Guest Services Manager - Casino jobs in Madison, WI

Who We Are

Pizza Ranch, a fast casual restaurant chain based in Orange City, Iowa, has grown from a single location in 1981 to over 200 locations in 14 states. Consistent growth has been a Pizza Ranch staple, as the brand has become a beacon of community involvement and exceptional food. The Pizza Ranch buffet features legendary pizzas, Crispy Ranch Chicken®, salads and desserts, along with carryout and delivery options. 

Our company is fueled by a powerful Vision "to glorify God by positively impacting the world" and a Mission "to give every guest a legendary experience." If this sounds like an environment where you would like to work, we are always looking for enthusiastic, guest-oriented people who pursue excellence in their work and love to be of service to others.

Responsibilities

At Pizza Ranch, we view our management team as a vital part of what makes our business so successful. As a Guest Services Manager you will be challenged to exceed the expectations of our guests by delivering on the Pizza Ranch Product standards. You will also be expected to assist the Assistant General Manager in leading the day to day operations and support the management of the of the guest experience through Market Force data and feedback. At the Pizza Ranch you will have the ability to drive store level profitability and sales goals by controlling food and labor costs. Most importantly you will have the opportunity to provide genuine care for all of our staff and guests and to create legendary impact to those you come in to contact with.

Key Accountabilities:

• Guest Satisfaction
• Effective Business Management
• Appropriate and Fair Business Practices
• Training and Development

Qualifications, Skills, and/or Competencies:

• Passion for leading and developing people
• Proven record of management, communication, and organizational skills
• The ability to prioritize multiple situations
• Effective communicator, and listener with good oral and written communication skills
• Restaurant Management experience preferred
• Proficient in basic computer skills
• High School graduate or equivalent education
• Possess business acumen