Guest Services Manager - Casino jobs in Petaluma, CA
Guest Services Manager - Casino manages the daily activities of the bell, door, and valet functions. Responds to and resolves any guest complaints or service discrepancies. Being a Guest Services Manager - Casino ensures all vehicle safety standards are in compliance. Requires a high school diploma or its equivalent. Additionally, Guest Services Manager - Casino typically reports to a head of unit/department. The Guest Services Manager - Casino supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Thorough knowledge of department processes. To be a Guest Services Manager - Casino typically requires 3-5 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
Recently Added Guest Services Manager - Casino jobs
Guest Services (Part-time)
- The Wine Group
-
Glen Ellen, CA
PART_TIME
- JOB SUMMARY Reporting to the Sr. Hospitality and Events Manager, the part time Guest Services position is responsible for providing exceptional hospitality and memorable guest experiences by welcoming and directing guests, introducing winery offerings to include tastings and visitation policies, taking, and fulfilling reservations, and guiding guests to/from experiences. Excellent communication, customer service skills and a positive attitude are critical in this highly visible position. ESSENTIAL FUNCTIONS Primary point of contact for all guest interactions to include greeting in-person or via telephone, responding to inquiries, executing daily reservations, and processing ticket sales to ensure the best guest experience possible. Screen and respond to email and phone calls related to Guest Services, including but not limited to making reservations, answering general questions, coordinating wine order pickups, relaying company policies, etc. Ensure that all guests feel welcome and are given responsive, friendly, and courteous service. Work collaboratively with Hospitality and Events and Tasting Room teams to organize and manage reservations for the daily customer experience. Utilize Hospitality calendar and internal cross-functional contact list to provide timely customer service. Ability to multi-task to efficiently and effectively open and close Guest Services; processing reservations, answering voice messages, deposits, organizing information and preparing for the next day’s business. Utilize POS and reservation systems to manage high volume tour and elevated experience transactions. Possess a high level of integrity for performing sales transactions. Collaborate with Guest Services team members to adhere to reservation policies with assistance from the Sr. Hospitality and Events Manager and Tasting Room Managers. Create and build on guest experiences through upsell tasting and tour experiences. Assist with data entry within Hospitality systems such as Tripleseat, Red Chrip, eCellar etc. Maintain a professional and welcoming office environment and perform office support functions: filing, copying, mailing, supply orders, etc. OTHER FUNCTIONS Follow safety policies and procedures for department as well as winery safety protocols. Proactively identify opportunities/challenges and with a focus on process improvement to create efficiencies and enhance the guest experience. Suggests methods to improve operations, efficiencies, and service levels to customers. Maintain a professional appearance, while adhering to dress code. Uses excellent organization skills to manage workflows and balance shifting priorities. Meticulous attention to detail and quality of work, as well as superior organizational skills Excellent analytical and problem-solving skills. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for their job. Duties, responsibilities, and activities may change at any time with or without notice. QUALIFICATIONS Must be at least 21 years of age and have a valid driver’s license. High school diploma or equivalent required. Two years’ experience in a premium winery tasting room, hospitality setting and/or retail sales position preferred. Must be available to work weekends and holidays. Computer proficiency: Microsoft Office Suite and the ability to learn POS and reservation systems. Superior customer service skills and service driven approach. Strong attention to detail, excellent communication, organizational and interpersonal skills. Contribute as a team player, working with other associates to reach monthly and daily sales goals. Always maintain a professional appearance representative of the winery. Demonstrated ability to multi-task, follow-up, and work in a fast-paced environment with shifting priorities. Pro-active and thorough in completing tasks and pursuing new assignments. Ability to work independently with minimal direct supervision. Demonstrated reliability, punctuality, and adherence to all safety regulations and operating procedures. PHYSICAL DEMANDS Ability to perform tasks requiring bending, standing, and twisting in an office environment. COMPENSATION Hourly Pay Range Posted: $16.49 - $24.76/hr. Actual compensation will be based on factors such as experience; skills, knowledge, and abilities; education; and other position related factors. At The Wine Group, we are proud to be an equal opportunity employer and we are committed to an environment of mutual respect, diversity, and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, protected veteran status or other characteristic protected by law. #LI-NA1
- 1 Month Ago
Hotel Front Desk / Guest Services
- Oxford Suites
-
Rohnert Park, CA
FULL_TIME
- Wage & Job Info: $17.50 - $19.50/hr, Full-time (at least 30 hours per week), weekend availability, Eligible for the Front Desk Incentive Bonus Plan The Oxford Collection of hotels is a rapidly growing...
- 18 Days Ago
Guest Services Coordinator - Full time & Part time
- Skywalker Holdings, LLC
-
Nicasio, CA
FULL_TIME|PART_TIME
- Skywalker Vineyards seeks both full- and part-time Guest Services Coordinators to support ongoing operations at Summit Skywalker Ranch. Our Guest Services team is responsible for providing a high leve...
- 2 Days Ago
Guest Services Coordinator - Full time & Part time
- Full time & Part time - Skywalker Holdings, LLC
-
Nicasio, CA
FULL_TIME|PART_TIME
- Skywalker Vineyards seeks both full- and part-time Guest Services Coordinators to support ongoing operations at Summit Skywalker Ranch. Our Guest Services team is responsible for providing a high leve...
- 24 Days Ago
Technical Coach
- Sport Clips - Manager - CA819
-
Petaluma, CA
FULL_TIME
- Sport Clips Haircuts is Hiring! Do What You Love. Love What You Do. JOB DESCRIPTION As an Technical Coach (Hair Stylist Educator), you play an important role in developing our Teams by ensuring every ...
- 4 Days Ago
Hotel Guest Services Associate / Maison Fleurie & Lavender Inn
- Four Sisters Inns
-
Yountville, CA
FULL_TIME
- Summary of Position As a Guest Service Associate at Maison Fleurie and Lavender Inn, you’ll be the go-to for guests from the time they make their reservation to the day they check out. You’ll be the f...
- 5 Days Ago
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0 Guest Services Manager - Casino jobs found in Petaluma, CA area
Banquet Houseperson
- Wyndham Hotel Group
-
Napa, CA
- ** Banquet Houseperson** Location: Napa, CA, US, 94558 Property Name: Dolce Silverado Req Id: 13544 **Job Summary** The ...
- 4/19/2024 12:00:00 AM
Overnight Houseperson
- Wyndham Hotel Group
-
Napa, CA
- ** Overnight Houseperson** Location: Napa, CA, US, 94558 Property Name: Dolce Silverado Req Id: 15842 Dolce is now seeki...
- 4/19/2024 12:00:00 AM
On Call Banquet Bartender
- Wyndham Hotel Group
-
Napa, CA
- ** On Call Banquet Bartender** Location: Napa, CA, US, 94558 Property Name: Dolce Silverado Req Id: 18265 Dolce is now s...
- 4/19/2024 12:00:00 AM
On-Call Banquet Server
- Wyndham Hotel Group
-
Napa, CA
- ** On-Call Banquet Server** Location: Napa, CA, US, 94558 Property Name: Dolce Silverado Req Id: 15679 Dolce is now seek...
- 4/18/2024 12:00:00 AM
Guest Services Rep Part Time-104020
- ESA Management, LLC
-
Emeryville, CA
- Requirements KNOWLEDGE, SKILLS, ABILITIES COMPETENCIES Ability to understand and communicate in English proficiently to ...
- 4/18/2024 12:00:00 AM
Guest Services Rep Part Time-104020
- ESA Management, LLC
-
Pleasant Hill, CA
- Requirements KNOWLEDGE, SKILLS, ABILITIES COMPETENCIES Ability to understand and communicate in English proficiently to ...
- 4/18/2024 12:00:00 AM
Relief Inspector/inspectress
- Hyatt Regency San Francisco Downtown SOMA
-
San Francisco, CA
- Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management compa...
- 4/17/2024 12:00:00 AM
Senior Restaurant Manager Concord
- BJ's Restaurants
-
Concord, CA
- Overview: Do you challenge yourself to always do things right and do them better? Then you will thrive at BJ’s Restauran...
- 3/5/2024 12:00:00 AM
About Petaluma, California
Petaluma /pɛtəˈluːmə/ is a city in Sonoma County, in California's Wine Country, part of the North Bay sub-region of the San Francisco Bay Area, located 37 mi (60 km) north of San Francisco. Its population was 57,941 according to the 2010 Census.
The Rancho Petaluma Adobe, located in Petaluma, is a National Historic Landmark. Its construction started in 1836 by order of General Mariano Guadalupe Vallejo, then Commandant of the San Francisco Presidio. It was the center of a 66,000 acre (270-km²) ranch stretching from Petaluma River to Sonoma Creek. The adobe is considered one of the best preserv...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Guest Services Manager - Casino jobs
$51,027 to $77,998
Petaluma, California area prices
were up 2.5% from a year ago
were up 2.5% from a year ago
What does a Guest Services Manager - Casino do?
Guest Services Manager - Casino in Pensacola, FL
As a member of our Retail Management Team, you will build relationships with guests who are underserved by other retailers.
December 02, 2019