Guest Services Manager - Casino jobs in Green Bay, WI

Guest Services Manager - Casino manages the daily activities of the bell, door, and valet functions. Responds to and resolves any guest complaints or service discrepancies. Being a Guest Services Manager - Casino ensures all vehicle safety standards are in compliance. Requires a high school diploma or its equivalent. Additionally, Guest Services Manager - Casino typically reports to a head of unit/department. The Guest Services Manager - Casino supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Thorough knowledge of department processes. To be a Guest Services Manager - Casino typically requires 3-5 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)

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Guest Services Clerk
  • Ojibwa Casino
  • Marquette, MI FULL_TIME
  • If you're looking for a fun and different place to work, then the Casino is the place to be! The environment is filled with colorful lighting, slot machines, customers coming to have a good time, restaurants, bars and more!

    POSITION: Guest Services Clerk
    LOCATION: Marquette (Harvey), Ojibwa Casino
    WAGE: $13.00/hour tips
    STATUS: Part-time (up to 37hrs/wk)
    BENEFITS: Paid sick time, Paid vacation time, Employee Assistance Program, Birthday off paid, 401k with a match after 1 year

    POSITION SUMMARY: This position opens new customer accounts, provides customer information services and greets tour groups, ensuring guests are given the highest level of service. Responsible for selling the casino experience to customers using our facilities, participating in special events and promotions and encouraging more frequent guest visits. This non-exempt position works swing shifts as assigned to include nights, weekends and holidays.

    QUALIFICATIONS/REQUIREMENTS:
    1. High School Diploma, GED or High School Certificate of Completion is required.
    2. Problem solving and communication skills are needed.
    3. Good math/computer and clerical skills are essential.
    4. Experience using a cash register and other standard office machinery, preferred.
    5. Previous experience in hospitality, sales, marketing, promotions and/or public relations, preferred.
    6. Must be able to deal with the general public and fellow employees with tact, courtesy, respect, objectivity and maturity.
    7. Must be able to establish/maintain productive working relationships with guests, staff and other departments.
    8. Must be able to obtain a gaming license and maintain licensure throughout employment.
    9. Must be willing to work a flexible schedule, including nights, weekends and holidays.
    10. Must be willing and able to obtain additional education and training as needed.

    DUTIES AND RESPONSIBILITIES:
    · Greets and assists guests, in a friendly and polite manner, as a casino representative and provides information concerning casino programs/promotions and casino amenities, off-site attractions, motel, restaurant and Rewards Club program.
    · Provides customer information services and happily greets tour groups, ensuring guests are given the highest level of service.
    · Answers incoming Casino calls and directs them to the proper extension &/or notifies staff there is a call on hold for them.
    · Enters new customer accounts.
    · Provides information and Rewards Club services to all club members.
    · Issues promotional amenities, redeems coupons and maintains accurate records.
    · Greets buses and distributes Rewards Club cards and requested coupon packages to passengers.
    · Explains any benefits provided to customers that are outside of standard policy.
    · Arranges special services for quality customers.
    · Assists Guest Services Supervisor with special events, including attending offsite events.
    · Coordinates player development functions on and off property.
    · Keeps a list of high-end customers, maintaining contact via phone and personal letters and ensures that they have a great gaming experience.
    · Adheres to regulatory, departmental and company policies in an ethical manner.
    · Performs all other job related duties as assigned by their supervisor.
    · Responsible for Title 31 compliance.
    · Adheres to Federal Tax Reporting requirements for an assigned shift.
    · Conducts and records accurate inventory control.
    · Complies with Employee Health & Personal Hygiene Procedures.
    · Other duties and tasks as assigned.

    PHYSICAL REQUIREMENTS:
    1. Must be able to stand, sit, walk and bend/stoop.
    2. Must be able to lift/carry up to twenty-five (25) pounds, push/pull a maximum of twenty-five (25) pounds.
    3. Must be able to tolerate varying noise levels, dust and/or smoke.
    4. Employee must pass a pre-employment background, physical and drug screen.

    This summary is intended to indicate the kinds of tasks that will be required of this position and shall not be construed as declaring what the specific duties and responsibilities of the position shall be. It is not intended to limit or modify the right of the supervisor to assign, direct and control the work of the employee, nor to exclude other duties not mentioned that are of a similar kind.

    The Keweenaw Bay Indian Community does not discriminate on the basis of race, color, national origin, sex, religion, or age in employment. However, individuals of Indian Ancestry and Veterans will be given preference by law.'
    '
    Work Location:

    • One location

    Work Remotely

    • No

    Job Type: Part-time

    Pay: $16.00 per hour

    Benefits:

    • 401(k)
    • 401(k) matching
    • Employee discount
    • Paid time off

    Schedule:

    • 8 hour shift
    • Day shift
    • Evening shift
    • Monday to Friday
    • Night shift
    • Weekends as needed

    Work Location: In person

  • 1 Month Ago

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Guest Services Manager
  • Pizza Ranch
  • Manitowoc, WI FULL_TIME
  • Who We Are Pizza Ranch ®Inc., started as a single location in Hull, Iowa in 1981. Pizza Ranch is in the category of a fast casual restaurant. Our unique concepts specialize in pizza, chicken, salad an...
  • Just Posted

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Guest Services Manager
  • Pizza Ranch
  • Green, WI FULL_TIME
  • Who We Are Pizza Ranch ®Inc., started as a single location in Hull, Iowa in 1981. Pizza Ranch is in the category of a fast casual restaurant. Our unique concepts specialize in pizza, chicken, salad an...
  • Just Posted

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Guest Services Manager
  • Pizza Ranch
  • Ashwaubenon, WI FULL_TIME
  • Who We Are Pizza Ranch ®Inc., started as a single location in Hull, Iowa in 1981. Pizza Ranch is in the category of a fast casual restaurant. Our unique concepts specialize in pizza, chicken, salad an...
  • Just Posted

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Guest Services Manager
  • Comfort Suites/Days Inn/My Place
  • Marquette, MI FULL_TIME
  • Summary: Directly supervises all front office personnel and ensures proper completion of front office duties. Directs and coordinates the activities of the front desk, reservations, and all guest serv...
  • 15 Days Ago

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Guest Services Assistant Department Manager
  • Festival Foods
  • De Pere, WI FULL_TIME
  • Job Summary Job Title: Guest Services Assistant Department Manager FLSA Status: Hourly Reports To: Guest Services Manager Provides assistance to the Guest Services Manager by working closely with all ...
  • 18 Days Ago

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0 Guest Services Manager - Casino jobs found in Green Bay, WI area

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Guest Services Assistant Department Manager
  • Festival Foods
  • New London, WI
  • Job Summary: Job Title: Guest Services Assistant Department Manager FLSA Status: Hourly Reports To: Guest Services Manag...
  • 3/28/2024 12:00:00 AM

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Cashier
  • Festival Foods
  • Green Bay, WI
  • Job Summary: Job Title: Cashier FLSA Status: Hourly Reports To: Guest Services Manager A Cashier is responsible for main...
  • 3/28/2024 12:00:00 AM

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Evening/Weekend Bagger
  • Festival Foods
  • Green Bay, WI
  • Job Summary: Job Title: Bagger FLSA Status: Hourly Reports To: Guest Services Manager The Bagger is responsible for main...
  • 3/28/2024 12:00:00 AM

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Dave & Buster's - Hostess (Host) - Urgently Hiring
  • Dave & Buster's
  • Green Bay, WI
  • As the Host/Hostess, you are the first impression at Dave and Buster's - Green Bay and set the tone for guests' experien...
  • 3/27/2024 12:00:00 AM

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Host - Mason Street Chili's - No Experience Required
  • Brinker International
  • Green Bay, WI
  • Role Overview Our Hosts begin each experience for every Guest that walks into our restaurants by providing hospitality a...
  • 3/27/2024 12:00:00 AM

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Assistant Executive Housekeeper
  • Nhshotels
  • Green Bay, WI
  • ** Assistant Executive Housekeeper** **Job Category****:** Rooms **Requisition Number****:** ASSIS003486 Showing 1 locat...
  • 3/26/2024 12:00:00 AM

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Cashier
  • Festival Foods
  • Manitowoc, WI
  • Job Summary: Job Title: Cashier FLSA Status: Hourly Reports To: Guest Services Manager A Cashier is responsible for main...
  • 3/26/2024 12:00:00 AM

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Cashier - part-time
  • Hometown Grocers, Inc.
  • Oconto, WI
  • Job Summary: Job Title: Cashier FLSA Status: Hourly Reports To: Guest Services Manager A Cashier is responsible for main...
  • 3/25/2024 12:00:00 AM

Green Bay is a city in and the county seat of Brown County in the U.S. state of Wisconsin, at the head of Green Bay, a sub-basin of Lake Michigan, at the mouth of the Fox River. It is 581 feet (177 m) above sea level and 112 miles (180 km) north of Milwaukee. The population was 104,057 at the 2010 census. Green Bay is the third-largest city in the state of Wisconsin, after Milwaukee and Madison, and the third-largest city on Lake Michigan's west shore, after Chicago and Milwaukee. Green Bay is home to the National Football League's Green Bay Packers. Green Bay is the principal city of the Gree...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Guest Services Manager - Casino jobs
$43,666 to $66,747
Green Bay, Wisconsin area prices
were up 1.3% from a year ago

Guest Services Manager - Casino in Pensacola, FL
As a member of our Retail Management Team, you will build relationships with guests who are underserved by other retailers.
December 02, 2019