Guest Services Manager - Casino jobs in Everett, WA

Description

At Maverick we love the casino business, we love serving guests, and we love having fun together. We are looking for people, great people, that are ready to treat guests and each other with respect and make each day at work fun.

Mav·er·ick: Someone who plays by their own rules. /'mav(?)rik/ (noun)

The Table Game Shift Manager is responsible for implementing and ensuring compliance with approved policies and procedures, while directing staff in accordance with corporate policies and objectives. Must be 21 years of age or older.

How You'll Succeed

In this role you will:

• Oversee the efficient operation of all table games on a particular shift.
• Ensure the training and equitable treatment of all casino staff.
• Promote positive guest relations.
• Create a fun atmosphere for all guests.
• In the absence of the Assistant General Manager, responsible for the overall casino operations.
• Knowledge of all Washington State Gaming Laws and Regulations as well as the Company’s Internal Controls, policies and procedures.
• Schedule dealers, with approval of the Assistant General Manager.

Requirements

To be successful in this role, you should have previous Gaming experience and knowledge that includes:

Working knowledge of the State of Washington Gambling regulations and rules preferred.

• Supervisory experience in Food & Beverage preferred
• Must have strong customer service skills and be able to work varied hours and shifts.
• Ability to communicate effectively at all times, with all levels of employees and guests.
• Encourages mutual respect, dignity and integrity with all staff by setting positive examples.
• Retain staff through involvement in training and development.
• Neat, professional appearance with good personal hygiene.
• Ability to speak, read and write English.

Team members will enjoy:

• 80 hours Paid Time Off
• Medical, Dental and Vision
• Basic Life Insurance
• 401K
• Education Reimbursement Program
• Career Development and Advanced Opportunities
• Team Member Referral program ($300 per team member referred!)
• And more!

Maverick Gaming™, based in Kirkland, Washington, is a young gaming company with over 3,000 dedicated team members. Maverick Gaming owns and operates a portfolio of 31 properties across Nevada, Washington, and Colorado with over 1,800 slot machines, 350 table games, 1,020 hotel rooms, and 30 restaurants. Maverick Gaming is a proud employer of Teamsters workers at its Washington locations as part of its commitment to providing sustainable, family-wage jobs that support economic opportunity in local communities.

Founded in 2017 by industry veterans Eric Persson and Justin Beltram, Maverick Gaming™ takes a bold approach to a classic pastime. With an all-star leadership team from some of the largest gaming brands spanning markets the world, Maverick is dedicated to delivering the best possible gaming experiences for every kind of player while enforcing strict problem gambling policies as a community partner. Created by gamblers, for gamblers.