Guest Services Manager - Casino jobs in New London, CT

Overview:
We are seeking a friendly and customer-oriented individual to join our team as a Guest Services Supervisor. As a Guest Services Supervisor, you will be the first point of contact for our guests, providing exceptional service and ensuring their stay is comfortable and enjoyable. This is a great opportunity to work in the hospitality industry and be part of a dynamic team.

Under the direction of the General Manager, oversees the Guest services Department and staff. To maximize profitability, control costs, and ensure quality standards are met while providing 100% guest satisfaction.

Duties:
- Greet guests with a warm and welcoming demeanor upon arrival
- Check-in and check-out guests efficiently and accurately
- Assist guests with inquiries, requests, and reservations
- Provide information about hotel amenities, local attractions, and dining options
- Handle guest complaints or concerns in a professional manner, escalating to management when necessary
- Process payments and maintain accurate records
- Have a thorough working knowledge of hotel property management system. Ability to navigate the PMS quickly.

- Verify customers' ID and credit and establish how the customer will pay for their bill upon checkout.

- Keep records of room availability and guests' accounts using the specified computer system.

- Working knowledge of all rates, packages, groups, and booking restrictions.

- Review the reservation transaction reports daily.

-Keep in contact with housekeeping to keep accurate records of room status.

- Professionally handle guest complaints, solve problems, apologize/empathize during guest complaints, follow up. Communicate any elevated complaints to supervisor/manager.

Skills:
- Excellent phone etiquette and communication skills
- Multilingual abilities are a plus (especially if fluent in languages commonly spoken by our guests)
- Familiarity with hotel operations and front desk procedures
- Strong customer service skills with the ability to handle difficult situations diplomatically
- Proficient in using phone systems, computers, and other office equipment
- Attention to detail and ability to multitask in a fast-paced environment
- Knowledge of guest relations principles and practices

This is a full-time position with flexible scheduling including evenings, weekends, and holidays. We offer competitive pay rates and opportunities for career growth within the hospitality industry. If you are passionate about providing exceptional service and creating memorable experiences for guests, we would love to hear from you.

Job Type: Full-time

Pay: From $17.00 per hour

Expected hours: 30 – 40 per week

Benefits:

• Employee discount
• Paid time off

Schedule:

• 4 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Morning shift

Work setting:

• In-person

Ability to Relocate:

• Westerly, RI 02891: Relocate before starting work (Required)

Work Location: In person