Guest Services Manager - Casino jobs in Greenville, SC

Looking for career-oriented Guest Services team member.

Job Overview:
We are seeking a friendly and customer-oriented individual to join our team as a Guest Service member. As a Guest Service team member, you will be responsible for providing exceptional service to our guests and ensuring their satisfaction throughout their stay. This is a great opportunity for someone with a passion for hospitality and excellent customer service skills.

Responsibilities:
- Greet and welcome guests upon arrival with a warm and friendly demeanor
- Process payments, including cash handling and credit card transactions
- Maintain accurate records of guest interactions and transactions
- Coordinate with other departments to ensure a seamless experience
- Assist in managing reservations and efficiently booking reservations
- Maintain the professional image of the company at all times when interacting with guests, team members, etc
- Ensure the cleanliness and organization of the front desk area
- Attend company training
- Attend morning huddles

Qualifications:
- Previous experience in hospitality or customer service is preferred
- Strong communication skills, both verbal and written
- Excellent interpersonal skills with the ability to interact effectively with guests
- Proficient in computer systems, including reservation software and Microsoft Office Suite
- Conflict management skills to handle challenging guest situations
- Ability to handle sensitive guest opportunities/feedback
- Able to work scheduled hours once agreed upon including 3 Saturdays/month
- Ability to multitask several responsibilities at once
- Ability to handle sensitive guest opportunities/feedback
- Must have reliable transportation and be on time every time
- Be detail-oriented. The difference is in the details. Look at each space through the guests’ eyes.

Benefits

• Employee product discount
• Free birthday service
• Company sponsored team outings when goals reached
• Swap day with fellow team members each month
• Consistent work schedule
• Generous tips
• One time uniform allowance
• Family member discount

Team-Based Pay Business Model
Benefits of this Business Model:

• No earning ceiling as is experienced with commission pay structure
• The entire team works together to fill the appointment book, our guests instead of my guest attitude - no competition
• Consistent compensation that you can count on for budgeting, purchasing and financial planning purposes
• Guests feel confident that recommendations are actually value-added for them and not commission-based
• No fixed pay increases, timing or amount, when company profits that profit is shared with team members
• Monthly team rewards when company’s monthly goals are met and exceeded
• You know exactly where you stand and where the company stands with regards to monthly goals using Scoreboards and morning Huddle
• Working with people that inspire you to be better and grow as a person

We offer competitive pay rates and opportunities for career growth within our organization. If you are passionate about providing exceptional guest service and thrive in a fast-paced environment, we would love to hear from you. Apply today to join our team as a Guest Service member!

Job Types: Full-time, Part-time

Expected hours: No more than 40 per week

Benefits:

• Employee discount

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Weekends as needed

Work Location: In person