Guest Services Manager - Casino manages the daily activities of the bell, door, and valet functions. Responds to and resolves any guest complaints or service discrepancies. Being a Guest Services Manager - Casino ensures all vehicle safety standards are in compliance. Requires a high school diploma or its equivalent. Additionally, Guest Services Manager - Casino typically reports to a head of unit/department. The Guest Services Manager - Casino supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Thorough knowledge of department processes. To be a Guest Services Manager - Casino typically requires 3-5 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
POSITION: GUEST SERVICES
REPORTS TO: Guest Services Supervisor
FACILITY: Bayfront Convention Center / Erie Insurance Arena / Warner Theatre / UPMC Park
HOURLY WAGE: $8.00 per hour
POSITION SUMMARY:
Guest Services is responsible for patron assistance including: giving directions, seating, assisting patrons with disabilities, taking tickets and other duties as assigned by the Guest Services Supervisor. Guest Services employees are responsible for the operation of walk through magnetometers and the management of patrons through the security measures of the various Authority venues. Other responsibilities include making sure that patrons adhere to all rules and regulations established by the Authority and its tenants.
QUALIFICATIONS:
He/she must be a minimum of 18 years of age, have a clean, presentable appearance and good communication skills.
Why You’ll love Erie Events
Many of our jobs fit all kinds of different lifestyles and come with great benefits – Some dependent upon the role, work schedule, or location, and may include the following!
• Competitive wages paid biweekly
• Healthcare (Medical, Dental, Vision, Prescription drugs)
• Prescription Reimbursement
• Employer Paid: Life Insurance, Short Term/Long Term Disability
• Additional employee paid Life Insurance
• Flexible Spending Plan
• Flexible hours
• 9 Paid Holidays
• Supplemental Pay: Varies per position
• Paid Time Off (PTO) – Applies to Full & Part-time Employees
• Employee Referral Program
• Complementary access to events throughout our four venues
• Employee Assistance Program – 100% confidential
• 457 Retirement Plan
• Annual Employee Appreciation Event
• Behind the Scenes Awards
Erie Events provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
0 Guest Services Manager - Casino jobs found in Erie, PA area