Guest Services Manager - Casino manages the daily activities of the bell, door, and valet functions. Responds to and resolves any guest complaints or service discrepancies. Being a Guest Services Manager - Casino ensures all vehicle safety standards are in compliance. Requires a high school diploma or its equivalent. Additionally, Guest Services Manager - Casino typically reports to a head of unit/department. The Guest Services Manager - Casino supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Thorough knowledge of department processes. To be a Guest Services Manager - Casino typically requires 3-5 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
Guest Services Manager - Giants Ridge
JOB SUMMARY
The Guest Services Manager assists the Director of Mountain Sports and Director of Golf with providing leadership and supervision to the guest services team (GST). This position is responsible for ensuring that each guest’s experience is exceptional as they book and redeem their trip to Giants Ridge. The guest services team makes the first guest impression, and is responsible for providing a high level of customer service. The Guest Services Manager will empower their team to meet high standards.
ESSENTIAL FUNCTIONS
SKILLS AND KNOWEDGE REQUIREMENTS INCLUDE
PHYSICAL AND MENTAL REQUIREMENTS
EQUIPMENT USED
Guest Services, Inc. is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.
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