Guest Services Manager - Casino jobs in Modesto, CA

SUMMARY: Responsible for cleaning and supplying Guest rooms and related areas in an impressively safe, efficient, professional and friendly manner.

Essential Responsibilities and Duties: (Specific areas of responsibility including, but not limited to)

• Receives and reviews room assignments, priority room requests, keys and supplies from Hotel Housekeeping Management.
• Retrieves and stocks caddie/cart to ensure all necessary supplies are available.
• Cleans and stocks Guest rooms with appropriate supplies in accordance with policies and procedures: changes linens and towels, makes beds, scrubs bathroom, vacuums, mops, dusts, washes windows, mirrors and walls, removes trash, places amenities, etc.
• Performs quality checks on the television, telephone, heating/air conditioning and lights.
• Turns in keys, properly stores and secures caddie/cart and unused supplies at end of shift.
• Maintains a positive attitude and acts in a consistently professional manner towards Guests and Team Members.
• Responds to and immediately resolves housekeeping requests and complaints by Guests.
• Promptly report any incidents of Guest dissatisfaction or unusual matters of significance to Manager/Supervisor so that corrective action may be taken.
• Promptly delivers all articles left in Guest rooms after checkout to Hotel Housekeeping Management for entry into Lost and Found.
• Promptly reports emergencies, accidents, injuries, missing articles, damage, engineering items and safety hazards to Hotel Housekeeping Management.
• Writes shift reports including documentation on any incidents of theft, accidents or injuries when assigned.
• Provides Guests with information about The Hotel and Resort amenities and services as needed.
• Ensures all communication containing Tuolumne Band of Me-Wuk Indians; TEDA, Inc.; Black Oak Casino Resort; and Guest information is consistent with privacy policies and practices.
• Performs other duties and attends to special projects as assigned.

Mandatory Requirements:

• Must be at least 18 years old.
• Experience in the hospitality industry as well as knowledge of common industry terms and practices preferred.
• Must complete Blood Borne Pathogen training.
• Must be able to understand and provide friendly guest service.
• Must be able to understand and comply with proper cleaning techniques, procedures and hotel standards.
• Must be able to operate a vacuum, mop and properly use cleaning equipment and supplies.
• Must be able to operate a clock radio, lamp, coffee maker, phone, TV and other Guest room equipment.
• Must be able to complete assigned rooms, organize housekeeping cart, identify and investigate issues and resolve basic matters in a timely manner.
• Must give strong attention to detail and possess excellent organizational and time management skills.
• Must be able to work in a fast-paced environment (sometimes under pressure) while remaining professional, flexible, and efficient.
• Must be able to communicate proficiently in English.
• Must be able to pass a mandatory drug test and background check.
• Must provide evidence of employment eligibility in the U.S.

Physical Demands:

• Must be able to lift 50 pounds and occasionally more with assistance.
• Must be physically able to perform all job requirements.
• The exposure to hazards or physical risks requires following basic safety precautions and use of applicable protective equipment.

Work Environment:

• The work involves exposure to extreme temperatures, chemicals, dirt, fumes, smoke, unpleasant odors, and/or loud noises.
• Potential exposure to infectious diseases.