Guest Services Manager - Casino jobs in Monterey, CA

Guest Services Manager - Casino manages the daily activities of the bell, door, and valet functions. Responds to and resolves any guest complaints or service discrepancies. Being a Guest Services Manager - Casino ensures all vehicle safety standards are in compliance. Requires a high school diploma or its equivalent. Additionally, Guest Services Manager - Casino typically reports to a head of unit/department. The Guest Services Manager - Casino supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Thorough knowledge of department processes. To be a Guest Services Manager - Casino typically requires 3-5 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)

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Assistant Guest Services Manager
  • Pebble Beach
  • Pebble Beach, CA FULL_TIME
  • Company Background:

    For over a century, friends and family, celebrities and athletes, world travelers and locals alike, have flocked to Pebble Beach Resorts. This stunning slice of California’s Monterey Peninsula is a wondrous place that we are proud to share. Pebble Beach Company, located in Pebble Beach, California, owns and operates the world-famous Pebble Beach Resorts, including The Lodge at Pebble Beach, The Inn at Spanish Bay and Casa Palmero at Pebble Beach. The company also operates five renowned golf courses: Pebble Beach Golf Links, Spyglass Hill Golf Course, The Links at Spanish Bay, Del Monte Golf Course and The Hay.

    Its other famed properties include scenic 17-Mile Drive, The Spa at Pebble Beach, Pebble Beach Golf Academy & Practice Facility and Pebble Beach Equestrian Center. It annually hosts premier events such as the Pebble Beach Concours d’Elegance, AT&T Pebble Beach Pro-Am, TaylorMade Pebble Beach Invitational, Pebble Beach Food & Wine and PURE Insurance Championship Impacting The First Tee.

    Job Summary:

    The Assistant Guest Services Manager will assist in the daily operation of the Concierge, Arrival Pavilion, and Porter Valet Departments, in addition to facilitating guest and visitor enjoyment of The Lodge and Pebble Beach Resorts.

    Essential Duties & Responsibilities:

    • Ensure that staff members are aware of the daily business activity, including VIP and group schedules, and any other special arrangements
    • Coordinate all group activity as it relates to functions of Guests Services Department
    • Assist and fill in for Manager on Duty as necessary
    • Oversee parking and storage of guest luggage and golf bags
    • Ensure deliveries are made to guests in a timely manner
    • Assist guest with check-in and check-out as requested
    • Answer guest questions, handle special requests and resolve guest complaints
    • Supervise and counsel Team Leaders with the Arrival Pavilion, Porter/Valet, and Concierge
    • Assist in the coordination of group arrivals and departures with the Front Desk and Guest Services Manager
    • Attend and participate in department meetings
    • Assist in the scheduling of employees and approving overtime, consistent with budget and hotel activity
    • Initiate and participate in employee training
    • Train, develop, motivate, and coach Team Leaders, to meet and exceed established service standards
    • Assist in the writing and conducting of performance reviews and evaluations of staff as needed
    • Order and maintain required equipment and supplies
    • Manage daily and weekly payroll and time card responsibilities
    • Assist in maintaining order and cleanliness at the front entrance
    • Serve as a role model of company and department towards resort staff, guests, and visitors
    • Preserve and protect the confidentiality of appropriate personnel and company information
    • Comply with all Pebble Beach Company safety and health policies and procedures
    • Understands, models and integrates Pebble Beach Company culture (mission, values, and standards)
    • Other duties as assigned by the Director of Rooms
    • Assist other departments as needed

    Required Skills:

    • 1 or more years’ experience in a supervisory role
    • 1 or more years’ experience in a resort setting
    • College degree or equivalent
    • Have and maintain valid California driver’s license with 2 points or less
    • Excellent customer service skills

    Desired Skills:

    • Experience using Property Management System (Spring Miller System)
    • Experience using Microsoft Office

    Why work for Pebble Beach Company:

    • Competitive Pay: Salary: $70,000/year plus bonus.
    • Enjoy world-class health and wellness benefits. For Full Time employees, comprehensive medical, dental, vision, and life insurance is available. In addition, our Health and Wellness Center provides employees with unlimited access to a physician and medical team to tend to you and your family’s health needs free of cost.
    • Prepare for your future. You will be eligible to participate in our 401(K) retirement program. Pebble Beach Company will match $.75 for every $1 you contribute to your 401(k), up to 6% of eligible compensation. In addition, the company will contribute an amount to your 401K each quarter based on your hours worked, along with a discretionary contribution at the end of each fiscal year.
    • We encourage YOU to be our guest. You will receive discounts at all Pebble Beach restaurants, retail shops, and our Forbes Five Star Spa. In addition, Hotel discounts are also available during select seasons.
    • Play our world-famous golf courses! Enjoy our Employee Golf Privileges including Employee Tee Times, Tournaments, and Company Club.
    • Grow your career with Pebble Beach. We provide opportunities for ongoing learning and development, as well as promotions and transfers to advance your career.
    • Lunch is on us. Enjoy a complimentary meal during your shift in our Employee Dining Room.

    We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

  • 23 Days Ago

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Retail Supervisor - Big Sur Lodge
  • Guest Services, Inc.
  • Big Sur, CA FULL_TIME
  • Retail Supervisor - $17.00 /hour Nestled deep in the mighty redwood forest of Pfeiffer Big Sur State Park, Big Sur Lodge has long been a haven for writers, artists, seekers of beauty, and weary travel...
  • 21 Days Ago

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Laundry Attendant- Big Sur Lodge
  • Guest Services, Inc.
  • Big Sur, CA FULL_TIME
  • Laundry Attendant- $17.00 /hour The Big Sur Lodge, managed by Guest Services, is now hiring a Laundry Attendant. Nestled deep in the mighty redwood forest of Pfeiffer Big Sur State Park, Big Sur Lodge...
  • 24 Days Ago

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Groundskeeper - Bir Sur Lodge
  • Guest Services, Inc.
  • Big Sur, CA FULL_TIME
  • Groundskeeper - Bir Sur Lodge The Big Sur Lodge, managed by Guest Services, is now hiring Groundskeepers. Pay: $17.50-19.50/hour - both seasonal and year round opportunities are available! Our team me...
  • 10 Days Ago

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Retail Clerk - Big Sur
  • Guest Services, Inc.
  • Big Sur, CA FULL_TIME
  • Retail Clerk - $16.00 /hour Nestled deep in the mighty redwood forest of Pfeiffer Big Sur State Park, Big Sur Lodge has long been a haven for writers, artists, seekers of beauty, and weary travelers i...
  • 16 Days Ago

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General Manager
  • Bankers Casino
  • Salinas, CA FULL_TIME
  • General Manager Location: Salinas, CA, 93901 Summary The General Manager will be responsible for overseeing the day-to-day operations of the business, ensuring that all employees are performing their ...
  • 13 Days Ago

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0 Guest Services Manager - Casino jobs found in Monterey, CA area

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Restaurant Team Member - Cashier
  • Panera Bread
  • Seaside, CA
  • Restaurant Team Member - Cashier PANERA CAFE RETAIL TEAM MEMBER: CASHIER Want to work in a place where you can learn, la...
  • 3/29/2024 12:00:00 AM

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Host - Seaside Chili's - No Experience Required
  • Brinker International
  • Seaside, CA
  • Role Overview Our Hosts begin each experience for every Guest that walks into our restaurants by providing hospitality a...
  • 3/28/2024 12:00:00 AM

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Bartender - Seaside Chili's
  • Brinker International
  • Seaside, CA
  • Role Overview Our bartenders mix more than a great drink! They serve amazing food and drinks while creating a lively atm...
  • 3/28/2024 12:00:00 AM

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Host - The Tap Room (Part Time)
  • Pebble Beach Resorts
  • Pebble Beach, CA
  • Company Background: For over a century, friends and family, celebrities and athletes, world travelers and locals alike, ...
  • 3/28/2024 12:00:00 AM

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Cocktail Server - Stillwater Bar & Grill (Full Time & Part Time)
  • Pebble Beach Resorts
  • Pebble Beach, CA
  • Company Background: For over a century, friends and family, celebrities and athletes, world travelers and locals alike, ...
  • 3/28/2024 12:00:00 AM

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Cook 1 - Lodge Main Kitchen (Full Time)
  • Pebble Beach Resorts
  • Pebble Beach, CA
  • Company Background: For over a century, friends and family, celebrities and athletes, world travelers and locals alike, ...
  • 3/28/2024 12:00:00 AM

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Demi Chef de Partie - The Bench (Full Time)
  • Pebble Beach Resorts
  • Pebble Beach, CA
  • Company Background: For over a century, friends and family, celebrities and athletes, world travelers and locals alike, ...
  • 3/28/2024 12:00:00 AM

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Salad and Sandwich Maker
  • Panera Bread
  • Seaside, CA
  • Salad and Sandwich Maker PANERA CAFE ASSOCIATE: SALAD AND SANDWICH MAKER Want to work in a place where you can learn, la...
  • 3/25/2024 12:00:00 AM

Founded on June 3, 1770, Monterey (Spanish: Monterrey) was the capital of Alta California under both Spain and Mexico until 1850. Monterey hosted California's first theater, public building, public library, publicly funded school, printing press, and newspaper. Monterey was the only port of entry for taxable goods in California. In 1846, the U.S. flag was raised over the Customs House, and California became part of the United States after the Mexican–American War. The city is located in Monterey County in the U.S. state of California, on the southern edge of Monterey Bay on California's Cent...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Guest Services Manager - Casino jobs
$50,542 to $77,256
Monterey, California area prices
were up 2.5% from a year ago

Guest Services Manager - Casino in Pensacola, FL
As a member of our Retail Management Team, you will build relationships with guests who are underserved by other retailers.
December 02, 2019