Guest Services Manager - Casino jobs in Jamestown, NY

Position Summary:

The Guest Services Team Member will assist members and the general public in a consistently courteous, friendly and professional manner ensuring a positive customer experience while generating revenue for the museums and professionally representing the National Comedy Center and the Lucy Desi Museum.

Essential Duties/Responsibilities:

· Sell general admission with add-ons for membership, donations, and other marketing opportunities while operating computerized ticketing and database admissions systems.

· Responsible for strict adherence to charging appropriate admission prices, verifying valid IDs for free and discounted types of admission, and collecting all complimentary passes and coupons.

· Maintain accurate cash drawer. Properly handle funds collected at admissions desk and information desk. Operate registers, scanners, and credit card/debit card terminals; perform basic math functions to collect payments and make change.

· Actively promote, sell, and process new memberships and membership renewals. Work with ticketing system to provide members with account information.

· Assist customers with retail sales. Memorize product locations throughout the store and be able to direct customers or make suggestions. Keep the check-out area clean and orderly.

· Provide information to visitors regarding museum policies, exhibits, collections, special events, and programs. Provide directional information. Direct visitors to appropriate personnel when further assistance is needed.

· Provide assistance as needed, for special events and programs outside normal operating hours.

· Answer phones and direct customer inquiries to appropriate parties.

· Assist with preparation of museum opening by conducting daily walk-through of exhibits and other public spaces, filling brochures as needed, checking signage, etc.

· Performs other duties as assigned.

Required Skills/Abilities:

· Reliability and dependability a must.

· Flexible schedule including weekends, holidays, and before/after hours.

· Willingness to learn.

Excellent customer service skills with a proven ability to easily engage and communicate with customers as well as co-workers.

· Ability to generate revenue through effective selling techniques and offers add-ons.

· Ability to apply critical thinking and sound judgment to solve problems independently.

· Able to correctly execute cash handling responsibilities.

· Able to correctly access various database systems within museum.

· Serve as an ambassador to museum and market museum in a positive manner.

· Able to work well with others in a team environment.

· Ability to handle items to execute stocking and organizing shelves to include lifting and reaching.

· Ability to prioritize tasks and process multiple tasks simultaneously.

· Ability to stay positive in high stress situations.

· Professional demeanor.

Education and Experience:

· High school or equivalent (Preferred)

· Customer Service: 1 year (Preferred)

Physical Requirements:

· Prolonged periods of standing and working on a computer.

· Must be able to lift 15 pounds at times.

· Must be able to access and navigate each department at the organization’s facilities.

Job Types: Full-time, Part-time

Pay: From $15.00 per hour

Expected hours: 15 – 20 per week

Schedule:

• Day shift
• Evenings as needed
• Monday to Friday
• Weekends as needed

Work Location: In person