Guest Services Manager - Casino jobs in Johnstown, PA

Guest Services Manager - Casino manages the daily activities of the bell, door, and valet functions. Responds to and resolves any guest complaints or service discrepancies. Being a Guest Services Manager - Casino ensures all vehicle safety standards are in compliance. Requires a high school diploma or its equivalent. Additionally, Guest Services Manager - Casino typically reports to a head of unit/department. The Guest Services Manager - Casino supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Thorough knowledge of department processes. To be a Guest Services Manager - Casino typically requires 3-5 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)

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ROK-REP-GUEST SVC-PT U
  • Rocky Gap Casino Resort
  • Flintstone, MD FULL_TIME
  • SUMMARY
    Responsible for providing accurate, timely information to guests about hotel policies, services and amenities, ensuring optimum guest service and satisfaction.

    ESSENTIAL JOB DUTIES AND RESPONSIBILITIES
    • Maintains a working knowledge of casino facilities, amenities, room types, as well as current and upcoming casino and local special events in order to advise guest of the same, whenever possible.
    • Responds to guests’ requests or inquiries courteously and promptly.
    • Posts charges to guest accounts and processes payment of accounts.
    • Prepares and distributes management reports to hotel administration and the Finance Department.
    • Audits all guest records, verifies credit card approval.
    • Receives inbound calls and makes outbound calls as directed.
    • Makes guest reservations in the property’s computer system.
    • Maintains a log of phone problems, and reports any situations which need attention to the appropriate department and/or individual.
    • Contacts in-house Security and Emergency Medical Technicians as needed, and calls for help from outside agencies (Police, Fire Department, etc.) when deemed necessary to report emergency situations.
    • Ensures a maximum level of service and satisfaction is achieved and maintained.
    • Prepares shift cash report, balancing payments and disbursements with computer total, preparing the drop envelope for shift end, and balancing accounts.
    • All other duties as assigned.

    REPORTING LINE
    You will report directly to the Front Desk Supervisor and then the Hotel Operations Supervisor.

    QUALIFICATION REQUIREMENTS
    • Must have excellent communication skills, be polite, and present a neat appearance at all times.
    • Must be able to maintain a professional, positive demeanor in stressful situations, remaining polite to the guests at all times.
    • The ability to work with others as a team in an efficient manner.
    • The ability to apply common sense reasoning to variety of situations.
    • Proven experience providing high level of guest service.
    • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
    • Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents.
    • Ability to respond to common inquiries from other employees or guests.
    • The availability to work all shifts.
    • The ability to work in a fast–paced environment and stressful situations.
    • Must be at least 18 years old.
    • Must be able to pass a background investigation and obtain and maintain all work cards as required by the company.
    • The ability to verify the right to work in the United States.

    EDUCATIONAL AND/OR EXPERIENCE
    High School Diploma or equivalent. Some college preferred. Previous hotel experience preferred.

    PHYSICAL DEMANDS
    Ability to stand, walk, and move throughout the property for prolonged periods of time. Ability to push, pull, bend, reach, squat, kneel, crawl, twist, sit, climb, and balance. Constant use of hearing, speech, vision (including close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.), radios, and tools or equipment requiring a high degree of dexterity.

    WORK ENVIRONMENT
    Will be exposed to working in a noisy environment and seasonal elements.
  • 14 Days Ago

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Dining Services - Manager in Training
  • Healthcare Services Group, Inc.
  • SOMERSET, PA OTHER
  • Overview Who We Are Healthcare Services Group (HCSG) is an experienced partner managing housekeeping, laundry, dining, and nutritional services within the healthcare market. For over 45 years, we have...
  • 22 Days Ago

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Environmental Services Department Manager
  • Healthcare Services Group, Inc.
  • WESTERNPORT, MD OTHER
  • Additional Information #NowHiring Overview Who We Are Healthcare Services Group (HCSG) is an experienced partner managing housekeeping, laundry, dining, and nutritional services within the healthcare ...
  • 13 Days Ago

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Environmental Services Department Manager
  • Healthcare Services Group, Inc.
  • FROSTBURG, MD OTHER
  • Additional Information #NowHiring Overview Who We Are Healthcare Services Group (HCSG) is an experienced partner managing housekeeping, laundry, dining, and nutritional services within the healthcare ...
  • 13 Days Ago

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Environmental Services Department Manager
  • Healthcare Services Group, Inc.
  • Cumberland, MD OTHER
  • Compensation Range$45,000 - $50,000 salary Additional Information #Nowhiring Overview Who We Are Healthcare Services Group (HCSG) is an experienced partner managing housekeeping, laundry, dining, and ...
  • 15 Days Ago

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Environmental Services - Manager in Training
  • Healthcare Services Group, Inc.
  • SOMERSET, PA OTHER
  • Overview Who We Are Healthcare Services Group (HCSG) is an experienced partner managing housekeeping, laundry, dining, and nutritional services within the healthcare market. For over 45 years, we have...
  • 15 Days Ago

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0 Guest Services Manager - Casino jobs found in Johnstown, PA area

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TO GO Specialist
  • Red Lobster
  • Johnstown, PA
  • "Job Overview Do you take pride in providing excellent meals and having fun at the same time? To Go Specialists will enh...
  • 3/29/2024 12:00:00 AM

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Breakfast Attendant
  • Vista Host, Inc.
  • Altoona, PA
  • **POSITION TITLE:** Breakfast Attendant **REPORTS TO:** Guest Service Manager / Assistant General Manager / General Mana...
  • 3/29/2024 12:00:00 AM

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Housekeeping Staff|Part Time| IUP
  • Oak View Group
  • Indiana, PA
  • Oak View Group: Oak View Group (OVG) is the worlds leading arena development, management, and hospitality company founde...
  • 3/29/2024 12:00:00 AM

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Prep Cook
  • Red Lobster
  • Johnstown, PA
  • Job Overview Would you like to prepare delicious seafood dishes for our guests and play a critical role in the kitchen? ...
  • 3/26/2024 12:00:00 AM

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Server
  • Red Lobster
  • Johnstown, PA
  • Job Overview Do you take pride in providing excellent meals and having fun at the same time? As a Server at Red Lobster,...
  • 3/26/2024 12:00:00 AM

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Line Cook
  • Red Lobster
  • Johnstown, PA
  • Job Overview Do you have a passion for food and a craft for cooking? As a Line Cook at Red Lobster, your execution of ou...
  • 3/26/2024 12:00:00 AM

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Bartender
  • Red Lobster
  • Johnstown, PA
  • Job Overview Would you like to craft enticing drinks inspired by the sea? As a Bartender at Red Lobster, you will help o...
  • 3/26/2024 12:00:00 AM

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Server Assistant/Busser/Host
  • Red Lobster
  • Johnstown, PA
  • Job Overview Are you looking to work with the best in the industry to enhance your hospitality career? As a Service Assi...
  • 3/26/2024 12:00:00 AM

Johnstown is a city in Cambria County, Pennsylvania, United States, 43 miles (69 km) west-southwest of Altoona and 67 miles (108 km) east of Pittsburgh. The population was 20,978 at the 2010 census and estimated to be 20,402 in 2013. It is the principal city of the Johnstown, Pennsylvania, Metropolitan Statistical Area, which includes Cambria County. Johnstown is located in southwestern Cambria County at 40°19′31″N 78°55′15″W / 40.32528°N 78.92083°W / 40.32528; -78.92083 (40.325174, -78.920954). According to the United States Census Bureau, the city has a total area of 6.1 square miles (15....
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Guest Services Manager - Casino jobs
$42,041 to $64,263
Johnstown, Pennsylvania area prices
were up 1.5% from a year ago

Guest Services Manager - Casino in Pensacola, FL
As a member of our Retail Management Team, you will build relationships with guests who are underserved by other retailers.
December 02, 2019