Guest Services Manager - Casino jobs in Grand Rapids, MI

Who We Are

Pizza Ranch ®Inc., started as a single location in Hull, Iowa in 1981. Pizza Ranch is in the category of a fast casual restaurant. Our unique concepts specialize in pizza, chicken, salad and dessert buffet, as well as delivery and take out. Our franchise has grown steadily, at the end of 2012 with 176 locations in ten states. What makes Pizza Ranch® unique is that most stores offer a host of dining options.

We strive to make a positive impact for those that are devoted to family, faith and guests, we call them devoted diners. Our company is fueled by a powerful mission to “Establish Every Pizza Ranch® as a business ministry opportunity where our guests receive a legendary experience through quality food and service; and where we take a positive leadership position in the communities we serve and equip our employees with tools to lead happy and productive lives.”

Pizza Ranch is committed to making a positive impact no matter how big or small so that each person leaves a little better off, because of the genuine care and concern we give to our guests, team members and communities.

If this sounds like an environment where you would like to work, we are always looking for enthusiastic, guest-oriented people who love to be of service to others.

Responsibilities

At Pizza Ranch, we view our management team as a vital part of what makes our business so successful. As a Guest Services Manager you will be challenged to exceed the expectations of our guests by delivering on the Pizza Ranch Product standards. You will also be expected to assist the Assistant General Manager in leading the day to day operations and support the management of the of the guest experience through Market Force data and feedback. At the Pizza Ranch you will have the ability to drive store level profitability and sales goals by controlling food and labor costs. Most importantly you will have the opportunity to provide genuine care for all of our staff and guests and to create legendary impact to those you come in to contact with.

Key Accountabilities:

• Guest Satisfaction


• Effective Business Management


• Appropriate and Fair Business Practices


• Training and Development

Qualifications, Skills, and/or Competencies:

• Passion for leading and developing people


• Proven record of management, communication, and organizational skills


• The ability to prioritize multiple situations


• Effective communicator, and listener with good oral and written communication skills


• Restaurant Management experience preferred


• Proficient in basic computer skills


• High School graduate or equivalent education


• Possess business acumen