Guest Services Manager - Casino jobs in Harrisburg, PA

Guest Services Manager - Casino manages the daily activities of the bell, door, and valet functions. Responds to and resolves any guest complaints or service discrepancies. Being a Guest Services Manager - Casino ensures all vehicle safety standards are in compliance. Requires a high school diploma or its equivalent. Additionally, Guest Services Manager - Casino typically reports to a head of unit/department. The Guest Services Manager - Casino supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Thorough knowledge of department processes. To be a Guest Services Manager - Casino typically requires 3-5 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)

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Player Services Cage Assistant Manager
  • Hollywood Casino at Penn National Race Course
  • Grantville, PA FULL_TIME
  • WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

     

    We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. 

     

    Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!

    WE LOVE OUR WORK.

    • Supervises the daily operation of the player services and cage operations and ensures the accurate reporting of all activities while remaining compliant with all applicable local, state and federal laws as well as company internal controls and department policies.
    • Maintains thorough knowledge of player tracking system, internal Controls and policies/procedures and makes suggestions for improvement.
    • Responsible for coaching, counselling and developing subordinates to their fullest potential.
    • Responsible for securing the integrity of all assets and oversees balancing of all cage banks
    • Communicates pertinent information to staff in a timely fashion.
    • Runs reports and verification information for patron Credit line requests in accordance with directive of HCPN Credit Committee and PGCB regulations.
    • Ensures scheduling is commensurate with business levels and within budget.
    • Responds to guest inquiries while monitoring and applying service recovery within authority levels. 
    • Delegates work responsibilities and provides follow up and direction when necessary. 
    • Develops and maintains a good rapport with other departments and with external guests. 

    BRING US YOUR BEST.

    • High School Diploma / GED; or one to two years customer service related experience, or equivalent combination of education and experience.
    • One to two years supervisory experience in a cash handling environment preferred; Knowledge of Title 31 Regulations preferred.
    • Must have the ability to respond to common inquiries or complaints from guests, regulatory agencies and community members.
    • Must have the ability to perform basic math skills.
    • Must have the ability to identify problems, collect data, analyze, and draw valid conclusions.
    • Intermediate computer knowledge; MS Office and POS; Casino Operations Software, Excel Spreadsheets
    • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
    • Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.  Walking 40% of the time - Sitting 15% of the time - Standing 40% of the time - Bending and lifting 5% of the time - Lifting/moving maximum of 50 lbs. - Ability to see 20/20, color, and/or peripherally 
    • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
    • Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions. 
    • This is a smoking environment in guest areas and a non-smoking, with the exception of designated areas, employee environment

    STAY IN THE GAME. FOLLOW US.

    We’ve grown to become the most innovative omnichannel provider of entertainment experiences, thanks to our 12 retail brands representing 43 destinations across North America, and online gaming via theScore |BET.

     

    Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

     

       

    We're changing entertainment. Follow us.

     

    Equal Opportunity Employer

    STARTING SALARY

    Starting at $47,000
  • Just Posted

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Player Services Representative (Cat 4)
  • PARX CASINO
  • Shippensburg, PA FULL_TIME
  • Job Description: Provides courteous and comprehensive service to all guests, while creating and contributing to a feeling of luck, excitement, and anticipation on the casino floor. Adheres to all Casi...
  • 13 Days Ago

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Dual Rate Player Services Supervisor/PSR (Cat 4)
  • PARX CASINO
  • Shippensburg, PA FULL_TIME
  • Job Description: Motivates Player Representative work force to create a feeling of luck and anticipation for the gaming customers, while delivering courteous and comprehensive service to everyone on t...
  • 12 Days Ago

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IT Manager (Cat 4)
  • Parx Casino
  • Shippensburg, PA FULL_TIME
  • Job Description: Overview of Responsibilities Ultimately responsible for the level of internal service, quality of product, and profitability of the IT function. Ensures that all Casino service and op...
  • 21 Days Ago

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Gaming Manager (Cat 4)
  • Parx Casino
  • Shippensburg, PA FULL_TIME
  • Job Description: Plan, direct or coordinate the Gaming Operations in the Casino. Interact with guests and manage the day to day operations of the gaming floor. Assist with the recruitment, selection, ...
  • 10 Days Ago

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Food and Beverage Manager (Cat 4)
  • Parx Casino
  • Shippensburg, PA FULL_TIME
  • Job Description: Responsible for the Food and Beverage operation of the Casino. Oversee inventory and order food and related products. Ultimately responsible for the level of service, quality of produ...
  • 10 Days Ago

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0 Guest Services Manager - Casino jobs found in Harrisburg, PA area

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Host
  • Cracker Barrel
  • Harrisburg, PA
  • US-PA-Harrisburg As a Host and hospitality expert, youll get to welcome our guests into the store with a smile and call ...
  • 3/29/2024 12:00:00 AM

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Guest Room Attendant-Fairfield Inn & Suites Harrisburg International Airport
  • Shaner Hotel Group
  • Middletown, PA
  • Job Description Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Handle guest ...
  • 3/28/2024 12:00:00 AM

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Restaurant Manager
  • Darden Restaurants Inc.
  • Harrisburg, PA
  • Restaurant Manager 4590 Jonestown Road, Harrisburg PA 17109-6212 Your leadership ensures that our food, service, people ...
  • 3/28/2024 12:00:00 AM

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Server
  • Arooga's Grille House & Sports Bar
  • Camp Hill, PA
  • Description: Takes drink orders, suggesting specialty drinks, non-alcoholic beverages, soft drinks, etc.and delivers the...
  • 3/27/2024 12:00:00 AM

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Hampton Inn Hummelstown, Hershey - Guest Room Attendant
  • Shaner Hotel Group
  • Hummelstown, PA
  • Job Description Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Handle guest ...
  • 3/26/2024 12:00:00 AM

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Dishwasher
  • Olive Garden
  • Harrisburg, PA
  • For this position, pay will be variable by location-See additional job details and benefits below. Our Winning Family St...
  • 3/26/2024 12:00:00 AM

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Bartender
  • Troon International
  • Harrisburg, PA
  • ** Bartender** **Job Category****:** Food & Beverage **Requisition Number****:** BARTE003865 Showing 1 location **Job De...
  • 3/26/2024 12:00:00 AM

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Housekeeper
  • Ud Lodging Llc
  • Harrisburg, PA
  • Job Description Job Description Job description We are looking for a thorough housekeeper with excellent cleanliness sta...
  • 3/25/2024 12:00:00 AM

Harrisburg (/ˈhærɪsbɜːrɡ/ HARR-iss-burg; Pennsylvania German: Harrisbarrig)[citation needed] is the capital city of the Commonwealth of Pennsylvania in the United States, and the county seat of Dauphin County. With a population of 49,192, it is the 15th largest city in the Commonwealth. It lies on the east bank of the Susquehanna River, 107 miles (172 km) west of Philadelphia. Harrisburg is the anchor of the Susquehanna Valley metropolitan area, which had a 2017 estimated population of 571,903, making it the fourth most populous in Pennsylvania and 96th most populous in the United States. Harr...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Guest Services Manager - Casino jobs
$44,275 to $67,678
Harrisburg, Pennsylvania area prices
were up 1.5% from a year ago

Guest Services Manager - Casino in Pensacola, FL
As a member of our Retail Management Team, you will build relationships with guests who are underserved by other retailers.
December 02, 2019