Guest Services Manager - Casino jobs in Great Falls, MT

Overview:
As the Guest Service Manager/Front Desk Manager at our hotel and convention center, you will be responsible for overseeing all aspects of the front desk operations and ensuring exceptional guest service experiences. This role requires strong leadership, organizational skills, and the ability to effectively manage a team in a fast-paced environment.

Key Responsibilities:

• Team Leadership: Lead, motivate, and supervise the front desk team, including front desk agents, concierge staff, and night auditors. Provide training, coaching, and performance feedback to ensure high levels of productivity and guest satisfaction.
• Guest Relations: Serve as the primary point of contact for guest inquiries, requests, and complaints. Resolve issues promptly and effectively to exceed guest expectations and foster positive relationships.
• Operational Management: Oversee daily front desk operations, including check-in/check-out processes, room assignments, reservations, and billing procedures. Ensure adherence to company policies, procedures, and brand standards.
• Revenue Management: Monitor room availability, rates, and occupancy levels to maximize revenue opportunities.
• Quality Assurance: Maintain high standards of cleanliness, appearance, and functionality at the front desk area. Conduct regular inspections and audits to ensure compliance with safety, security, and quality standards.
• Technology Utilization: Utilize property management systems (PMS), reservation software, and other technology platforms to streamline operations, track guest preferences, and enhance the overall guest experience.
• Training and Development: Develop training programs and resources to enhance the skills and knowledge of front desk staff. Keep team members informed about updates to policies, procedures, and industry trends.
• Event Coordination: Collaborate with the events and banquet teams to coordinate guest arrivals, departures, and special requests related to conferences, meetings, and conventions held at the property.

Qualifications:

• Previous experience in hotel front desk operations, with at least 1-2 years in a supervisory or managerial role.
• Strong leadership, communication, and interpersonal skills.
• Excellent problem-solving abilities and conflict resolution techniques.
• Proficiency with technology
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Knowledge of local attractions, restaurants, and entertainment venues.

Job Type: Full-time

Pay: $15.00 - $17.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Morning shift
• Night shift
• On call
• Weekends as needed

Work setting:

• In-person

Ability to Relocate:

• Great Falls, MT 59404: Relocate before starting work (Required)

Work Location: In person