Guest Services Manager - Casino jobs in Newport News, VA

Guest Services Manager - Casino manages the daily activities of the bell, door, and valet functions. Responds to and resolves any guest complaints or service discrepancies. Being a Guest Services Manager - Casino ensures all vehicle safety standards are in compliance. Requires a high school diploma or its equivalent. Additionally, Guest Services Manager - Casino typically reports to a head of unit/department. The Guest Services Manager - Casino supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Thorough knowledge of department processes. To be a Guest Services Manager - Casino typically requires 3-5 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)

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Front Office Guest Services Manager - Williamsburg Lodge
  • CW Talent
  • Williamsburg, VA FULL_TIME
  • Who We Are

    Founded in 1926, the Colonial Williamsburg Foundation is a private, not-for-profit educational, historic, and cultural institution that owns and operates one of the largest and best-known museum complexes in the world. Our mission is “that the future may learn from the past” through preserving and restoring 18th-century Williamsburg, Virginia’s colonial capital. We engage, inform, and inspire people to learn about this historic capital, the events that occurred here, and the diverse peoples who helped shape a new nation.  Today, Colonial Williamsburg is the largest living history museum in the U.S. The Historic Area is the 301-acre restored colonial capital with 88 original buildings and 525 buildings reconstructed to how they appeared in the 18th century through extensive archaeological, architectural, and documentary research. The Historic Area is staffed by highly trained, historically dressed interpreters and expert tradespeople who bring the 18th century to life. The Foundation also owns and operates two world-class museums, the DeWitt Wallace Decorative Arts Museum, and the Abby Aldrich Rockefeller Folk Art Museum, The Bob and Marion Wilson Teacher Institute, and a renowned research library, the John D Rockefeller Jr Library. Additionally, Colonial Williamsburg is home to five world class accommodations at the Williamsburg Inn, Williamsburg Lodge Autograph Collection, the Griffin Hotel, the Williamsburg Woodlands Hotels and Suites and the unique Colonial Houses in the Historical Area. Visitors may also indulge in food and drink at our many on site restaurants and taverns that blend a historically inspired dining experience with today’s evolved tastes. Each year over 5 million people visit Williamsburg and another 20 million engage with us digitally.

    About the Position

    Oversees all guest operations, including front desk and bell staff to ensure quality and guest satisfaction. Good through knowledge of property management software (PMS) or hotel reservation software. Works closely with the Guest Service Operations Manager and night audit staff to ensure maximum front office efficiency.

    Williamsburg Lodge offers an unexpected blend of modern luxury and southern charm.  Williamsburg Lodge offers a relaxing retreat in the heart of historic Williamsburg.   Inspired events happen here.  With over 45,000 square feet of indoor meeting and event space, the Williamsburg Lodge is the most versatile location for corporate meetings, conference groups, family reunions, weddings, and more in Williamsburg.

    •  Manage and monitor activities of all employees in the Front Office department making sure they adhere the standards of excellence and to the guidelines set  in the employee handbook, hotel policies and procedures, coaching, training and correcting where needed.
    •  Maintain a professional and high quality service oriented environment at all times.
    •  Act as manager on duty for the hotel, dealing with complaints, problem solving, disturbances, special requests and any other issues that may arise.
    •  Informs all Front Office staff of daily activities, group and VIP arrivals as well as special requests and repeat guests. Check accommodations, making sure any special requests are carried out accordingly, greet guests upon arrival and ensure escort to accommodations if appropriate.
    •  Undertake full responsibility for Scheduling and Payroll of the department.
    •  Complete weekly supply inventories to ensure adequate parts as well as complete rate discrepancy report and make needed changes.
    •  Block/assign applicable arrivals for the following day and peak demand periods; i.e. V.I.P.'s, Special Requests, etc., and prepare group information sheets.
    •  Work closely with the Housekeeping Department to improve guest services and foster cross departmental communications.
    •  Coordinate daily activities with front office team on a daily basis.
    •  Be aware and able to enforce all fire-life-safety procedures. Remain current in all updates with regards to new procedures and training. Ensure staff is fully trained in emergency procedures. This position is a member of the hotel's emergency response team.
    • Responsible for supervision and training of all Front Office employees including but not limited to Management Trainees, Concierge, Bell and Door staff, and Lobby Ambassador/Volunteers.

     

    QUALIFICATIONS:

    • An associate degree in hotel management or related field or equivalent experience and 3 to 4 years of hotel Front Office experience, including at least 3 years as a supervisor.
    • Preferred: Graduate of a hotel school or 5 years experience in a related field; 5 years of supervisory experience.
    • Excellent communication and customer service skills; both verbal and written.
    • Good computer knowledge
    • Must be able to work all shifts, to include days, evenings, weekends, Sundays, and holidays.
    • High school diploma or general education degree
    • Managers may be driving company vehicles and must be 21 years of age and hold a valid driver's license.    Final candidates are to present in person to the Colonial Williamsburg Foundation Employment Office a valid driver's license and an original Motor Vehicle Record transcript (MVR).  The MVR is to be no older than 30 days, issued by the same state as the driver’s license, and must cover the past seven years. New residents must obtain a Virginia driver’s license within 30 days.  
  • 8 Days Ago

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Guest Services
  • Elevate Entertainment Group
  • Hampton, VA FULL_TIME
  • About Us Austin-based Elevate Entertainment Group creates boundary-pushing entertainment destinations that connect people through the power of shared experiences. As an Inc. 5,000 Fastest Private Grow...
  • 1 Month Ago

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Guest Services Representative
  • Wing Zone
  • Hampton, VA FULL_TIME
  • GUEST SERVICE REPRESENTATIVE Each Employee Must: Be eligible to work under all Federal, State, and Local laws. Be neat and well groomed. Be pleasant and have an upbeat personality. Be dependable, reli...
  • 21 Days Ago

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GUEST SERVICES LEAD
  • HAYNES FURNITURE COMPANY INCORPORATED
  • Newport, VA FULL_TIME
  • Role Overview Lead a team of Guest Services Coordinators, providing guidance and support. Company Overview: We have KING SIZE career opportunities at Haynes and The Dump! Haynes Furniture and The Dump...
  • 24 Days Ago

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Guest Services Representative
  • Wing Zone | RSB Foods LLC
  • Hampton, VA FULL_TIME
  • GUEST SERVICE REPRESENTATIVE Each Employee Must: Be eligible to work under all Federal, State, and Local laws. Be neat and well groomed. Be pleasant and have an upbeat personality. Be dependable, reli...
  • 9 Days Ago

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Guest Services Supervisor
  • Great Wolf Lodge Resorts
  • Williamsburg, VA FULL_TIME
  • Pay: $19.00 per hour At Great Wolf, the Guest Services Supervisor brings joy to families through active involvement in daily front desk and lodge operations. This leadership role is critical in execut...
  • 11 Days Ago

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0 Guest Services Manager - Casino jobs found in Newport News, VA area

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Asst Manager Guest Services
  • Hilton Grand Vacations Inc.
  • Williamsburg, VA
  • **Asst Manager Guest Services** **Job ID:** FRO002022 **Area of Talent:** Resort Operations **Category:** Guest Services...
  • 3/28/2024 12:00:00 AM

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Guest Services Manager
  • ZMC Hotels
  • Hampton, VA
  • Benefits: 401(k) Bonus based on performance Dental insurance Employee discounts Health insurance Opportunity for advance...
  • 3/27/2024 12:00:00 AM

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Dishwasher
  • ASM Global
  • Hampton, VA
  • ASM Global , the leader in privately managed public assembly facilities, has an excellent and immediate opening for a Di...
  • 3/27/2024 12:00:00 AM

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Guest Services Rep Part Time-104020
  • ESA Management, LLC
  • Hampton, VA
  • Requirements KNOWLEDGE, SKILLS, ABILITIES COMPETENCIES Ability to understand and communicate in English proficiently to ...
  • 3/27/2024 12:00:00 AM

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Front Office Guest Services Manager - Williamsburg Lodge
  • Colonial Williamsburg
  • Williamsburg, VA
  • Who We Are Founded in 1926, the Colonial Williamsburg Foundation is a private, not-for-profit educational, historic, and...
  • 3/26/2024 12:00:00 AM

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Shield's Tavern Sous Chef
  • Colonial Williamsburg
  • Williamsburg, VA
  • Who We Are Founded in 1926, the Colonial Williamsburg Foundation is a private, not-for-profit educational, historic, and...
  • 3/26/2024 12:00:00 AM

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Hospitality Intern - Recreation (Seasonal)
  • Colonial Williamsburg
  • Williamsburg, VA
  • Who We Are Founded in 1926, the Colonial Williamsburg Foundation is a private, not-for-profit educational, historic, and...
  • 3/26/2024 12:00:00 AM

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Host
  • Bonefish Grill, Inc.
  • Newport News, VA
  • ** Host** **Job Category****:** Front of House Operations **Requisition Number****:** HOST6131446 Showing 1 location **J...
  • 3/24/2024 12:00:00 AM

Newport News is located at 37°4′15″N 76°29′4″W / 37.07083°N 76.48444°W / 37.07083; -76.48444 (37.071046, −76.484557). According to the United States Census Bureau, the city has a total area of 120 square miles (310 km2), of which 69 square miles (180 km2) is land and 51 square miles (130 km2) (42.4%) is water. The city is located at the Peninsula side of Hampton Roads in the Tidewater region of Virginia, bordering the Atlantic Ocean. The Hampton Roads Metropolitan Statistical Area (officially known as the Virginia Beach-Norfolk-Newport News, VA-NC MSA) is the 37th largest in the nation with...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Guest Services Manager - Casino jobs
$43,097 to $65,877
Newport News, Virginia area prices
were up 1.2% from a year ago

Guest Services Manager - Casino in Pensacola, FL
As a member of our Retail Management Team, you will build relationships with guests who are underserved by other retailers.
December 02, 2019