectively with team members at all levels of the organization. 
• Ability to move effectively and efficiently through assigned work areas. 
• Ability to tolerate second-hand smoke, noise, and bright lights. 
• Ability to work at a fast pace in often crowded/noisy environment. 
• Must meet professional appearance standards as prescribed by company policy.
• Available to work required schedule which may include nights, weekends, holidays, and overtime as needed.
• Employee is regularly required to stand; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms. The employee is occasionally required to walk; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. 
• The employee must be able to lift and/or move up to 50 lbs.

STAY IN THE GAME. FOLLOW US.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

We're changing entertainment. Follow us.

Equal Opportunity Employer