Guest Services Manager - Casino jobs in Fort Lauderdale, FL

Overview

Under the direction of the Director of Workforce, the individual will develop and maintain reports for a variety of areas across properties and analyze the data to ensure that the property is achieving maximum financial results. Monitors departmental organizational charts, FTE amounts and labor scheduling systems to maintain optimum productivity and progress.

Responsibilities

Essential duties include, but are not limited to:

• Analyze complex data, compensation, and turnover metrics to identify areas of concerns/trends and recommend solutions to management solutions
• Create and implement a labor scorecard to be utilized as a visual representation of key measures of human resource department achievements, productivity and other factors important to the organization. Factors measured include costs, hiring, turnover, training, Team Member Survey, GEM Scores performance management and alignment with property goals
• Coordinate the variance analysis of the weekly FTE report for SGA and SHRSS.
• Manage the preparation of productivity standards for all labor positions for use in FTE labor productivity analysis, including working with each respective department; assist in development of base drivers for labor standard for each labor position, policy and procedure for labor reporting is adhered to; coordinate the implementation of timekeeping, labor and scheduling systems with the property and IT
• Ability to create labor standards and reporting; monitor and review labor weekly to identify areas of savings and efficiency; etc.
• Assists with the coordination of the annual payroll budget process to include developing procedures and guidelines for division and department heads.
• Prepares and reviews performance and budgets of new and existing operations.
• Analyzes and develops policies, procedures and systems to ensure effective internal controls, optimum efficiencies and improvement of processes.
• Assist in the analysis, review and presentation to senior management of select financial results
• Conducts special projects as requested by senior management.
• Exhibit conduct in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and procedures.
• Ensure activities comply with relevant statutory and regulatory requirements, legal demands and professional and ethical standards.
• Promotes positive public/team member relations at all times.
• Maintains a clean, safe, hazard-free work environment within area of responsibility.
• Develop department members’ knowledge and skills through education, training, coaching, corrective counseling, etc.
• Perform other duties as assigned.

Qualifications

Experience:

• Bachelor’s degree in Accounting/Finance and four (4) years of accounting/financial management experience in the casino industry or an equivalent amount of education and experience.
• Ability to work flexible schedules, including nights, weekends and holidays is required.
• Ability to deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience.
• Commitment to routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals.
• Must present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional demeanor.
• Must have extensive experience with computerized accounting systems, preferably Infinium.
• Must have an advanced/expert level proficiency in MS Excel and database softwares.
• Ability to lead and mentor a team.
• Excellent time management and organizational skills.
• Strong analytical skills.
• Must possess knowledge of hotel casino operations, and accounting and internal controls.
• Must possess ability to handle non-standard situations where independent judgement is required and limited guidelines exist.
• Must apply for, obtain and remain eligible for the appropriate Seminole Tribal Gaming License.
• MBA preferred.
• Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.

Work Environment:

• Duties and responsibilities are typically performed in a professional office setting, but there may be times where you will need to be in operating areas. In these areas, you may be exposed to environmental factors including, but not limited to, second hand smoke and excessive noise.

• While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.

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